Endorsal 
Google Mrs B A Christmas
Annonymous
"Worst customer experience of my life. Our move manager had very little interaction with us during the entire process. No information was received pro-actively, incredibly difficult to get hold of the move manager. A LOT of hidden costs. Poor company. Do not use."
2 years ago
C&P Smetham
"PSS, I find much of your response to my review inaccurate and disingenuous. I have therefore decided to fully expand my opinions of the service I received by way of a Youtube video. For anyone considering an international move, I strongly suggest you find and watch the video before choosing your removalist. It will be entitled "PSS International Bad Experien..." Read more
2 years ago
Karen Fox
"So, PSS International Removals, the clown outfit who were paid thousands of pounds to ship our possessions from the UK to Australia. We have missing items including two rings at a value of £15,000 from our belongings, and many breakages; all of which insurers have declined to pay the claim for. We specifically had a crate built to protect a tv at extra cost,..." Read more
2 years ago
Marti
"Complete disappointment! Appalling service! Customer service and communication, once you've paid- unexistable. After the container was packed they presented me with extra charges of over £1000 and blamed the pandemic for it. Pandemic has been going on for over two years now. What a rubbish excuse! Rude staff when speaking on the phone. After a second offici..." Read more
2 years ago
Russell Edwards
"Absolutely appalling. No accountability, no customer service, rude staff and a complete inability to actually provide the service you pay them for. They made an error which resulted in only half of our house contents being shipped from the UK to Dubai. Then they didn't ship the second shipment as promised and now that they have it seems to be on its way to S..." Read more
2 years ago
Brandon F
"My family planned to relocate to USA in Oct 2021. We shopped around online, reviewed Trust Pilot and went with PSS. The Items got picked up, wrapped and taken away on 6th Oct'21, a few days before we flew out with a promise of an estimated worst case arrival date (x 3 months latest, but usually x 2). I arrived in USA end of Nov'21, contacted my guy at PSS..." Read more
2 years ago
Paul Harper
"PSS have had our possessions for 7 weeks, the costs have increased once already since the initial quote and despite a 5-9 week timeline, there is radio silence. Email after email are going unanswered. I will update as we progress."
2 years ago
Ruairi O'Shea
"PSS have had our possessions since the end of September as my partner and I moved from the U.K. to New Zealand. As of today - 6th January - our possessions have still not been shipped and today we have received a supplementary invoice asking for further payment as the price has gone up since PSS took hold of our possessions. Never experienced anything like..." Read more
2 years ago
Fannie Yip
"I need to complaint your company's of poor services for my shipment arrangements. I have paid in full for my shipment total approx. £6K and transit time +200 days (+half a year) but finally you need to booked total in 4 times deliver slot for arrangement.…. this is really ridiculous on this matter. Do not recommend this company"
2 years ago
Charles Ellis
"Initially all seemed well with PSS Internationals, they quoted a fair price although significantly underestimated the volume required (however it was by skype). However, the nightmare started post removal. First of all they clearly do not hedge or book the currency and freight when you actually confirm the booking as they then charged an extra £300 for cur..." Read more
2 years ago
Simon
"Moved from London to Sydney Australia, the removal crew packed the boxes half full which caused us significant extra charges, we did not know that they were only half full until the boxes arrived in Sydney. Would avoid this company at all costs."
2 years ago
Keegan Saville
"We used PSS to ship boxes from London, UK to New Zealand. The quotation states that standard custom charges are included in the price. The quote also states that there may be additional charges incurred but gave me the impression that these charges were only in the case of something going wrong (eg. the boxes requiring a further search or items needing to be..." Read more
2 years ago
Paul McVean
"Slow process moving goods from the port in london to Scotland. The current estimate is nearly a month. Probably best avoided unless you live in London. We have just had a baby and all other parties moved heaven and earth to ensure we were in our house well before the birth, but instead we are in temp accommodation as our contents is with PSS. Edit - we h..." Read more
2 years ago
Katarzyna Dys
"Worst experience I ever had in my life. The poorest possible customer service, in fact, no customer service if you have a problem at all. I moved to Australia. Parcels went missing. They have been simply voided on inventory without letting us know. The boxes contained the same type of content and clearly were targeted by someone, whether this was the packing..." Read more
3 years ago
Mike
"We arranged for an international move with PSS in January 2021, contents of the whole home with a few curated pieces of expensive furniture to be "antique wrapped" and shipped. The movers arrived several hours late although they had kept us updated of the delay, not a big problem. First issue, they forgot the "fragile" tape so they wrote with markers on the..." Read more
3 years ago
Tasmin Taylor
"Poor service, communication was delayed, messy and through multiple employees which meant paperwork was filled in by us and missing by them. Months of back and forth about sending packages to Australia, without us relocating. 6 months since they retrieved our packages and still they have not been delivered because PSS did not fill in the correct paperwork fo..." Read more
3 years ago
Samantha Baiocchi
"I would give them 0 stars if I could. They don’t know what they are doing! Stay away from this company! We moved from Glasgow (UK) to Bergen (Norway). PSS removals and Simpsons International agreed to pick up our effects on the 13th of August 2021. Several emails and calls later we discovered that our load had been sitting in a depot in Edinburgh for 6 six..." Read more
3 years ago
Julia
"Very inexperienced Staff team I had a terrible experience with PSS removals when trying to move my things. It is clear the team do not know what they are doing."
3 years ago
Paul Bondsfield
"The upfront experience from PSS is excellent. Their rep comes out and talks a very good talk. He measures and calculates room by room and gives an estimate of how much space you'll need to ship your household overseas. A quote comes through, which is competitive and professionally presented... Then, it all turns ugly. Apparently your "quote" is just an esti..." Read more
3 years ago
Richard Hobbis
"These guys are awful. They packed up our household for a move from Surrey, UK to New Zealand and loaded it into a container on-site. Their idea of packaging is appalling! They have absolutely no idea of how to package paintings or furniture for moving across town let alone around the world. Paintings had packing tape stuck directly to the edges of the frames..." Read more
3 years ago
Joy
"If I could give this company no stars I would. When booking with PSS I was given a timeframe of 8-12weeks to get all our packages to NZ, knowing full well it would take a bit longer with covid congestion’s etc. The staff and my move manager were in contact with me up until the point that our packages where picked up. It’s been 8 weeks and I still haven’t rec..." Read more
3 years ago
Brian Duffy
"This is horrendous got a email yesterday to pay full amount 5000 pounds 7 days prior move to Spain . I paid deposit of £350 on the 25/08/21 . I phoned today and told them that was impossible as house monies not received till the 13/09/21 I shall have to cancel .They told me that they are keeping our deposit as it monies was received on the 24/08/21 WOW what..." Read more
3 years ago
Sinead Macklin
"Very good service provided in UK when we had survey and items picked up and brought to storage. Very efficient initial small delivery to our temporary accommodation in Ireland. Unfortunately very poor service experience since. We had to wait over two months for delivery of rest of our items despite giving plenty of notice on move to our new house. We had to..." Read more
3 years ago
Ben R.
"PSS are quick to quote and take payment but that’s where the efficiency ends! You will be assigned an account manager who never gets in touch and is ‘just about to call you’ whenever you chase them up! We have now been waiting an extra TWO months for our shipment and PSS have now stopped answering emails. I have asked for compensation (which I feel I dese..." Read more
3 years ago
"Removal UK to NZ, cannot recommend this company, inadequate duty of care regarding packaging of household effects on packing UK and delivery NZ. Beware that when you insure your shipment that EVERY single items is listed and costed individually, not a good experience very difficult to communicate with."
2 years ago