Endorsal 
Google Kristy Elovaris
Mr Symes
"After 4 months finally received my goods from the UK to Australia. Mattress covered in what looks like oil. The mattress was loaded onto their uk truck unbagged, imagine damage caused because of this. 2. Also despite emphasising the need to carefully wrap my oil paintings, they were not separated with a stiff cardboard and the rear stretcher centre frame h..." Read more
4 years ago
A D
"Do not trust them!!! First they give you a quote ( only slightly lower than others, not to raise suspicions) then they will do a zoom/video assessment. They will grossly underestimate the volume to charge you later much much more, then they will add extras like freight and currency adjustment ( whatever that is, but it will cost you extra £200) and at the en..." Read more
4 years ago
YT Juice WRLD
"We used PSS to ship our stuff to Saudi Arabia. The comms, packing, and storage services in London were very good, but when we arrived to Saudi Arabia we had to pay a huge amount of money to get our stuff, which was not included in our door to door contract. PSS were not helpful at all and they claim not to know the fees at the destination country. Very unpro..." Read more
4 years ago
Tihomir
"Awful company… terrible service and always finding excuses to add additional cost to the provided quote. Totally unprofessional and waste of time. In this market full with competition one would expect that they will try to be more professional but instead they push clients and business away. If you are happy with unprofessional behaviour and your bill to inc..." Read more
4 years ago
Bash Uppal
"Arranged shipment to New Zealand including payment over £100 for a stone dining table top to be crated. Crate was not ready when PSS removal company came so they took with them to crate at their own premises. Stone top which was undamaged arrived at our sons house in NZ with a big chunk of stone missing from the top and some cracks and scrapes. The piece..." Read more
4 years ago
Maritza Perilla-gibney
"DO NOT USE THIS COMPANY AT ALL ....WATCH OUT My Goods arrived badly broken and fithly several hundreds of damages ..as they do provide the wrapping services that it is included in the contract They hide to avoid providing responses."
4 years ago
KEVIN
"The process was a shambles from the start. They were the cheapest quote out there (not by much) but boy have lessons been learnt here. The individual who collected the items, refused to carry it down a flight of stairs where I lived. Had to basically threaten him that it was a door to door service and told him to decide what he wanted to do as I would ring t..." Read more
4 years ago
G
"STAY CLEAR My shipment was damaged beyond repair and for the past year, I have been trying to get them to pay for the damaged they caused. They are refusing to pay the documented value saying that it has devalued 40% but providing no rationale behind this. Using this company has been one of my biggest regrets. They are now failing to reply to any of my email..." Read more
4 years ago
Shahzad Alam
"We had an absolutely shocking experience with PSS removals. Although we paid about £10k for moving our furniture from Dubai, they made us pay additional costs while holding our goods hostage. Then their reassembly of our furniture were very shoddy. For example during assembly of beds and tables, to save time, they drilled fresh screw holes instead of scre..." Read more
4 years ago
M L
"We were given an estimate of 8 - 12 weeks. Door to door, it will take 5 - 6 months for our boxes to arrive in Auckland from London. They didn't tell us about any shipping delays until AFTER we paid and had our items picked up from London. The guys are friendly but communication was poor - lots of crossed wires and forms/documents that they didn't process co..." Read more
4 years ago
Hilary
"If I could give them zero stars I would!!! From the start it was a disaster - our removal manager was useless and zero communication skills - didn't even both to contact us regarding our packing date so we had to chase him the whole way through. Once our stuff arrived we noticed damage to our VW campervan - PSS could not be less interested and have claimed..." Read more
5 years ago
Daniel Lane
"They lost two of our push bikes, which never arrived between the UK and Canada. Have been contacting them for weeks and there has been no resolution as yet."
