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Carsa Reviews & Testimonials

4.5 (5,562)

Reviews: 5,562


5
80%
4
7%
3
3%
2
2%
1
8%

87% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  Showing 4 star reviews only  

Gareth Spells star-alt star-alt star-alt star-alt star-alt

"Nice cars, went for a test drive the car handles lovely. The cars look nearly new. Good price, looked after well."

9 months ago

Victor Ogbuagu star-alt star-alt star-alt star-alt star-alt

"Your staff public relations were very good and they were able to help me resolve my concerns."

9 months ago

Mr martin tumelty star-alt star-alt star-alt star-alt star-alt

"Staff at Halesowen we great but the phones were not answered in Southhampton call centre. Rang for a long time then told could not be answered leave a message. Then told the mailbox was full. Not great"

10 months ago

Clive K star-alt star-alt star-alt star-alt star-alt

"Krys and Dan were extremely helpful in the purchase of my vehicle, Dan in particular as we had one or two challenges but Dan was really helpful in resolving. Just one point to note. It would have been more helpful to know in advance that credit cards are not accepted by Carsa."

10 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Vehicle was in lovely condition . "

10 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Vehicle was in lovely condition . "

10 months ago

Shirley Winterton star-alt star-alt star-alt star-alt star-alt

"We were disappointed to hear was a problem with the roof and it took over 24 hours to inform us of the problem "

10 months ago

Mrs t star-alt star-alt star-alt star-alt star-alt

"The salesperson at Halesowen was courteous and answered all of my questions satisfactory. My thanks to him for the advice received. I would consider using Carsa again."

10 months ago

Anthony star-alt star-alt star-alt star-alt star-alt

"Easy to deal with both on the phone and at the branch where I bought the car "

10 months ago

Huw Williams star-alt star-alt star-alt star-alt star-alt

"Car buying process was quick and easy, and its a nice car. Shame the battery was empty so I couldn't give the electric car a proper test drive, and had to top up at a nearby public superfast charger before I could drive it home."

10 months ago

Vivien star-alt star-alt star-alt star-alt star-alt

"Helpful polite staff - Amman was A1. He agreed to accompany us on our test drive as we were nervous about getting lost in unfamiliar roads. He gave us time to think things over with no pressure. Very pleasant showroom surroundings. Would have given a 5 star review if the car had been out of washing and valeting when we arrived at appointment time. "

10 months ago

Courtney star-alt star-alt star-alt star-alt star-alt

"Southampton- Andreea helped me out buying the car and she was amazing! Any question I had she answered until I fully understood, thank you. Had a little hiccup but the manager Callum sorted it out right away and I’m now a very happy new owner of my first car 🤩"

10 months ago

Linda star-alt star-alt star-alt star-alt star-alt

"Very friendly and helpfull, had a long wait to begin with , but I can’t fault the staff and service"

10 months ago

David Wiggall star-alt star-alt star-alt star-alt star-alt

"Krys @ Gloucester was great. Offered a great service, was helpful and accommodating. "

10 months ago

RichardEdgecombe star-alt star-alt star-alt star-alt star-alt

"John who dealt with us was very helpful."

10 months ago

Ciaran Nicol star-alt star-alt star-alt star-alt star-alt

"Finance gentlemen was brilliant at the front desk and so was the gentlemen that helped finalise the rest of the car. However, upon arrival was informed the car had not been cleaned ( which was okay at the time) and was informed it would be cleaned for me departing, this was not the case and was still dirty when the time arrived to leave. "

10 months ago

Paul Overfield star-alt star-alt star-alt star-alt star-alt

"Turned a tricky situation around by actually seeming to give a s**t. Started poorly as I had been assured that the hybrid car I wa there to collect would be charged so that I could verify the lcondition of the battery. Made extra phone call to make this point clear. When turned up this had not bee relayed and the depot had no facility to charge the vehicle..." Read more

10 months ago

customer star-alt star-alt star-alt star-alt star-alt

"I dealt with Raf and George in the Southampton branch, they were very helpful and made the whole transaction smooth and easy."

10 months ago

ALLAN HADLEY star-alt star-alt star-alt star-alt star-alt

"Good sales staff"

10 months ago

Karen star-alt star-alt star-alt star-alt star-alt

"All staff at the Halesowen branch are friendly and helpful. Nothing is too much trouble. Very knowledgeable about the cars on site. Would definitely recommend"

10 months ago

Customer star-alt star-alt star-alt star-alt star-alt

"I went to carsa twice, Second experience much improved. Noted the car had a low tyre pressure they fixed it while I waited and drove away same day. Very efficient, offered coffee extras clearly explained First experience was chaotic, went at peak time on saturday, left waiting for nearly an hour before being seen to, then bill had lots of added extras. I di..." Read more

10 months ago

D manning star-alt star-alt star-alt star-alt star-alt

"Nice friendly staff "

10 months ago

Paw Favor star-alt star-alt star-alt star-alt star-alt

"Slightly disorganised start for my pre booked appointment with missing keys and no petrol in the car for the test drive, therefore I'm giving 4 *. Once a decision was made to buy the car it was fairly straightforward and the staff were very good. Hannah was my telephone contact and was excellent and guided me through the whole process. Please install a coffe..." Read more

10 months ago

Sam star-alt star-alt star-alt star-alt star-alt

"Having initially not had the best of starts with my request to ensure vehicle was clean, and charged not making through to the branch from head office. Mitch took ownership of these issues, and did the best to rectify these taking a proactive approach and keeping us informed of the preparations whilst completing paperwork ahead of the sale. Could the proces..." Read more

10 months ago

KDE star-alt star-alt star-alt star-alt star-alt

"The car was excellent and the staff were helpful and attentive. The service history on the system was incorrect, so the correct details had to be pulled from the manufacturer’s website. The V5 that was provided was not valid, so resulted in a delay to take the car home, as a V62 needed to be filed. All in all, happy at the end of the process, but the admin..." Read more

10 months ago