Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Reviews: 312


5
80%
4
5%
3
3%
2
4%
1
8%

85% of customers would recommend Factory Direct Floor Store

Scott T.

Scott T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I would not use Factory Direct Floor Store for ceramic tile installation. Their laminate products and installation are OK. My main concern is how they handled the tile installation at my condo. I needed both laminate and tile and figured it would be easier to deal with one company. I thought it would eliminate any issues about installation timing and any pro..." Read more

11 years ago

Scott T.

Scott T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I would not use Factory Direct Floor Store for ceramic tile installation. Their laminate products and installation are OK. My main concern is how they handled the tile installation at my condo. I needed both laminate and tile and figured it would be easier to deal with one company. I thought it would eliminate any issues about installation timing and any pro..." Read more

11 years ago

oc r. star-alt star-alt star-alt star-alt star-alt

Irvine, CA

"Best combination of value and quality for flooring that we found after consulting 5 other contractors. prices are very upfront and selection at their miramar store is very good. both the experience and price are much better (in one case almost 40% cheaper) than what you will get at a chain store (like lowe's) or at a boutique / fancy installer who claims t..." Read more

11 years ago

oc r. star-alt star-alt star-alt star-alt star-alt

Irvine, CA

"Best combination of value and quality for flooring that we found after consulting 5 other contractors. prices are very upfront and selection at their miramar store is very good. both the experience and price are much better (in one case almost 40% cheaper) than what you will get at a chain store (like lowe's) or at a boutique / fancy installer who claims t..." Read more

11 years ago

Barb F.

Barb F. star-alt star-alt star-alt star-alt star-alt

La Mesa, CA

"I absolutely loved working with Factory Direct. Prices are good, people are friendly, helpful and not pushy at all, and the workmanship is excellent! Christina honored a sales price for me for a few extra weeks while I finalized my decision. I'd installed all the other floors in my house myself, so it was hard to actually hire someone else to do the work. I..." Read more

11 years ago

Barb F.

Barb F. star-alt star-alt star-alt star-alt star-alt

La Mesa, CA

"I absolutely loved working with Factory Direct. Prices are good, people are friendly, helpful and not pushy at all, and the workmanship is excellent! Christina honored a sales price for me for a few extra weeks while I finalized my decision. I'd installed all the other floors in my house myself, so it was hard to actually hire someone else to do the work. I..." Read more

11 years ago

Jamie B.

Jamie B. star-alt star-alt star-alt star-alt star-alt

National City, CA

"Factory Direct Floor Store is THE BEST! I recently bought my 1st home and had them install all new carpet. But before that I had 2 other companies come out and do a measure/provide an estimate. FDFS was hundreds (about $300) less than the competitors (one of them was Costco). Not only that, but FDFS included memory foam padding vice the regular industry 5/8'..." Read more

11 years ago

Jamie B.

Jamie B. star-alt star-alt star-alt star-alt star-alt

National City, CA

"Factory Direct Floor Store is THE BEST! I recently bought my 1st home and had them install all new carpet. But before that I had 2 other companies come out and do a measure/provide an estimate. FDFS was hundreds (about $300) less than the competitors (one of them was Costco). Not only that, but FDFS included memory foam padding vice the regular industry 5/8'..." Read more

11 years ago

Garry M. star-alt star-alt star-alt star-alt star-alt

Lakeside, CA

"These Guys are Great, Bryan and his wife and even the installers were really helpful and accommodating , they are very easy to work with and do what they say they will do, and more. There Product is Great ,the best prices I could find. I missed a little on the measurements and we were short on material and Bryan only charged me for the Material and not the..." Read more

11 years ago

Garry M. star-alt star-alt star-alt star-alt star-alt

Lakeside, CA

"These Guys are Great, Bryan and his wife and even the installers were really helpful and accommodating , they are very easy to work with and do what they say they will do, and more. There Product is Great ,the best prices I could find. I missed a little on the measurements and we were short on material and Bryan only charged me for the Material and not the..." Read more

11 years ago

Jaydon C.

Jaydon C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Had laminate floorboards installed. Generally very happy - the only thing FDFS need to do is tighten up the experience you have with those that they contract and sub contract to for the install. My install was quoted at 3-4 days starting Monday. Great progress was made for the first 2 days then all resourcing basically disappeared. No one was monitoring prog..." Read more

11 years ago

Leslie F.

