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Samantha Baiocchi
"I would give them 0 stars if I could. They don’t know what they are doing! Stay away from this company! We moved from Glasgow (UK) to Bergen (Norway). PSS removals and Simpsons International agreed to pick up our effects on the 13th of August 2021. Several emails and calls later we discovered that our load had been sitting in a depot in Edinburgh for 6 six..." Read more
3 years ago
Julia
"Very inexperienced Staff team I had a terrible experience with PSS removals when trying to move my things. It is clear the team do not know what they are doing."
3 years ago
Paul Bondsfield
"The upfront experience from PSS is excellent. Their rep comes out and talks a very good talk. He measures and calculates room by room and gives an estimate of how much space you'll need to ship your household overseas. A quote comes through, which is competitive and professionally presented... Then, it all turns ugly. Apparently your "quote" is just an esti..." Read more
3 years ago
Richard Hobbis
"These guys are awful. They packed up our household for a move from Surrey, UK to New Zealand and loaded it into a container on-site. Their idea of packaging is appalling! They have absolutely no idea of how to package paintings or furniture for moving across town let alone around the world. Paintings had packing tape stuck directly to the edges of the frames..." Read more
3 years ago
Joy
"If I could give this company no stars I would. When booking with PSS I was given a timeframe of 8-12weeks to get all our packages to NZ, knowing full well it would take a bit longer with covid congestion’s etc. The staff and my move manager were in contact with me up until the point that our packages where picked up. It’s been 8 weeks and I still haven’t rec..." Read more
3 years ago
Brian Duffy
"This is horrendous got a email yesterday to pay full amount 5000 pounds 7 days prior move to Spain . I paid deposit of £350 on the 25/08/21 . I phoned today and told them that was impossible as house monies not received till the 13/09/21 I shall have to cancel .They told me that they are keeping our deposit as it monies was received on the 24/08/21 WOW what..." Read more
3 years ago
Sinead Macklin
"Very good service provided in UK when we had survey and items picked up and brought to storage. Very efficient initial small delivery to our temporary accommodation in Ireland. Unfortunately very poor service experience since. We had to wait over two months for delivery of rest of our items despite giving plenty of notice on move to our new house. We had to..." Read more
3 years ago
Ben R.
"PSS are quick to quote and take payment but that’s where the efficiency ends! You will be assigned an account manager who never gets in touch and is ‘just about to call you’ whenever you chase them up! We have now been waiting an extra TWO months for our shipment and PSS have now stopped answering emails. I have asked for compensation (which I feel I dese..." Read more
3 years ago
agata kudla
"We used this company to move our household belongings abroad. There was quite a lot of stuff including mainly furniture, electrics, tech, etc. Gentlemen who prepared that offer for us was ok enough for us to choose this offer. All the problems started when our 'move manager' Keith L. took over. The lack of knowledge was shocking, but I know that there are pl..." Read more
3 years ago
Kristy Elovaris
"PSS packed up our one bedroom flat in London, U.K in December 2020. The removal cost just over £2500. We also painstakingly compiled a valuation inventory of all of the items that were to be shipped, and paid over £300 for marine shipping insurance. On the moving date the movers were very friendly and polite, but also very quick. They completed the job in..." Read more
3 years ago
Mr Symes
"After 4 months finally received my goods from the UK to Australia. Mattress covered in what looks like oil. The mattress was loaded onto their uk truck unbagged, imagine damage caused because of this. 2. Also despite emphasising the need to carefully wrap my oil paintings, they were not separated with a stiff cardboard and the rear stretcher centre frame h..." Read more
3 years ago
A D
"Do not trust them!!! First they give you a quote ( only slightly lower than others, not to raise suspicions) then they will do a zoom/video assessment. They will grossly underestimate the volume to charge you later much much more, then they will add extras like freight and currency adjustment ( whatever that is, but it will cost you extra £200) and at the en..." Read more
3 years ago
YT Juice WRLD
