Endorsal 
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Richard Connelly
"Initial service was fine but once PSS had our money and the shipment left the UK, it was rapidly downhill. There was zero communication or updates from PSS regarding transit of the cargo. We had to repeatedly chase them to get any sort of response and when we were lucky enough to get a reply, these were extremely vague and unhelpful. Final straw was then bei..." Read more
4 years ago
Rose As
"would not recommend. they have lots of hidden fees and are very sneaky about it. moved from uk to aus and not happy- paid over $400 for insurance and fees ( on top of their fee) . if you're looking for a cheap way to send your luggage home, my advice would be to avoid!!!"
4 years ago
Bernard Horsfield
"What an appalling company, I moved from the UK to the UAE. They packed my wardrobe as if it was going to a charity shop all hanging items were thrown into a normal box, all my suits are wrecked. Packing boxes were extremely poor and cheap consequently most arrived crushed. Only those I supplied and packed survived unscathed. How are these people still in bus..." Read more
4 years ago
Matt Edwards
"Beware price increases with this service. My initial quote for an international house move was competitively low, and I was told any increase over the estimate would be notified at point of loading. This didn't happen, I was sent an invoice for extra funds only when my shipment was in their warehouse. I also paid for their treatment of outdoor items, this..." Read more
4 years ago
Ismail Ben Mabrouk
"They are not professional at all. Worst customer service I ever seen. Bad experience shipping from Dubai to UK. I do not recommend anyone shipping with them. From PSS-321900"
4 years ago
James Macavoy
"We moved from the UK to New Zealand with these guys and having done similar moves over the years we were quite conversant with procedure. This company is awful. They changed the initial quote three times once they had our deposit ....sighting delays in ship arrival and added £400.00 for storage or demurrage. The price kept changing and going up. The initial..." Read more
4 years ago
rosemary turner
"Avoid this company. I had my complete home shipped to Australia. The packing was slapdash and shoddy, no care for belongings at all. Lots of damage and of course ins didn’t cover the total loss . Just avoid. I definitely do not recommend them and would use a different company as my daughter did who were perfect."
4 years ago
AB
"I moved to Australia and used them for my removal. They were all lovely and replied to emails, all very helpful until they got the payment. On the day of removal they made damage to my floor which my landlord didnt raise so I didnt end up making a fuss with PSS. My parents were also relocating so in the time, i referred my parents to them which was a MISTAKE..." Read more
4 years ago
Elizabeth Burns
"This was a terrible experience with a few exceptions. Basil was great. Well, that’s the only exception. I wanted to use a family business and not a large company but I’m so mad at myself for doing this. Save yourself a lot of upset and just use a big company. The movers were rough and used packing paper to wrap my furniture. I was told that it was a thick pa..." Read more
4 years ago
Mrs michelle
"UK to Saudi. The packing was so bad that I got fined for bad stowage. Even though I paid for their super experienced packers, it was so bad they filmed the opening of the container. Then there are the exclusions and the secret exclusions and then ones they should be paying and refuse to. If you do not pay, you do not get your goods. The hidden costs, the vag..." Read more
4 years ago
Tanya
"Unorganised and unhelpful company! Do not use! I used this company to ship two boxes from London to Melbourne. They provide door to door service at a reasonable price, which seemed as though it would be an easy process however as soon as the money had been paid the customer service turned horrible with me waiting weeks for simple answers. They quoted 2 mo..." Read more
5 years ago
Lucy Belchamber
"We moved household items and mechanics tools from UK to NZ. The boxes were not up to the job of the tools even though we were assured they would be. We took out the shipping insurance for the entire move which, as it turns out, was pointless. They have lost 2 boxes and damaged a very expensive item. When we claimed on the insurance we were told that the boxe..." Read more
5 years ago
Richard Hobbis
"These guys are awful. They packed up our household for a move from UK to New Zealand and loaded it into a container on-site. Their idea of packaging is appalling! They have absolutely no idea of how to package paintings or furniture for moving across town let alone around the world. Paintings had packing tape stuck directly to the edges of the frames, with a..." Read more
5 years ago
Rob Sartorius-jones
"Not a very good experience with this company after initial problems we were given a refund for excess packing and late delivery of my motor cycle after a total of 8 weeks my motor cycle arrived but was badly damaged and cost me 150 euros to fix and was expected to claim on my bike insurance I spoke to the company at point of delivery Sent pictures of the da..." Read more
5 years ago
Red Snapper
"- Too many claims for additional payments from PSS - Difficult attitude from the packing team, poor quality wrapping and extremely rushed packing - fragile things wrapped in paper, rather than card (which is the standard approach), no special wrapping for fragiles as promised by PSS - All teams are disorganised - packing team not given our address, container..." Read more
5 years ago
sriram
"I had sent a parcel to India via PSS. A. They had initially said they will charge only GBP 3 per extra KG, but after that they charged extra. B. They ship via DHL, and they expect the customer to talk and discuss with DHL on the extra charges that they levy on the customer. When you call to ask them to discuss with DHL. I would have shipped directly wit..." Read more
5 years ago
Jane
"Would never use this company if I knew what I know now."
5 years ago
Peter
"Quoted for 3/4 of a container to ship my goods to Australia but once packed it turns out we need an extra half a container. With 2 days to go to leave the country we had no other option but to accept the additional charges. PSS completely underquoted us and we were forced to pay additionally under duress for the other half a container required."
5 years ago
Hyeon Chu Wright
"Good sales man, professional guys who came into house for packing. However worst move manager and lack of confidence and skills to collect consolidated cargoes to Hong Kong. PSS keeping my shipments 5 weeks at U.K. so far, who know when it will be turn up.Will give advise not to use PSS for international removal if you move to Asia country. To my friends, my..." Read more
5 years ago
Munique Mazzei
"It all started on 26th of July. I was happy and excited, getting ready to move to a new country and a new job. A start-over full of good things waiting to happen. And, so far, the dream has been a nightmare. After more than a month searching for a good international removal company, I picked PSS International Removals. Their website stated they were the best..." Read more
5 years ago
Den
"Our experience with PSS was not good they just do not care about YOU, for all their hyperbole and the no doubt sincerity of their reps they did not deliver a satisfactory experience for us. Of all our international moves we experienced the most loss and least consideration from PSS. One real problem is that they do not use bubble wrap and wrap everything l..." Read more
5 years ago
L Vivio
"I never received an item (an expensive cello in an expensive hard case which I had to pay extra to have shipped) as part of my delivery and close to three weeks after the delivery of the rest of my stuff I still have zero information on my cello's location or when I am expected to receive it (if of course it hasn't been stolen or destroyed in the process)...." Read more
5 years ago
Tejas Yarashi
"Received very poor service from pss. I had chosen air freight door to door from uk to australia with an estimated delivery time of 7-10 days door to door. My parcels still have not arrived despite being 18 days and will hopefully be delivered after the weekend i.e. 21 days post collection. I was later informed that the delay was caused due to customs in aust..." Read more
5 years ago
lisa keen
"Used the company previously to emigrate to NZ in 2006 with no damages, returned to UK, then emigrated back to NZ march 2019 I used PSS again, big mistake, numerous damages over 40 items, they do not use bubble wrap anymore hence my damages that are unrepairable. Extremely disappointing service now."
5 years ago
"AVOID AT ALL COSTS. Don’t waste your time with PSS, we have been waiting months for our container to arrive in the US and we expect to be waiting for months still to come. Stranded here without any of our possessions and just having to buy everything all over again. Completely over-promised and under-delivered. The timeline was way off, we will be waiting at..." Read more
4 years ago