Capterra 
G2 
Bridget A
Verified Reviewer
"Overall When I Work does what's intended which is to schedule staff and is able to send out communication to all your staff when needed."
4 years ago
Annie P.
Office Assistant, Psych Office Solutions
"When it works, it's great. It just doesn't work until I restart it every time. I like that it lets me clock in and out of work, and that it has a lunch break option. Nice app design."
4 years ago
Verified Reviewer
"It's just okay nothing too exciting about it. I didn't research much in the beginning but there are many compatible services out there. Many people recommended me Homebase. It seems that many big and small companies use this system."
4 years ago
Kelsey W.
Owner, Clearly Tahow
"First signed up in 2018 and immediately upgraded for payroll feature. Couldn't get it to work and had to cancel entire membership because we couldn't get assistance during our busy season. In 2019, I noticed they made some changes and altered their membership options. Tried again and found more bugs. This service is nothing but a headache and a borderline..." Read more
4 years ago
Nick S.
VP & Co-Owner, Johnson Junction
"The scheduling part is awesome. It allows us to communicate easily with our staff and get schedules out to everyone via the app."
4 years ago
Shawn S.
Business Development Rep., Townfolio
"The app was simple and easy to understand. It did have some kinks at the start and got better over time. Overall it was a decent app."
4 years ago
Joe W.
PR Advisor, Travelling Politico
"I used When I Work to track my work time to invoice correctly. Although the software does what it promises, there are sometimes glitches and times dont always track correctly."
4 years ago
Rosemary A.
HR, Above All Construction
"It was a system that was simple to use, but it did have some problems at times where our employees weren't able to log in. It cost me my time becasuse I would have to do it for them."
4 years ago
Micah B.
CFO, Madrona Recovery
"When I Work is a basic scheduling software and will get the job done on a budget but lacks what the others have. The customer service is excellent with When I Work, I really like the chat function. Makes communicating easy and quick."
4 years ago
Joseph A.
Client Relations Manager, Citiguard Inc.
"Overall, I enjoy using the software, but it does have some bugs that may not necessarily ruin the experience but it does make it a headache to use sometimes."
5 years ago
Roger J
"This app was used by the Kalamazoo growlers who I worked for. The biggest feature that I love the most is, it has both a group messaging function and a employee to boss message function. It makes communicating things so much easier"
5 years ago
Karen T.
Secretary, BCI, LLC
"It did not work for the needs that the business had. The guys in the field had a difficult time using it. Having to put in a schedule for everyone is difficult in the construction industry because different projects often have different work time requirements."
5 years ago
User in Entertainment
"I like it because it's super easy to see your schedule laid out in front of you. You no longer have to worry about a scheduling manager not seeing your email with a day off request, instead, you just mark yourself unavailable in the app! It's also great to be able to view your coworkers schedules."
5 years ago
Mallory L.
Manager, PETS IN THE CITY
"We have been a customer for three years (and I used you with a business previously for multiple years), and weren't automatically switched to the lower cost plan when your cost structure changed APPARENTLY TWO YEARS AGO (April 2017!), despite only having a small number of employees. When I asked about it we were given a credit for ONE of those months. Four d..." Read more
5 years ago
Carlos Adrian B.
Project Manager, Nestle
"OVerall experience is that transparency on the cost-benefit relation is a point to improve. Customer support responds on a timely manner and are very dedicated. TThe app is easy to set up and configure."
5 years ago
Christy K.
Senior Manager of Business Operations, PremierTox Laboratory
"Good software for a larger organization with many field employees. Not the best for a smaller organization with minimal field staff."
5 years ago
Nathan V
"When I Work's web and mobile apps are simple, clean, and easy to use. Schedule management is easy from within the app, and integrates well into both Google and iOS Calendar apps. Clocking in and out, along with the ability to track punch in/out locations, works well."
5 years ago
Keegan M.
"null"
5 years ago
Laurie L.
President, Seamless Moves, Inc.
"This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.)."
5 years ago
Ashley G.
Office Manager, Go PT
"They did try to help, but told me I needed a higher level package to do what I needed. I purchased the higher level and sure enough the problem continued until customer service told me I will just have to clock in on one computer, because their system won't allow for an IPv6 address. Which again, was the whole reason why we purchased the next level, to inevi..." Read more
5 years ago
Mathias K.
Researcher, Technische Universität Kaiserslautern
"It's simple to use for any employee's degree. Setting up schedules is fast and simple."
5 years ago
Scott S.
"null"
5 years ago
Cory H.
Manager, Junior¿s Restaurant & Tap House
"It's better than anything I have ever used. It's way better than doing it by hand and posting a paper schedule. It would be nice if they switched the glitches."
5 years ago
Amy C.
owner, Little Sprouts Childcare Center
"Being able to schedule employees from anywhere."
5 years ago
"I like that I was able to set a free version initially. During Covid-19 I had to get creative with scheduling and time management for employees . I also had to pick a platform that was budget friendly. I have only used it for scheduling and not the payroll tracker, as we have an internal system that does that. The scheduling was nice. I add their email, they..." Read more
4 years ago