Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Reviews: 312


5
80%
4
5%
3
3%
2
4%
1
8%

85% of customers would recommend Factory Direct Floor Store

Melissa L.

Melissa L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"So pleased! Prices are great, installers are extremely professional, and Kristiana/Bryan were very helpful. Our floors (laminate/carpet) look amazing. I highly recommend!!"

11 years ago

Nathanael L.

Nathanael L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After my initial review, Bryan contacted me to offer his apologies and explain that they are going through a transitional phase. He sounded sincere and guaranteed that he would personally oversee my order if I chose to give it a second shot. I decided to go ahead and give it another shot, and I was not disappointed. Bryan was very patient while we were deci..." Read more

11 years ago

Nathanael L.

Nathanael L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After my initial review, Bryan contacted me to offer his apologies and explain that they are going through a transitional phase. He sounded sincere and guaranteed that he would personally oversee my order if I chose to give it a second shot. I decided to go ahead and give it another shot, and I was not disappointed. Bryan was very patient while we were deci..." Read more

12 years ago

Tom A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Factory Direct installed a laminate floor in my condo and they did an excellent job. Very professional and knew exactly what the were doing. They answered all of questions. After they were done I noticed a bump on one the seams. I called Tommy at Factory Direct and he had Kevin the installer at my house within three days to fix it. I would definitely highly..." Read more

12 years ago

Tom A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Factory Direct installed a laminate floor in my condo and they did an excellent job. Very professional and knew exactly what the were doing. They answered all of questions. After they were done I noticed a bump on one the seams. I called Tommy at Factory Direct and he had Kevin the installer at my house within three days to fix it. I would definitely highly..." Read more

12 years ago

Tram N. star-alt star-alt star-alt star-alt star-alt

Richardson, TX

"Could not recomment Bryan from FDFS enough. After getting several quotes from flooring stores around town, we went with FDFS given their excellent pricing, excellent customer service and no high pressure sale. It was a pleasant experience from beginning to end. The closing of our home was a 5 month process due to numerous issues and Bryan was extremely acco..." Read more

12 years ago

Tram N. star-alt star-alt star-alt star-alt star-alt

Richardson, TX

"Could not recomment Bryan from FDFS enough. After getting several quotes from flooring stores around town, we went with FDFS given their excellent pricing, excellent customer service and no high pressure sale. It was a pleasant experience from beginning to end. The closing of our home was a 5 month process due to numerous issues and Bryan was extremely acco..." Read more

12 years ago

Lindsey S. star-alt star-alt star-alt star-alt star-alt

Carlsbad, CA

"From the first moment I walked into Factory Direct Floor Store it was a total pleasure. Melinda was able to answer all my questions and I picked out flooring that was a great price. I had already been to several other stores. Tommy came out to the house to measure and was very helpful and had some excellent suggestions. The installers, Kyle and Kevin, s..." Read more

12 years ago

Lindsey S. star-alt star-alt star-alt star-alt star-alt

Carlsbad, CA

"From the first moment I walked into Factory Direct Floor Store it was a total pleasure. Melinda was able to answer all my questions and I picked out flooring that was a great price. I had already been to several other stores. Tommy came out to the house to measure and was very helpful and had some excellent suggestions. The installers, Kyle and Kevin, s..." Read more

12 years ago

James L.

James L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"6/1/2013 : Ben/contractor came to my place for a price quote today. He sounds like a pro. I am gonna find out his measurement of my space very soon. I did not tell him I have measured my own house sqfts and total GLA of the house. ***** 6/3/2013: Still waiting for the quote. **** 6/3/2013:got the quote late afternoon.***** 6/5/2013: Ask Ben to add tiles..." Read more

12 years ago

James L.

James L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"6/1/2013 : Ben/contractor came to my place for a price quote today. He sounds like a pro. I am gonna find out his measurement of my space very soon. I did not tell him I have measured my own house sqfts and total GLA of the house. ***** 6/3/2013: Still waiting for the quote. **** 6/3/2013:got the quote late afternoon.***** 6/5/2013: Ask Ben to add tiles..." Read more

12 years ago

linda r. star-alt star-alt star-alt star-alt star-alt

Del Mar, CA

"These guys did a really great job installing flooring for our offices. They worked hard and had to deal with challenging tile removal that took a lot more work than expected. Even so, they finished on time, did a beautiful installation job, and didn't even charge us for a pad that had been omitted from the bid, but installed anyway. I highly recommend them..." Read more

12 years ago

linda r. star-alt star-alt star-alt star-alt star-alt

Del Mar, CA

"These guys did a really great job installing flooring for our offices. They worked hard and had to deal with challenging tile removal that took a lot more work than expected. Even so, they finished on time, did a beautiful installation job, and didn't even charge us for a pad that had been omitted from the bid, but installed anyway. I highly recommend them..." Read more

12 years ago

Ame ..

