Endorsal 
Google Alexandra Bondarenko
Marc
"I paid a lot to send some key items from London to Australia by air as we needed them urgently for the kids - beds/chairs etc. We were told it would take 7-10 days but after we paid the communication became non existent. The day before the packages were collected I had to call 4 times to find out if they were coming to get the packages or not. After they wer..." Read more
5 months ago
Matt
"TLDR: - overpriced - insurance is a scam (you will be made to jump through a lot of hoops to claim, like getting a quote to repair a damaged item and will have to pay £100 for each claim) - customer service evaporated once our belongings had been handed over to their sub-contracted removal company - Removal staff did not take the necessary steps to ensure t..." Read more
5 months ago
Gill Holland
"My shipment originally consisted of 3 boxes which contained items left to me by my late father which were sentimental value. The boxes were collected by the most unhelpful courier in mid November 2023 who refused to enter the property to collect the boxes forcing me to drag them to the front door. I was told in mid December that all 3 boxes had been loaded o..." Read more
5 months ago
A.m
"I moved to Australia last year in October, my shipment left on the 27th of September and was told it would be with me before Xmas …. It didn’t leave England till the mid November and when it did arrive, half my belongings were missing. Got all boxes but a lot of stuff gone e.g. tools, consoles , silver coins , hair dresser bag with equipment the list goes on..." Read more
6 months ago
yeon
"TL;DR - DO NOT USE THEM. Think insuring things might help? DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back. - Declared a glass dining table for £700. - PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49. - Moved from Londo..." Read more
6 months ago
Nimrah Chaudhry
"I don’t understand how this company has any good reviews. My furniture arrived smashed due to how poorly it was packed and now they are looking for all means to not pay out even tho I took out insurance. Never using them again. "
7 months ago
Dissatisfied customer
"Terrible experience from start to finish. Extremely unprofessional staff, office staff rude, unhelpful and very slow to respond. Packers packed furniture poorly and scratched several items, failed to pack others specified pieces. Shipment delayed almost a year with no explanation nor updates. Would definitely avoid using them. "
7 months ago
Diliara Gubaeva
"Absolutely awful experience. We paid them 2635 pounds, then cancelled the removal. They said they charge us 1180 pounds! Given the fact that they have not done any work, didn't collect furniture, never came to the house, they want to charge 45%!!!! I wrote several emails, provided with the bank account details so they can send at least what they agree to giv..." Read more
7 months ago
K. Howell
"Every single one of my boxes which only contained extremely sentimental items came in damaged, crushed and split open. A couple of beautiful Waterford Crystal Glasses which were a wedding present from my Husband's deal Grandmother were broken and chipped because of this. These were irreplaceable. Apparently I picked the wrong insurance which negates PSS's re..." Read more
7 months ago
Consumer
"Absolutely awful. They gave me a quote which I was happy with and picked up my items in October. My container was still in London in February. 3 months after I arrived in Australia and they have continually sent me more and more invoices for charges that they have incurred along the way. Never again"
8 months ago
Ben Preston
"Our boxes took significant damage enroute (I did have slight worries when the door collection guy immediately overloaded his trolly and spilled 5 within 5m of our house). So much so DHL had to re-build and deliver separately the final box (see attached images). Poor customer service to follow when dealing with the issue - which still remains unsolved - wou..." Read more
8 months ago
Maryrose
"5 months and we still don't have our belongings. Terrible communication means we are unsure where they even are and why it's taking so long. All we know is our 5 bags have been split into 2 shipments and from the first shipment something is missing so they are holding the delivery.... We just need some communication and our stuff please!!!!"
8 months ago
Jon Bloom
"PSS has been a nightmare to deal with. My wife agreed not to post her experiences with this company to get a small amount of compensation, which they forced her to negotiate for several weeks. PSS doesn’t seem to know how to communicate. They are unwilling to take responsibility for their mistakes. The fine print and the formulas they espouse make it easi..." Read more
8 months ago
Vanessa Duarte de Carvalho
"Blunt lie saying the reason of delay of refund - which I haven’t received yet - was me refusing. I have emails proving they claimed the refund would be issued only after the shipment is loaded. Also you stated that only deposit was taken from the credit card while the rest was bank transfer As such , you are lying saying this is the normal. The same way th..." Read more
8 months ago
Andy Townsley
"Sadly we looked at the reviews and thought PSS was the company to use, goods were collected end of January and fully paid for on the day to be sent to Perth, Western Australia, we were told 8-10 weeks to arrive then a week or two to clear customs but sadly today goods are still sat in a London warehouse waiting to be shipped, we were then told our goods will..." Read more
9 months ago
Josh
"Firstly the PSS agents are awful at replying. I had to chase them over and over to get my stuff picked up which I'd already paid for. Then when they picked it up, they kept sending me emails saying my shipment was on hold because I hadn't paid. I had, and told them this multiple times before they finally said sorry our mistake, and sent my goods. Then while..." Read more
9 months ago
Denise Letts
"We went with PSS because of a the brilliant reviews. So sorry we did!!! Firstly they were very helpful and gave us an up front price per square cubic meter, which was average to all the other quotes we obtained. However once we had committed and paid the upfront amount. We just could not get a straight answer from them regards a fixed price. This obvio..." Read more
9 months ago
Peter
"I have to say our experience of PSS is appalling and we have to agree with the reviewer who wrote on 6 March 2024. PSS organised our move from London to Melbourne and it has been the most horrible experience as follows: - At all points, the moving crew were to trying rush through the packing. - There was no name or identification/shipment number on the b..." Read more
9 months ago
customer
"Not Much to Say Apart from Utter Disappointment I don't have much to say apart from expressing my utter disappointment with PSS Removals. It has been a staggering 5.5 months since we sent our boxes from London to Brisbane, and we have yet to receive them. The company's website claimed a maximum delivery time of 3 months, but they have blatantly disregarded..." Read more
10 months ago
Steven Bujanski
"unfortunately not a great experience so far. Now subject to a claim with all picture[s] of numerus breakages required as evidence and testimonials from local transport company to validate our case. Hopefully they will be helpful and sort quickly without unnecessary avoidance of responsibility. We will wait and see! "
10 months ago
s ez
"Negative reviews get removed They took thousands extra from agreed quote despite no fault of ours Ratings misleading as all get removed I have given evidence to trustpilot in past and they still remove negative reviews Be careful or lose money like we did"
10 months ago
Jan
"Beware - a 'door to door' quote at PSS excludes courier costs. Bizarre I know... after all, that is what 'door to door' quote means - the cost of getting items from 1 door to another. I requested a quote for door to door service to ship several boxes from the UK to Australia. Entered collection and delivery address details plus items to be shipped into t..." Read more
10 months ago
Traveler_Pi
"PSS Removals have been a nightmare! They took my booking and ignored all instructions and reasons as to the box limitation, made a huge and unmanageable box and then held me to ransom for a further £500 due to the increased size... After much argument they reduced the ransom to £301 but this was still approximately 30% more than quoted and costed... This aft..." Read more
a year ago
Mr Molkdar
"Empty promises... it had been 5 month since PSS shipped our stuff from the UK destined to Australia and we are still waiting for it. Don't fall for it, I am no longer sure if our stuff will arrive in one piece!!!"
a year ago
"I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes. When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which r..." Read more
5 months ago