Endorsal 
Google Karen
Nathan
"Don’t bother! Honestly the people that me and my partner have been communicating with are useless! Absolute waste of time. I had boxes collected on the 10th of September, 18 days later there sat in storage waiting to be assigned to a container! We were told we can use heavy duty tote boxes so we bought some and then 2 days before collection, told we had..." Read more
2 years ago
jamesatmacs
"This was the worst experience I have ever had with a removalist. I don't even know where to start. Firstly they delayed the collection of our pickup knowing we were leaving the country the next day. Then we had to organise for our son in law to come the following week and they simply did not arrive. We had to chase them down. No phone call, no message -..." Read more
2 years ago
Boris
"I had a terrible experience. I've had difficulties in the past finding a good moving company but this one was the worst. Their surveyor was wrong by more than 400CF!!! The day before the container shows up, the mover tells me things won't fit, (I felt blackmailed having to pay extra (either with larger container or later with a shared container shipping)) 2..." Read more
2 years ago
Unknow
"I had really bad experience from PSS. First of all quote vs invoice price variance was high, additional charges at destination wasn’t highlighted, I had to chase several times to know my shipment status, packaging materials used( I literally saw the wrap come off while loading the item) . Fingers crossed still waiting for the shipment to arrive safely."
2 years ago
Mark Hunter
"Just used this company for our move to Australia!! All I can say is stay very well clear , awful totally underestimated our move and now ended up with an additional cost of £4500 on top of the 6.5k we have all ready paid out , the surveyor got this completely wrong from day one , yet I’m being charged thousands more , use another company if possible"
2 years ago
Chris Hawkins
"Well it all seemed to be going well got a quote .. paid picked up my stuff as agreed.. Packing materials nothing special hopefully my items don't get damaged. Biggest issue is the hidden fees from the actual quoted price . Well i paid those now 2 weeks later another invoice for foreign currency rate . Like why should that be my issue and I chec..." Read more
2 years ago
andreas dittrich
"We moved from the UK to Germany and trusted PSS our complete household. First of all was it way more expensive than other, similar companies. We thought 'well, we pay for quality' - we've never been so wrong!! First of all was the process of people coming to our house packing our things a bit odd. Than there were the three youngsters, who were from an outso..." Read more
2 years ago
Melanie
"I desperately wish I had read all the way down to the bottom of this before I booked PSS to deliver a partial load to the Netherlands. I looked at some reviews and spoke to a few very persuasive and plausible sounding people at PSS. The price got significantly bumped up from an initial quote, but this was before and after Brexit, so I felt it was my own faul..." Read more
2 years ago
Merryn Fergusson
"I have had a very poor experience and seem to be in limbo. My package (no 343674) is now in New York, and has been for four months without my being informed that an invoice needed paying. I was consistently told that there was congestion in NY. We are now faced with monthly invoices for $100 in a cycle that we cannot see will stop. Only your company can see..." Read more
2 years ago
Daizie Myers
"I would refrain from using this company for shipping your items to Australia. Items came damaged but insurance company refused to pay for it. We now have to ship the item back to the UK to be fixed. A lot of fees on the other end they didn't disclose and the company that received our items were unprofessional and just terrible. Our items arrived in October 2..." Read more
2 years ago
adam belchamber
"Very disappointed with this company. I used them to move UK to NZ. Very poor packing and a lot of damage to goods in transit. I'd recommend insurance to maximum value as you'll likely need it."
2 years ago
louisa
"Loads of extra costs added when your goods are taken away and delays Kept me and my partner in a stressed situation and they added few thousands to the bill and your goods are ransom till they get it and very shady cost too. After we paid up we found out others who came to the same city within a similar time scale paid nothing extra ,all from UK like us..." Read more
2 years ago
Rachel Sturley
"I needed to send some excess baggage to my son in New Zealand. Communication was extremely poor from the courier pick up onwards with PSS not speaking directly with the local courier. Emails have been inaccurate and misleading. There have been extra costs all along the way, the tracking information initially provided did not work, even the payment facility o..." Read more
2 years ago
Lynn Bale
"My mum passed away last year in the Uk with COVID, my sister asked if I’d like anything, mum had exquisite ornaments, so I chose some. Was told by pss to send by ship as they would be the safest form of transport. Well! When they arrived I could not believe the mess. They sent me two snabby cartons with ornaments wrapped in butchers paper, you would not be..." Read more
2 years ago
James Summers
"Absolutely disgusting!!! These people have so little consideration for your belongings. They charged twice as much as they quoted , but only after taking possession of our items and then held them to ransom until we paid for services never quoted! They refused to pay for a legitimate claim of water damage (QLD floods) we payed £1000 for the insurance and pro..." Read more
2 years ago
Anja Capuzzimati
"If I could give less I would. The amount of damage I incurred is massive. Steer clear of them."
2 years ago
Simon
"Terrible service. After sending our shipment from the UK to Australia, we were charged 5 additional separate charges totalling over £1000. Why we were being charged wasn't clear and only after challenging them multiple times we were told that there was overspill into another container despite multiple assurances that our shipment would go in one container...." Read more
3 years ago
Andrew Barnes
"Dreadful customer service Not joined up between the assessor and the quoting department. Not creative in terms of shipping options. Choose them if all else fails"
3 years ago
Elizabeth Davies
"Despite all the claims on the company website about being professional, efficient and taking the worry out of international relocation, my experience of dealing with PSS has been precisely the opposite. My daughter has moved to Montreal on a company secondment and, based on the assurances on PSS' website about their second to none customer service, chose to..." Read more
3 years ago
Sanaka
"I contacted PSS because a friend recommended them for my move from London to Florida. PSS gave me a 'Door to door quote' for my shipment. They collected my boxes in November and told me that they would be delivered to Florida sometime in January. In their quote they specifically requested that I keep my boxes under 30 kg each otherwise I would incur an ove..." Read more
3 years ago
Scott
"Fascinating to read that so many others endured a similar experience to us! We recently moved from the UK to the UAE. As others have said, initial contact was impressive and the men who packed and loaded our belongings were excellent - no complaints. Sent our belongings 6 weeks ahead of our arrival and were assured it would arrive when we did etc etc. From t..." Read more
3 years ago
Lynn Rhodes-Harrison
"Awful company, awful people. Promised a six week delivery to NZ in time for Christmas. No one bothered to update me, met with total indifference, and the completely battered parcels took over six months to get there. Use any other company!"
3 years ago
kona k
"Appalled by your services. The pick up was smooth I thought I am dealing with professionals. Then after I relocated I asked if everything was Ok and if I can have an ETA. No reply. All emails were ignored. After 6 weeks I get a reply new saying increase in shipping cost have to pay extra. Ok fine, I'll pay extra but where are my things have they been shipped..." Read more
3 years ago
CJ
"!!! DO NOT USE THIS COMPANY !!! We used PSS to move the contents of our home in the UK to NZ. They started out with a friendly estimate which was very competitive. We agreed to use PSS as our removal company and paid a deposit and then it all went very quiet. The paperwork was sent through at the last minute and even then, 2 forms were missing. Our move..." Read more
3 years ago
"The company do not manage your move overseas , your shipment is left on the dock, they don’t know whether it has left port until you undertake to track it yourself, they say it is beyond their control but they just don’t stay on top of things. Then they charge huge amounts for storage which amounts to another 20% on top of the removal bill. Don’t use this fi..." Read more
2 years ago