Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Reviews: 312


5
80%
4
5%
3
3%
2
4%
1
8%

85% of customers would recommend Factory Direct Floor Store

Alex P. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We shopped around lots of shops in the area and found their prices to be very competitive and the exact style of floors we were seeking. Staff is awesome and helpful as well. The installers we had knocked out the job in two days, a lot sooner than we anticipated. Overall great experience and would come back if we needed floors again."

9 years ago

Tara G.

Tara G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"They did a wonderful job putting dark laminate floors in my condo. The estimator did a good job of explaining everything that needed to be done to me and how much it would all cost. This is a late review, so I forget the names of those who laid down the flooring, but after over a year, the floors have held up very well. I will probably call them back to get..." Read more

9 years ago

Noel L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Factory direct did my laminated floor. THANKS !!! so much to Dan and company for the job well done installing it. Dan is a perfectionist. He's job is excellent."

9 years ago

Isabella A. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"Best customer service ever!!! Thanks Val for your attention to detail! I will recommend your service to my friends!"

9 years ago

Ian H.

Ian H. star-alt star-alt star-alt star-alt star-alt

Cardiff, CA

"Second House that we have used Factory Direct flooring. We used dark, wide, engineered flooring and both of them turned out great!! We are finishing up a home add-on as well as full house remodel down to the wood studs and these are the BEST contractors hands down that did the removal and install! We used Ben both times to install and can't say enough good t..." Read more

9 years ago

Birgit H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Yes, this rating is absolutely deserved, not only for the excellent sales experience purchasing our flooring, but also for the outstanding installation! We shopped around, and for the exact same laminate material we selected, the total savings from Factory Direct was $700. Jared was the salesman we dealt with and not only was he polite and knowledgeable, bu..." Read more

9 years ago

Birgit H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Yes, this rating is absolutely deserved, not only for the excellent sales experience purchasing our flooring, but also for the outstanding installation! We shopped around, and for the exact same laminate material we selected, the total savings from Factory Direct was $700. Jared was the salesman we dealt with and not only was he polite and knowledgeable, bu..." Read more

9 years ago

Kian R.

Kian R. star-alt star-alt star-alt star-alt star-alt

Santa Monica, CA

"Waited for 10 min. We weren't even acknowledged nor did they offer to help after we asked. The customer service is questionable."

9 years ago

Kian R.

Kian R. star-alt star-alt star-alt star-alt star-alt

Santa Monica, CA

"Waited for 10 min. We weren't even acknowledged nor did they offer to help after we asked. The customer service is questionable."

9 years ago

Christine B. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"I got a referral to Factory Direct and after confirming additional excellent reviews on Yelp, I decided to stop into the store. They had exactly what I needed in both hardwood and carpeting (I had a picture and thread of the carpet I wanted). The transaction was smooth and easy so set an appointment with Jared for measurements (which he was able to do tha..." Read more

9 years ago

Christine B. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"I got a referral to Factory Direct and after confirming additional excellent reviews on Yelp, I decided to stop into the store. They had exactly what I needed in both hardwood and carpeting (I had a picture and thread of the carpet I wanted). The transaction was smooth and easy so set an appointment with Jared for measurements (which he was able to do tha..." Read more

9 years ago

Nancy P. star-alt star-alt star-alt star-alt star-alt

Newport Coast, CA

"I searched all around San Diego for a store that could get a particular floor for me. Couldn't find it anywhere. Scott in Sales found the floor and got it for me the next day ready for pickup. Incredible customer service. Thank you Scott!"

10 years ago

Nancy P. star-alt star-alt star-alt star-alt star-alt

Newport Coast, CA

"I searched all around San Diego for a store that could get a particular floor for me. Couldn't find it anywhere. Scott in Sales found the floor and got it for me the next day ready for pickup. Incredible customer service. Thank you Scott!"

10 years ago

Gary G. star-alt star-alt star-alt star-alt star-alt

LA JOLLA, CA

"We were very pleased with the installation of wood floors and bedroom carpets at our home in La Jolla. The job was performed in a highly professional and efficient manner. This company deserves a 5 star ranking!"

10 years ago

Gary G. star-alt star-alt star-alt star-alt star-alt

LA JOLLA, CA

"We were very pleased with the installation of wood floors and bedroom carpets at our home in La Jolla. The job was performed in a highly professional and efficient manner. This company deserves a 5 star ranking!"

10 years ago

Susan R.

Susan R. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Nice people, good quality products. I couldn't get them to budge at all on price, but in the end they are comparable or better than big name flooring companies. I'm very very happy with the results and will definitely be using them again in the future."

10 years ago

Susan R.

Susan R. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Nice people, good quality products. I couldn't get them to budge at all on price, but in the end they are comparable or better than big name flooring companies. I'm very very happy with the results and will definitely be using them again in the future."

10 years ago

Sarah A.

Sarah A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I've been running around to so many different flooring places trying to find a specific carpet. I walked into this store and the sales man immediately looked at my swatch of current carpet and told me the brand and how to find it!! Unfortunately they don't sell this brand, but the gentleman took the time to tell me how to find this brand and how to search fo..." Read more

10 years ago

Sarah A.

Sarah A. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I've been running around to so many different flooring places trying to find a specific carpet. I walked into this store and the sales man immediately looked at my swatch of current carpet and told me the brand and how to find it!! Unfortunately they don't sell this brand, but the gentleman took the time to tell me how to find this brand and how to search fo..." Read more

10 years ago

Andrea L.

Andrea L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I forgot to add a Yelp review specifically for Jani THE most amazing installer. Jani's attention to detail far surpasses anything I ever imagined. He is a superior installer that I would HIGHLY recommend to anyone and would request him specifically. He listens to the customer, is considerate and understanding of the customer's needs, there's a two way di..." Read more

10 years ago

Andrea L.

Andrea L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I forgot to add a Yelp review specifically for Jani THE most amazing installer. Jani's attention to detail far surpasses anything I ever imagined. He is a superior installer that I would HIGHLY recommend to anyone and would request him specifically. He listens to the customer, is considerate and understanding of the customer's needs, there's a two way di..." Read more

10 years ago

Jaz N. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"In total we had about 2000 feet of wood flooring installed along with 1000 feet of porcelain tile. They worked quickly, efficiently and did a beautiful job. They were even willing to make some small changes along the way. In fact, some of the wood flooring was put in about a year later as a second project (after we did an addition to the house), and we've..." Read more

10 years ago

Jaz N. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"In total we had about 2000 feet of wood flooring installed along with 1000 feet of porcelain tile. They worked quickly, efficiently and did a beautiful job. They were even willing to make some small changes along the way. In fact, some of the wood flooring was put in about a year later as a second project (after we did an addition to the house), and we've..." Read more

10 years ago

serina c.

serina c. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"A larger selection than most in the area. I found 2 different white oaks at this location. Service was good and they sent someone out to measure to make sure they ordered exactly what i needed. Labor is a little on the higher side but not by much. Stay tuned for my update"

10 years ago

Scott B.

Scott B. star-alt star-alt star-alt star-alt star-alt

Oceanside, CA

"I would highly recommend Factory Direct Floor Store in San Diego. I bought laminate flooring from Factory Direct the first time back in 2011 and was very satisfied. Naturally when I needed flooring for my new house in Oceanside I visited the Miramar Road store and picked out a wide plank hand scraped laminate floor for most of the house and vinyl flooring..." Read more

10 years ago