Endorsal 
Google Anon
Valeria Valkova
"The experience we had from moving our stuff from UK to USA is really bad. PSS team just told me they have no control over the We got promised 6 to 12 weeks for the delivery, but I think we will be lucky if we get it in 5 months. My honest advise is, please consider someone else, I will not recommend them! "
a year ago
Ian Stevens
"I have spoken with a lawyer who has dealt with similar cases and dealt with PSS previously and started a class action against PSS for anyone interested and who have had a bad experience. Survey: Items that were factored into the survey were sold prior to packing reducing the cubic meterage. Surveyor told there was no driveway parking and street parking was..." Read more
a year ago
Carl Bowen
"Unfortunately I am unable to give a minus. I strongly advise anyone to avoid this company. Please if anyone is crazy enough to use these people, take out your own insurance policy. They will ask you to take out their insurance, but it's not actually an insurance policy. It's added onto their insurance. Which means if there are any issues, like we had. They w..." Read more
a year ago
Chris Hibberd
"Items were damaged in transit and although insurance had been taken out and paid for, they didn’t come to the party or have any interest in trying to make things right. The service was disgraceful. I would stay well clear of this company"
a year ago
ANDREW STEVENS
"An absolute disgraceful service once you paid your money, packaging of items just thrown in the box, ornaments not wrapped up just think of the worst experience and you will get it with this company, unable to upload photos to show you all but trust me use someone else"
a year ago
Dave
"Nearly 2 months after my belongings arriving in the uk they are yet to be despatched to me with NO communication from PSS regarding any delay without my emailing then. Utterly useless company. There are others out there - use the others. "
a year ago
Sophie OBrien
"Up front the firm seems professional but the actual quality of their service leaves a lot to be desired. The packers turned up (Dec 22) but were not PSS packers and without the PSS boxes and packing materials and without a PSS supervisor that they also advertise. The packing was horrendous and items not wrapped in a way suitable for international shipping..." Read more
a year ago
Chris Hibberd
"Items were damaged in transit and although insurance had been taken out and paid for, they didn’t come to the party and the service was disgraceful. I would stay well clear of this company"
a year ago
Maya B
"Initially everything in the beginning seemed to be fine communication wise and on the day of packing/removal. The only thing that went wrong was they accidently broke our marble parasol base. I appreciated the honesty so said I would not put in a claim for this as it seemed fixable with some gorilla glue. They had to pack my belongings onto 2 vans as the con..." Read more
a year ago
PJ John
"Organized a day for boxes to be delivered to my home, waited in all day, and no boxes arrived. Called several times requesting call back from the person managing my move, did not get a call back. Eventually got hold of the person who offered an insulting £15 discount for an entire day of my time that was wasted by them, when I am organizing a move to Austral..." Read more
a year ago
Leon Hady
"Deceietful in pricing and sending times- Beware, they take items from you and increase prices. Increased price 20 percent told items would be sent in a 7-12 day timeline , two weeks late they haven't even left England No communication at all after payment. Other than to ask for more money. Use Seven Seas instead, much better , honest and communicative..." Read more
a year ago
Paul A
"I have had my belongings for about a month now and it has taken me all this time to be able to write some words. I was traumatised by all the damages my possessions have suffered. I filled in a Damage form and not one person has contacted me! A 45 year glass serving plate was broken in front of me in my new apartment and I haven't been recompensed for it. Th..." Read more
a year ago
nch
"I am disappointed I went with this company, who actually were the more expensive quote, as I was reassured the service they provide would be less stressful (they would pack and itemise all items to ensure it is packed adequately, therefore reducing the insurance cover required). 1. Service from the man who visited and provided the quote was very efficient..." Read more
a year ago
HMO
"I asked for a quote for a 65sqm space and did not notice that they only quoted on 45sqm. They came in as the cheapest quote on that basis so ignorantly chose them. Was charged an extra £500 on the day of collection for the additional space required. Was charged another £500+ to clear customs in the destination country (something I did not have to do with ano..." Read more
a year ago
Alexandra Bondarenko
"I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes. When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which r..." Read more
a year ago
Marc
"I paid a lot to send some key items from London to Australia by air as we needed them urgently for the kids - beds/chairs etc. We were told it would take 7-10 days but after we paid the communication became non existent. The day before the packages were collected I had to call 4 times to find out if they were coming to get the packages or not. After they wer..." Read more
a year ago
Matt
"TLDR: - overpriced - insurance is a scam (you will be made to jump through a lot of hoops to claim, like getting a quote to repair a damaged item and will have to pay £100 for each claim) - customer service evaporated once our belongings had been handed over to their sub-contracted removal company - Removal staff did not take the necessary steps to ensure t..." Read more
a year ago
Gill Holland
"My shipment originally consisted of 3 boxes which contained items left to me by my late father which were sentimental value. The boxes were collected by the most unhelpful courier in mid November 2023 who refused to enter the property to collect the boxes forcing me to drag them to the front door. I was told in mid December that all 3 boxes had been loaded o..." Read more
a year ago
A.m
"I moved to Australia last year in October, my shipment left on the 27th of September and was told it would be with me before Xmas …. It didn’t leave England till the mid November and when it did arrive, half my belongings were missing. Got all boxes but a lot of stuff gone e.g. tools, consoles , silver coins , hair dresser bag with equipment the list goes on..." Read more
a year ago
yeon
"TL;DR - DO NOT USE THEM. Think insuring things might help? DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back. - Declared a glass dining table for £700. - PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49. - Moved from Londo..." Read more
a year ago
Nimrah Chaudhry
"I don’t understand how this company has any good reviews. My furniture arrived smashed due to how poorly it was packed and now they are looking for all means to not pay out even tho I took out insurance. Never using them again. "
2 years ago
Dissatisfied customer
"Terrible experience from start to finish. Extremely unprofessional staff, office staff rude, unhelpful and very slow to respond. Packers packed furniture poorly and scratched several items, failed to pack others specified pieces. Shipment delayed almost a year with no explanation nor updates. Would definitely avoid using them. "
2 years ago
Diliara Gubaeva
"Absolutely awful experience. We paid them 2635 pounds, then cancelled the removal. They said they charge us 1180 pounds! Given the fact that they have not done any work, didn't collect furniture, never came to the house, they want to charge 45%!!!! I wrote several emails, provided with the bank account details so they can send at least what they agree to giv..." Read more
2 years ago
K. Howell
"Every single one of my boxes which only contained extremely sentimental items came in damaged, crushed and split open. A couple of beautiful Waterford Crystal Glasses which were a wedding present from my Husband's deal Grandmother were broken and chipped because of this. These were irreplaceable. Apparently I picked the wrong insurance which negates PSS's re..." Read more
2 years ago
"Poor from the start. An inaccurate survey meant that they added over a thousand pounds to the price when it was at a point I could not feasably back out. The complaints team were patronising and I am still without any resolution. The packers did such a poor job that several crystal glasses were packed with pans, a small slab of marble and other heavier..." Read more
a year ago