Ame .. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We bought a house early last year and the whole house carpet and some tile needed to go. After visiting many other stores in the Miramar/Kearny Mesa area and getting quotes from a few, we got a tip from my friend as how much she loved her floors and how great Bryan from Factory Direct treated her. So we visited him on Miramar (right next to McDonalds and th..." Read more

12 years ago

Ame ..

Ame .. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We bought a house early last year and the whole house carpet and some tile needed to go. After visiting many other stores in the Miramar/Kearny Mesa area and getting quotes from a few, we got a tip from my friend as how much she loved her floors and how great Bryan from Factory Direct treated her. So we visited him on Miramar (right next to McDonalds and th..." Read more

12 years ago

Lora B.

Lora B. star-alt star-alt star-alt star-alt star-alt

Cardiff, CA

"We did our research, got a few quotes and choose Factory Floors because with no pressure sales they offered us the best prices and most variety of installation styles to fit our budget. We choose to order all of our supplies (both real wood and laminate prices were about 20 cents/sqft less than other stores on the st.) through them including new base board..." Read more

12 years ago

Lora B.

Lora B. star-alt star-alt star-alt star-alt star-alt

Cardiff, CA

"We did our research, got a few quotes and choose Factory Floors because with no pressure sales they offered us the best prices and most variety of installation styles to fit our budget. We choose to order all of our supplies (both real wood and laminate prices were about 20 cents/sqft less than other stores on the st.) through them including new base board..." Read more

12 years ago

Peter C.

Peter C. star-alt star-alt star-alt star-alt star-alt

Rancho Santa Fe, CA

"We recommend Factory Direct on Miramar Rd for carpet as the price was very reasonable and the installers did a great job. Bryan Morris the owner gave us a good quote while we were in the store, Ben the fellow who came out to the house measured well for the intricate pattern we had picked out (in other words, another store measured and said we needed consid..." Read more

12 years ago

Peter C.

Peter C. star-alt star-alt star-alt star-alt star-alt

Rancho Santa Fe, CA

"We recommend Factory Direct on Miramar Rd for carpet as the price was very reasonable and the installers did a great job. Bryan Morris the owner gave us a good quote while we were in the store, Ben the fellow who came out to the house measured well for the intricate pattern we had picked out (in other words, another store measured and said we needed consid..." Read more

12 years ago

Nancy T. star-alt star-alt star-alt star-alt star-alt

Del Mar, CA

"Our experience with Factory Direct Flooring could not have been better. We shopped extensively for wood flooring and carpeting for our remodeling project and it was a breath of fresh air finding this store. While most stores were friendly and helpful, the store has a vast selection of wood flooring at different price points. The owners were terrific, help..." Read more

12 years ago

Nancy T. star-alt star-alt star-alt star-alt star-alt

Del Mar, CA

"Our experience with Factory Direct Flooring could not have been better. We shopped extensively for wood flooring and carpeting for our remodeling project and it was a breath of fresh air finding this store. While most stores were friendly and helpful, the store has a vast selection of wood flooring at different price points. The owners were terrific, help..." Read more

12 years ago

Michael W. star-alt star-alt star-alt star-alt star-alt

Poway, CA

"Nothing but good things to say about my whole experience. The prices were in line with their competitors but their business practices were what I appreciated. They showed up on time for every step of the process and followed through. The installation was outstanding. I will need some additional flooring in the future (bathrooms and kitchen) and Factory Direc..." Read more

12 years ago

Michael W. star-alt star-alt star-alt star-alt star-alt

Poway, CA

"Nothing but good things to say about my whole experience. The prices were in line with their competitors but their business practices were what I appreciated. They showed up on time for every step of the process and followed through. The installation was outstanding. I will need some additional flooring in the future (bathrooms and kitchen) and Factory Direc..." Read more

12 years ago

Lee Anne G.

Lee Anne G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Bryon beat everyone's prices and the product we got is WONDERFUL! We laid the floor ourselves. Bryon threw in free bottles of glue, free advice on the best way to lay the floor, and free delivery. We have some left over product and even if they can't buy it back, I'm completely satisfied with this business and their service. I love, love, love my new floor...." Read more

12 years ago

Lee Anne G.

Lee Anne G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Bryon beat everyone's prices and the product we got is WONDERFUL! We laid the floor ourselves. Bryon threw in free bottles of glue, free advice on the best way to lay the floor, and free delivery. We have some left over product and even if they can't buy it back, I'm completely satisfied with this business and their service. I love, love, love my new floor...." Read more

12 years ago