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Daizie Myers
"I would refrain from using this company for shipping your items to Australia. Items came damaged but insurance company refused to pay for it. We now have to ship the item back to the UK to be fixed. A lot of fees on the other end they didn't disclose and the company that received our items were unprofessional and just terrible. Our items arrived in October 2..." Read more
2 years ago
adam belchamber
"Very disappointed with this company. I used them to move UK to NZ. Very poor packing and a lot of damage to goods in transit. I'd recommend insurance to maximum value as you'll likely need it."
2 years ago
louisa
"Loads of extra costs added when your goods are taken away and delays Kept me and my partner in a stressed situation and they added few thousands to the bill and your goods are ransom till they get it and very shady cost too. After we paid up we found out others who came to the same city within a similar time scale paid nothing extra ,all from UK like us..." Read more
2 years ago
Rachel Sturley
"I needed to send some excess baggage to my son in New Zealand. Communication was extremely poor from the courier pick up onwards with PSS not speaking directly with the local courier. Emails have been inaccurate and misleading. There have been extra costs all along the way, the tracking information initially provided did not work, even the payment facility o..." Read more
2 years ago
Lynn Bale
"My mum passed away last year in the Uk with COVID, my sister asked if I’d like anything, mum had exquisite ornaments, so I chose some. Was told by pss to send by ship as they would be the safest form of transport. Well! When they arrived I could not believe the mess. They sent me two snabby cartons with ornaments wrapped in butchers paper, you would not be..." Read more
2 years ago
James Summers
"Absolutely disgusting!!! These people have so little consideration for your belongings. They charged twice as much as they quoted , but only after taking possession of our items and then held them to ransom until we paid for services never quoted! They refused to pay for a legitimate claim of water damage (QLD floods) we payed £1000 for the insurance and pro..." Read more
2 years ago
Anja Capuzzimati
"If I could give less I would. The amount of damage I incurred is massive. Steer clear of them."
2 years ago
Simon
"Terrible service. After sending our shipment from the UK to Australia, we were charged 5 additional separate charges totalling over £1000. Why we were being charged wasn't clear and only after challenging them multiple times we were told that there was overspill into another container despite multiple assurances that our shipment would go in one container...." Read more
2 years ago
Andrew Barnes
"Dreadful customer service Not joined up between the assessor and the quoting department. Not creative in terms of shipping options. Choose them if all else fails"
2 years ago
Elizabeth Davies
"Despite all the claims on the company website about being professional, efficient and taking the worry out of international relocation, my experience of dealing with PSS has been precisely the opposite. My daughter has moved to Montreal on a company secondment and, based on the assurances on PSS' website about their second to none customer service, chose to..." Read more
2 years ago
Sanaka
"I contacted PSS because a friend recommended them for my move from London to Florida. PSS gave me a 'Door to door quote' for my shipment. They collected my boxes in November and told me that they would be delivered to Florida sometime in January. In their quote they specifically requested that I keep my boxes under 30 kg each otherwise I would incur an ove..." Read more
2 years ago
Scott
"Fascinating to read that so many others endured a similar experience to us! We recently moved from the UK to the UAE. As others have said, initial contact was impressive and the men who packed and loaded our belongings were excellent - no complaints. Sent our belongings 6 weeks ahead of our arrival and were assured it would arrive when we did etc etc. From t..." Read more
2 years ago
Lynn Rhodes-Harrison
"Awful company, awful people. Promised a six week delivery to NZ in time for Christmas. No one bothered to update me, met with total indifference, and the completely battered parcels took over six months to get there. Use any other company!"
2 years ago
kona k
"Appalled by your services. The pick up was smooth I thought I am dealing with professionals. Then after I relocated I asked if everything was Ok and if I can have an ETA. No reply. All emails were ignored. After 6 weeks I get a reply new saying increase in shipping cost have to pay extra. Ok fine, I'll pay extra but where are my things have they been shipped..." Read more
2 years ago
CJ
"!!! DO NOT USE THIS COMPANY !!! We used PSS to move the contents of our home in the UK to NZ. They started out with a friendly estimate which was very competitive. We agreed to use PSS as our removal company and paid a deposit and then it all went very quiet. The paperwork was sent through at the last minute and even then, 2 forms were missing. Our move..." Read more
2 years ago
Mr Ashraaf Alexander
"Save yourself the trouble and book elsewhere where fees are transparent. The service itself has been good and will be fine if you don’t mind paying an extra £1500 - £2000 for what they claim to be increases beyond their control. I received a quote in February 2022 and they were the best priced. I was aware that fees might increase and received 2 revisions to..." Read more
2 years ago
Anisa
"As a moving company, I expect reliability and timeliness. Neither were achieved. The moving boxes were meant to arrive by 12pm (as per the text I received). They arrived an hour late by which time I was unable to recieve due to having been on a night shift and consequently staying up till 12 in anticipation of receiving the boxes. Was rung and rudely spoken..." Read more
2 years ago
Laura
"Honestly its been terrible. Customer service doesnt seem to exist. I have reached out on several occasions about me moving and absolutely nobody gets back to you. And if they do get back to you, you never hear from them again. When moving your important possessions halfway across the world youre going to have questions and uncertainties and nobody has helped..." Read more
2 years ago
Fabre
"I agree with the other reviewer on this page who wrote a review just 2 days before mine. There's nothing more frustrating that wanting to put money in a company's pocket who manages to go out of their way to sabotage the deal. I was in over 2 week's back and forth through email over simple questions regarding paperwork and customs. Anyone would think I was..." Read more
2 years ago
Robin
"I have rarely reviewed a company I have dealt with, but the experience with PSS was so appalling I have to tell potential movers about it. I just hope that no-one else goes through an experience like ours, or rewards a company like PSS with their business ever again. My experience is unfortunately not unusual. At my time of writing around 20% of reviews..." Read more
2 years ago
sara scott
"The courier never turned up to pick up our suitcases - no phonecalls - no communication - we will ensure that all our friends and family know of this and to never use you"
2 years ago
Tiziana Bando
"They will show to you professional and customer orientated at the beginning to get the job but once it's started then your shipping nightmare will start too. Lack of communication. Most of the time I had to poll them and ask for updates and had bad news, your goods will be shipped next month, next time still the same, and so on. After 4 months my goods are s..." Read more
2 years ago
Dawn Zentner
"Moving internationally is a challenge under the best circumstances and if you're looking for a company to ease the process, to assure your worldly goods are taken care of, to provide good support, keep looking. My boxes were picked up by a 3rd party courier who had no idea what he was picking up and could not provide me with any proof he picked them up. Fr..." Read more
2 years ago
IGB
"Sheffield to Madrid. When we first booked it, it all looked very good. Great communication, great service. We were told it could all take a month since the furniture was collected to be delivered, due to border controls and paper clearance. Once they picked up the furniture, the experience was completely opposite. Our furniture was picked up middle of August..." Read more
2 years ago
"I have had a very poor experience and seem to be in limbo. My package (no 343674) is now in New York, and has been for four months without my being informed that an invoice needed paying. I was consistently told that there was congestion in NY. We are now faced with monthly invoices for $100 in a cycle that we cannot see will stop. Only your company can see..." Read more
2 years ago