"We used PSS to ship our stuff to Saudi Arabia. The comms, packing, and storage services in London were very good, but when we arrived to Saudi Arabia we had to pay a huge amount of money to get our stuff, which was not included in our door to door contract. PSS were not helpful at all and they claim not to know the fees at the destination country. Very unpro..." Read more
3 years ago
Tihomir
"Awful company… terrible service and always finding excuses to add additional cost to the provided quote. Totally unprofessional and waste of time. In this market full with competition one would expect that they will try to be more professional but instead they push clients and business away. If you are happy with unprofessional behaviour and your bill to inc..." Read more
3 years ago
Bash Uppal
"Arranged shipment to New Zealand including payment over £100 for a stone dining table top to be crated. Crate was not ready when PSS removal company came so they took with them to crate at their own premises. Stone top which was undamaged arrived at our sons house in NZ with a big chunk of stone missing from the top and some cracks and scrapes. The piece..." Read more
4 years ago
Maritza Perilla-gibney
"DO NOT USE THIS COMPANY AT ALL ....WATCH OUT My Goods arrived badly broken and fithly several hundreds of damages ..as they do provide the wrapping services that it is included in the contract They hide to avoid providing responses."
4 years ago
KEVIN
"The process was a shambles from the start. They were the cheapest quote out there (not by much) but boy have lessons been learnt here. The individual who collected the items, refused to carry it down a flight of stairs where I lived. Had to basically threaten him that it was a door to door service and told him to decide what he wanted to do as I would ring t..." Read more
4 years ago
G
"STAY CLEAR My shipment was damaged beyond repair and for the past year, I have been trying to get them to pay for the damaged they caused. They are refusing to pay the documented value saying that it has devalued 40% but providing no rationale behind this. Using this company has been one of my biggest regrets. They are now failing to reply to any of my email..." Read more
4 years ago
Shahzad Alam
"We had an absolutely shocking experience with PSS removals. Although we paid about £10k for moving our furniture from Dubai, they made us pay additional costs while holding our goods hostage. Then their reassembly of our furniture were very shoddy. For example during assembly of beds and tables, to save time, they drilled fresh screw holes instead of scre..." Read more
4 years ago
M L
"We were given an estimate of 8 - 12 weeks. Door to door, it will take 5 - 6 months for our boxes to arrive in Auckland from London. They didn't tell us about any shipping delays until AFTER we paid and had our items picked up from London. The guys are friendly but communication was poor - lots of crossed wires and forms/documents that they didn't process co..." Read more
4 years ago
Hilary
"If I could give them zero stars I would!!! From the start it was a disaster - our removal manager was useless and zero communication skills - didn't even both to contact us regarding our packing date so we had to chase him the whole way through. Once our stuff arrived we noticed damage to our VW campervan - PSS could not be less interested and have claimed..." Read more
4 years ago
Daniel Lane
"They lost two of our push bikes, which never arrived between the UK and Canada. Have been contacting them for weeks and there has been no resolution as yet."
4 years ago
Anna Gorzkiewicz
"They've "forgotten" to put one of my items on the packing list and didn't even check their warehouse for it when I informed them! Lazy and unprofessional. I trusted the person doing the collection and inventory and didn't even comprehend that I need to check over 30 positions on the packing list before signing it. I checked the main things and stupidly signe..." Read more
4 years ago
Amber
"PSS partner with Jordan River East in the USA. PSS have no authority over their contractors, who agreed to pay us for damaging our floor & walls upon delivering our items. 8 months later, they said the cheque has been sent 3 times, and its never arrived. They keep saying they are sorting it, and no cheque arrives. They don't care that their contractors are l..." Read more
4 years ago
"Poor service, communication was delayed, messy and through multiple employees which meant paperwork was filled in by us and missing by them. Months of back and forth about sending packages to Australia, without us relocating. 6 months since they retrieved our packages and still they have not been delivered because PSS did not fill in the correct paperwork fo..." Read more
3 years ago