Leslie F. star-alt star-alt star-alt star-alt star-alt

Ashburn, VA

"After having several other flooring contractors completely FLAKE on us, I met Tommy Bednash (via a client who had contacted him for their flooring). Tommy was professional, knowledgeable and super responsive. Whether it was phone, email or text. He got back to me right away. Tommy came out to measure and bid our job (which included hardwood, carpet and t..." Read more

11 years ago

Leslie F.

Leslie F. star-alt star-alt star-alt star-alt star-alt

Ashburn, VA

"After having several other flooring contractors completely FLAKE on us, I met Tommy Bednash (via a client who had contacted him for their flooring). Tommy was professional, knowledgeable and super responsive. Whether it was phone, email or text. He got back to me right away. Tommy came out to measure and bid our job (which included hardwood, carpet and t..." Read more

11 years ago

Jaydon C.

Jaydon C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Had laminate floorboards installed. Generally very happy - the only thing FDFS need to do is tighten up the experience you have with those that they contract and sub contract to for the install. My install was quoted at 3-4 days starting Monday. Great progress was made for the first 2 days then all resourcing basically disappeared. No one was monitoring prog..." Read more

11 years ago

Pierre C.

Pierre C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After searching a myriad of flooring stores, I was referred to Factory Direct Floor Store by an associate who had assured me that I'd be pleased with the results. Indeed, not only did I find the perfect hardwood floor for my needs, the price for same came in better than any of the competing stores. Brian was most helpful and went out of his way to find a par..." Read more

11 years ago

Pierre C.

Pierre C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After searching a myriad of flooring stores, I was referred to Factory Direct Floor Store by an associate who had assured me that I'd be pleased with the results. Indeed, not only did I find the perfect hardwood floor for my needs, the price for same came in better than any of the competing stores. Brian was most helpful and went out of his way to find a par..." Read more

11 years ago

Jacki H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"They came highly recommended, but I would not be able to recommend. Carpet installation was due on Monday. Called to see where the installers were. They had been sent to another residence. Baseboards also due to be installed on Monday. Called again to see where they were. They came on Tuesday when the movers were here and had to come back again on Wedn..." Read more

11 years ago

Amylee N.

Amylee N. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I went to this place on a Saturday day afternoon with my sister. There are only two guys working there. one in the front and one in the back. Don t let the name of this store fool you. This place is tiny! when you walk in, there s only about a 12 by 15 feet display room. Samples of flooring were scatter all over the place. We were in the store hoping to get..." Read more

11 years ago

Jacki H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"They came highly recommended, but I would not be able to recommend. Carpet installation was due on Monday. Called to see where the installers were. They had been sent to another residence. Baseboards also due to be installed on Monday. Called again to see where they were. They came on Tuesday when the movers were here and had to come back again on Wedn..." Read more

11 years ago

Amylee N.

Amylee N. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I went to this place on a Saturday day afternoon with my sister. There are only two guys working there. one in the front and one in the back. Don t let the name of this store fool you. This place is tiny! when you walk in, there s only about a 12 by 15 feet display room. Samples of flooring were scatter all over the place. We were in the store hoping to get..." Read more

11 years ago

Donna S. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I am very happy with the customer service, wood floor pricing and selection at the Factory Direct Floor Store. Tommy was extremely knowledgeable and helpful during the decision making process. Caleb installed our flooring over the past three days and did a phenomenal job. I highly recommend this company and Caleb as the installer."

11 years ago

Donna S. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I am very happy with the customer service, wood floor pricing and selection at the Factory Direct Floor Store. Tommy was extremely knowledgeable and helpful during the decision making process. Caleb installed our flooring over the past three days and did a phenomenal job. I highly recommend this company and Caleb as the installer."

11 years ago

Adrienne K.

Adrienne K. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Fabulous experience! From craftsmanship to their customer service, they go above and beyond! Absolutely competitively and fair priced, and beyond meticulous on their job detail. Highly recommended!"

11 years ago

Adrienne K.

Adrienne K. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Fabulous experience! From craftsmanship to their customer service, they go above and beyond! Absolutely competitively and fair priced, and beyond meticulous on their job detail. Highly recommended!"

11 years ago

Melissa L.

Melissa L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"So pleased! Prices are great, installers are extremely professional, and Kristiana/Bryan were very helpful. Our floors (laminate/carpet) look amazing. I highly recommend!!"

11 years ago