About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Norbert Bocian
shazad hussain
"GREATLY DISAPPOINTED BY THE VENDER THE SALES STAFF AN THE ACTUAL VEHICLE I had booked a test drive/ viewing of a vehice at carsa Cannock. When I arrived I was left standing by the reception for a while being ignored bt I do understand they was busy A When a staff member did finally approach I had explained I had pre booked a viewing an traveled 80mil..." Read more
a month ago
Loyal customer
"Bought a car on Saturday, very pleased with the car. They were unable to locate the V5 so was given a V62 and told to take to the post office so we could tax the car. We asked at the time if we were allowed to drive without taxing there and then and were told we had five days to do so. Having been to the post office I was unable to tax the vehicle and was to..." Read more
a month ago
Paul J
"Aftera 2 hour journey I arrive to be told the car is not at Southampton even after multiple messages/phone conversations/texts confirming it definitely will be. I paid the deposit to ensure it would be there. Pathetic apology and appalling customer service on site. Would not recommend to anyone and I’m off to a proper dealer now. Very disappointing"
a month ago
Mark Lawman
"Been waiting 4 days just to try find out the history on a car and imperfections, but keep getting told someone will get back to me with the information but just don’t happen . If that’s how you treat potential customers, I hate to think how your after sales service is like . You have 100% lost my trust and business. "
a month ago
customer
"I reserved a car with this company, a few days later someone called me insisting that I go through and apply for finance which would make the process easier and I could drive away on that day with the car, note that I was only going to view the car 10 days after they called and to get finance on a car you haven’t seen is a bit silly so I refused and the pers..." Read more
a month ago
Michaela
"I will try and keep this as short and direct as possible. I would AVOID this company at all costs!! At the end of February this year I bought a car on finance through Carsa. In that instance all was fine and went smoothly, HOWEVER, a couple of days after having the car I decided to not keep the car due to the common wet belt issues that I had heard about an..." Read more
a month ago
alauren arden
"Terrible. Bought a car for 17k plus 1k warranty (which covers nothing) less than 2 years ago and had Nothing but Issues with it… so far spent £2500 on repairs. Carsa literally won’t help you at all when something goes wrong. Carsa please don’t comment on my review saying email customer care because it’s rubbish… been there done that. "
a month ago
Clare
"Awful customer service. My dad put the £99 reserve down for her at the Southampton branch and after many phone calls and emails which they haven't even bothered to reply to he still has not received the refund and it's been nearly 5 weeks!! Avoid Avoid Avoid!!!"
a month ago
Eldho Abraham
"Very disappointed with website presentation in Carsa.I have not recived any notification about the name change of Cazoo.I was very comfort with the filter option in search for cars but now it's all modified and not comfort with car specific filters like MPG,CAR SPECIFICATION LIKE HEATED SEAT,PRIVACY GLASS,REVERSE CAMERA etc. And also I did car valuation too...." Read more
a month ago
Anonymous
"Very poor service with excessive hidden fees. Staff deliberately leave out details on refund policy and feed until its too late. Avoid or be extremely careful."
a month ago
Ayman Roushdy
"Was unprofessional to email Mr to update my review for bottle of wine and box of chocolate, I wish I could attached screenshot of your email,when I said I cancel my working day to come for viewing you dont know how much it coast me plus im not cheap to change my review, people should know how cheap is your service and first impressionwill stay for ever I h..." Read more
a month ago
Ollie Hardy
"No deposit refund received! Still waiting on my deposit to be returned after I decided not to purchase. Online chat and WhatsApp chat not answered. Looks as though I’ll be going through the small claims court! Call from Liam to say the deposit can be held for 3 months for another car. Basically it can’t be refunded as the car was moved from Cannock to Southa..." Read more
2 months ago
Suzanne Nelson
"DO NOT PAY £99 TO RESERVE you will not get your money back!! It is a scam. They take your money, tell you it will be returned in 10 working days. Liars! They will ignore you or fob you off. AVOID AT ALL COST. Don’t deserve one star."
2 months ago
Patryk Lewandowski
"I have never been treated like here. Unfortunately, in a negative way. The first question I got in this salon was about my nationality. I feel as if the price and whether I will be served depends on my background. I went through the test drive with another man (a complete professional, it's a pity he didn't take care of my entire process). During my test dri..." Read more
2 months ago
Ian Mark
"I submitted a review of my experience dealing with the Carsa Durham branch which generated a response from Carsa requesting more details otherwise my review would be taken off taken off the Trustpilot website because they had no record of my dealings with them. I responded in due course but I see they just cocked it a deaf one and ignored me. All they had to..." Read more
2 months ago
Marc L
"Complex range of high admin fees, which if you're viewing a vehicle from the Autotrader platform are not advertised. So be aware, the advertised price is not what you pay, there are fees on top the profit margin already built into the advertised price of vehicle. Avoid Carsa if you can."
2 months ago
Andrew W
"Terrible company. Advertised a car at one price, contacted them to arrange a viewing and consider my part exchange. The next day I found they had increased the asking price for the vehicle. It is hard to trust a company that uses a flexible pricing policy."
2 months ago
Paul Hallett
"I gave up with this company. For two days I tried and tried to get the vehicles previous service history. But I kept getting false promises and excuses. All they're interested in is taking a deposite or arranging a viewing, and when you are at considerable distance the need for further BASIC information is a necessary requirement. The customer service was so..." Read more
2 months ago
Dannielle
"After initially finding the car I wanted and had test driven elsewhere i was told it was at my local branch (which was still nearly an hour away). They then told me that it actually wasn’t there and could take a week to get there. After lots of back and forth, I opted for home delivery and went through the finance process. The salesman told me absolutely not..." Read more
2 months ago
Shahriar Daudpota
"Gave them 1 star as Zero Stars excused themselves."
2 months ago
Ian Mark
"Showed an interest in a used car from Carsa Limited Durham Branch via Telephone messaging service. Spoke to a representative from Carsa who asked if I would like a viewing and test drive to which I agreed but explained that I couldn’t make the test drive until the following Saturday (48 hours later) which was acknowledged with even a suggestion that I could..." Read more
2 months ago
Tino Key
"If you trying to buy a car AVOID this company by all means . They have the worst customer services and very unprofessional. So I reserved a car , paid a deposit went through a hard search finance was agreed . We agreed on a date for them to deliver the car. And on the date they informed that the car had a problem that needed to be fixed ( very professiona..." Read more
2 months ago
Anonymous
"If you trying to buy a car AVOID this company by all means . They have the worst customer services and very unprofessional. So I reserved a car , paid a deposit went through a hard search finance was agreed .We agreed on a date for them to deliver the car. And on the date they informed that the car had a problem that needed to be fixed ( very professional ad..." Read more
2 months ago
Amy
"DO NOT BUY A CAR FROM CARSA! I purchased a car from them under 6 months ago. When I purchased the car it had under 3 months MOT left. After a month I found out that there was a major issue with the car and the heating was not working. The job itself to get fixed needed to be at a specialist garage and cost over £1500.00. The warranty didn't cover the full a..." Read more
2 months ago
"Experience in carsa was far from even close to be good , person who was looking after me was disappearing for what he was saying 2min. And was taking around 15min., No offence to anyone but i don't think he was ready to be a sales person, anyway car was cleaned but was far from being called clean , missing car mats been told they don't supply car mats at all..." Read more
a month ago