5 years ago
Anna Gorzkiewicz
"They've "forgotten" to put one of my items on the packing list and didn't even check their warehouse for it when I informed them! Lazy and unprofessional. I trusted the person doing the collection and inventory and didn't even comprehend that I need to check over 30 positions on the packing list before signing it. I checked the main things and stupidly signe..." Read more
5 years ago
Amber
"PSS partner with Jordan River East in the USA. PSS have no authority over their contractors, who agreed to pay us for damaging our floor & walls upon delivering our items. 8 months later, they said the cheque has been sent 3 times, and its never arrived. They keep saying they are sorting it, and no cheque arrives. They don't care that their contractors are l..." Read more
5 years ago
Jim
"AVOID AT ALL COSTS. Don’t waste your time with PSS, we have been waiting months for our container to arrive in the US and we expect to be waiting for months still to come. Stranded here without any of our possessions and just having to buy everything all over again. Completely over-promised and under-delivered. The timeline was way off, we will be waiting at..." Read more
5 years ago
Richard Connelly
"Initial service was fine but once PSS had our money and the shipment left the UK, it was rapidly downhill. There was zero communication or updates from PSS regarding transit of the cargo. We had to repeatedly chase them to get any sort of response and when we were lucky enough to get a reply, these were extremely vague and unhelpful. Final straw was then bei..." Read more
5 years ago
Rose As
"would not recommend. they have lots of hidden fees and are very sneaky about it. moved from uk to aus and not happy- paid over $400 for insurance and fees ( on top of their fee) . if you're looking for a cheap way to send your luggage home, my advice would be to avoid!!!"
5 years ago
Bernard Horsfield
"What an appalling company, I moved from the UK to the UAE. They packed my wardrobe as if it was going to a charity shop all hanging items were thrown into a normal box, all my suits are wrecked. Packing boxes were extremely poor and cheap consequently most arrived crushed. Only those I supplied and packed survived unscathed. How are these people still in bus..." Read more
5 years ago
Matt Edwards
"Beware price increases with this service. My initial quote for an international house move was competitively low, and I was told any increase over the estimate would be notified at point of loading. This didn't happen, I was sent an invoice for extra funds only when my shipment was in their warehouse. I also paid for their treatment of outdoor items, this..." Read more
5 years ago
Ismail Ben Mabrouk
"They are not professional at all. Worst customer service I ever seen. Bad experience shipping from Dubai to UK. I do not recommend anyone shipping with them. From PSS-321900"
5 years ago
James Macavoy
"We moved from the UK to New Zealand with these guys and having done similar moves over the years we were quite conversant with procedure. This company is awful. They changed the initial quote three times once they had our deposit ....sighting delays in ship arrival and added £400.00 for storage or demurrage. The price kept changing and going up. The initial..." Read more
5 years ago
rosemary turner
"Avoid this company. I had my complete home shipped to Australia. The packing was slapdash and shoddy, no care for belongings at all. Lots of damage and of course ins didn’t cover the total loss . Just avoid. I definitely do not recommend them and would use a different company as my daughter did who were perfect."
5 years ago
AB
"I moved to Australia and used them for my removal. They were all lovely and replied to emails, all very helpful until they got the payment. On the day of removal they made damage to my floor which my landlord didnt raise so I didnt end up making a fuss with PSS. My parents were also relocating so in the time, i referred my parents to them which was a MISTAKE..." Read more
5 years ago
Elizabeth Burns
"This was a terrible experience with a few exceptions. Basil was great. Well, that’s the only exception. I wanted to use a family business and not a large company but I’m so mad at myself for doing this. Save yourself a lot of upset and just use a big company. The movers were rough and used packing paper to wrap my furniture. I was told that it was a thick pa..." Read more
5 years ago
"PSS packed up our one bedroom flat in London, U.K in December 2020. The removal cost just over £2500. We also painstakingly compiled a valuation inventory of all of the items that were to be shipped, and paid over £300 for marine shipping insurance. On the moving date the movers were very friendly and polite, but also very quick. They completed the job in..." Read more
4 years ago