Endorsal 
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Tanya
"Unorganised and unhelpful company! Do not use! I used this company to ship two boxes from London to Melbourne. They provide door to door service at a reasonable price, which seemed as though it would be an easy process however as soon as the money had been paid the customer service turned horrible with me waiting weeks for simple answers. They quoted 2 mo..." Read more
6 years ago
Lucy Belchamber
"We moved household items and mechanics tools from UK to NZ. The boxes were not up to the job of the tools even though we were assured they would be. We took out the shipping insurance for the entire move which, as it turns out, was pointless. They have lost 2 boxes and damaged a very expensive item. When we claimed on the insurance we were told that the boxe..." Read more
6 years ago
Richard Hobbis
"These guys are awful. They packed up our household for a move from UK to New Zealand and loaded it into a container on-site. Their idea of packaging is appalling! They have absolutely no idea of how to package paintings or furniture for moving across town let alone around the world. Paintings had packing tape stuck directly to the edges of the frames, with a..." Read more
6 years ago
Rob Sartorius-jones
"Not a very good experience with this company after initial problems we were given a refund for excess packing and late delivery of my motor cycle after a total of 8 weeks my motor cycle arrived but was badly damaged and cost me 150 euros to fix and was expected to claim on my bike insurance I spoke to the company at point of delivery Sent pictures of the da..." Read more
6 years ago
Red Snapper
"- Too many claims for additional payments from PSS - Difficult attitude from the packing team, poor quality wrapping and extremely rushed packing - fragile things wrapped in paper, rather than card (which is the standard approach), no special wrapping for fragiles as promised by PSS - All teams are disorganised - packing team not given our address, container..." Read more
6 years ago
sriram
"I had sent a parcel to India via PSS. A. They had initially said they will charge only GBP 3 per extra KG, but after that they charged extra. B. They ship via DHL, and they expect the customer to talk and discuss with DHL on the extra charges that they levy on the customer. When you call to ask them to discuss with DHL. I would have shipped directly wit..." Read more
6 years ago
Jane
"Would never use this company if I knew what I know now."
6 years ago
Peter
"Quoted for 3/4 of a container to ship my goods to Australia but once packed it turns out we need an extra half a container. With 2 days to go to leave the country we had no other option but to accept the additional charges. PSS completely underquoted us and we were forced to pay additionally under duress for the other half a container required."
6 years ago
Hyeon Chu Wright
"Good sales man, professional guys who came into house for packing. However worst move manager and lack of confidence and skills to collect consolidated cargoes to Hong Kong. PSS keeping my shipments 5 weeks at U.K. so far, who know when it will be turn up.Will give advise not to use PSS for international removal if you move to Asia country. To my friends, my..." Read more
6 years ago
Munique Mazzei
"It all started on 26th of July. I was happy and excited, getting ready to move to a new country and a new job. A start-over full of good things waiting to happen. And, so far, the dream has been a nightmare. After more than a month searching for a good international removal company, I picked PSS International Removals. Their website stated they were the best..." Read more
6 years ago
Den
"Our experience with PSS was not good they just do not care about YOU, for all their hyperbole and the no doubt sincerity of their reps they did not deliver a satisfactory experience for us. Of all our international moves we experienced the most loss and least consideration from PSS. One real problem is that they do not use bubble wrap and wrap everything l..." Read more
6 years ago
L Vivio
"I never received an item (an expensive cello in an expensive hard case which I had to pay extra to have shipped) as part of my delivery and close to three weeks after the delivery of the rest of my stuff I still have zero information on my cello's location or when I am expected to receive it (if of course it hasn't been stolen or destroyed in the process)...." Read more
6 years ago
Tejas Yarashi
"Received very poor service from pss. I had chosen air freight door to door from uk to australia with an estimated delivery time of 7-10 days door to door. My parcels still have not arrived despite being 18 days and will hopefully be delivered after the weekend i.e. 21 days post collection. I was later informed that the delay was caused due to customs in aust..." Read more
6 years ago
lisa keen
"Used the company previously to emigrate to NZ in 2006 with no damages, returned to UK, then emigrated back to NZ march 2019 I used PSS again, big mistake, numerous damages over 40 items, they do not use bubble wrap anymore hence my damages that are unrepairable. Extremely disappointing service now."
6 years ago
Marian Duggan
"What an absolute mess! My container was sent to Morocco before all the necessary documentation being in place, on my part and without The Moroccan side giving their authority to send it. The company in Morocco would never have authorised it to be sent before receiving the correct documents. So now, after bad, misleading or unclear information and an escalati..." Read more
6 years ago
Erik Wilgenhof Plante
"At the risk of something happening to our things that are currently in transit, I’m already writing a review. PSS removals seem initially a very friendly and reasonably priced company. We’re moving to Luxembourg and are living in a furnished house so there is not a lot of furniture to move. After getting several quotes, we decided to go with them because the..." Read more
6 years ago
jeves
"PLEASE READ BEFORE USING PSSINTERNATIONAL as I clearly did not do enough research. I have only just seen other reviews that are almost exactly the same as my experience. I am leaving an honest review of my experience with PSS and mainly their attached insurance company (Removal Claims Service is a trading name of Basil E. Fry & Co. Limited). While PSS initia..." Read more
6 years ago
Jonathan Crooks (DocRickDagless)
"We shipped a full container with PSS. They seem to be a good company when goods turn up without fault, but the minute goods are damaged through negligence they are anything but. Whilst the insurance was accepted for damage to our goods through negligence, the amount was so low it only just exceeded the excess even though the goods were totally written off...." Read more
6 years ago
Susana
"Company did not deliver what was discussed over the phone although I insisted on the details"
7 years ago
stephen wallace
"Never ever use this removal company. Moved a house furniture/goods from UK to Australia. Removal process shoddy and unprofessional. They extorted money out of us for services that weren’t required - I.e an additional van to Shuffle boxes from house to a 20ft container which happily would have fitted outside of the property (having previously done this..." Read more
7 years ago
StreetMate
"Get what you pay for... Customer service level is non existent!! Chased them all the way for details regarding shipping and never once an apology for lack of contact, mucking me about and messing up... They're cheap(er) for a reason not sure how they have been in business quite as long as they state!"
7 years ago
Hilary Skinkys
"We had a limited amount of our possessions shipped from U.K. to Lanzarote which cost approx £3500 with insurance.. When it all arrived the level of damage was breathtaking, then there was the wrangle with insurers. I had to take so many photos and write lots of emails, and that’s on top of having our precious things ruined. Some things didn’t turn up at all;..." Read more
7 years ago
Mark Hill
"Initial visit and assessment was positive but it went down hill from there. The PSS movers damaged a wooden floor in my property by dragging a wardrobe and then suggested my disabled mother and partner, who was on crutches at the time, had part caused the damage by trying to move the wardrobe themselves! On arrival we were charged a quarantine inspection fe..." Read more
7 years ago
hubertjones10
"PSS refused to insure a bottle of whisky I packed to send from the UK to New Zealand and when I opened my consignment in New Zealand i discovered that someone in their company had deliberately opened and consumed the whisky which was a wedding present. Despite repeated attempts to find out what happened to my cargo I have yet to receive a response. I would n..." Read more
7 years ago
"UK to Saudi. The packing was so bad that I got fined for bad stowage. Even though I paid for their super experienced packers, it was so bad they filmed the opening of the container. Then there are the exclusions and the secret exclusions and then ones they should be paying and refuse to. If you do not pay, you do not get your goods. The hidden costs, the vag..." Read more
5 years ago