Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Reviews: 312


5
80%
4
5%
3
3%
2
4%
1
8%

85% of customers would recommend Factory Direct Floor Store

Lachelle M.

Lachelle M. star-alt star-alt star-alt star-alt star-alt

Chula Vista, CA

"After shopping online I decided to check this place out. Everything from start to checkout was smooth. I have been around the flooring business for over 20yrs and I can tell u that the last review about prices are wrong! They have great prices and great products. I could have order direct from the vendor but didn't want to deal with the freight charges, my w..." Read more

13 years ago

Jennifer B.

Jennifer B. star-alt star-alt star-alt star-alt star-alt

La Jolla, CA

"The prices they quoted were much higher than the competition so I decided to shop elsewhere."

13 years ago

Jennifer R. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"We bought our floors from Factory Direct Floor Store and the service was amazing! They have a beautiful showroom which offers a big variety of samples to choose from and they go out to your house for a free estimate. Bryan made it so easy to chose a floor. He listened to what we was in our budget and gave us the best price around!! Our installation went smo..." Read more

13 years ago

Annakay C. star-alt star-alt star-alt star-alt star-alt

Oceanside, CA

"After talking to several floor stores, warehouse sales people and handymen to install a laminat floor I was quite impressed with Bryan at Factory Direct. He was thorough in his explanation, realistic in his time estimate and more than competitive with his prices. The installation team headed by Jim was pleasant, courteous and respectful of me, my propert..." Read more

13 years ago

Justin Z.

Justin Z. star-alt star-alt star-alt star-alt star-alt

San Clemente, CA

"We were in the market for some new floors throughout our 2000 sf house and searched all around. We had a few different comanies come over and bid the job but all of them were unprofessional and didnt really care about the job, our needs etc. We found Factory direct floor store through a friend that recommended them. They were the best deal in town, very pro..." Read more

13 years ago

Sara G.

Sara G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Thank you factory direct floor store team for your amazing customer service and perfect installation. From the beginning everyone was very professional, curious and helpful. I never felt like I was dealing with a sales person. Just flooring professions who really listened to me and helped me meet my needs... No cheesy sales pitch or up selling. Thanks Chris!..." Read more

13 years ago

maria m. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I spent a considerable amount of effort getting estimates and Factory Direct Floor Store was the most reasonable with their materials and labor. It was an easy decision to go with Factory Direct. BUT what sold me the most were: 1. their customer service, Bryan was extremely helpful and flexible to work with my schedule and budget; 2. their product (12mm..." Read more

13 years ago

maria m. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I spent a considerable amount of effort getting estimates and Factory Direct Floor Store was the most reasonable with their materials and labor. It was an easy decision to go with Factory Direct. BUT what sold me the most were: 1. their customer service, Bryan was extremely helpful and flexible to work with my schedule and budget; 2. their product (12mm..." Read more

13 years ago

Deb J.

Deb J. star-alt star-alt star-alt star-alt star-alt

Encinitas, CA

"Pricing for the carpet and install was about $800 less than another quote I had received. Bryan guided me through my decision process and both projects were completed quickly and professionally."

13 years ago

Deb J.

Deb J. star-alt star-alt star-alt star-alt star-alt

Encinitas, CA

"Pricing for the carpet and install was about $800 less than another quote I had received. Bryan guided me through my decision process and both projects were completed quickly and professionally."

13 years ago

Tamara A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Awesome; Purchased bamboo flooring from Factory Direct Floor Store. He beat Lowes price by 30% - PLUS - delivered to my door, into my room. From phone call to delivery was less than one weeks time for the special order stranded bamboo floor. Bryan rocks. THEN - he outdoes himself. I ask him for a referral for an installer. His guy not only understands bamboo..." Read more

13 years ago

Tamara A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Awesome; Purchased bamboo flooring from Factory Direct Floor Store. He beat Lowes price by 30% - PLUS - delivered to my door, into my room. From phone call to delivery was less than one weeks time for the special order stranded bamboo floor. Bryan rocks. THEN - he outdoes himself. I ask him for a referral for an installer. His guy not only understands bamboo..." Read more

13 years ago