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Ian Davies
LM
"This was not a good experience. We used PSS to move multiple boxes containing personal items to Italy. According to the representatives I spoke to, the boxes should have only taken a few days to arrive, but two weeks later, we were still waiting. When we chased PSS, we found out that, unknown to us, the boxes were still kept in PSS storage because they “were..." Read more
2 years ago
Gavin Davies
"Awful experience. Used PSS for our move from Manchester to Melbourne received quote which was very reasonable, but then like other people on here have mentioned when you actually book you get all the extras added on, admittedly some optional . Then just before the actual date of the move we get hit with another charge, they can't get container to our house..." Read more
2 years ago
Kirsten Arnold
"Absolute worst company to deal with. Serious lack of communication skills, nightmare to get a decent answer from anyone. And because they couldn't accommodate us they cancelled our booking without giving us options. Save your money and your time."
2 years ago
Jan Bell;
"PSS INTERNATIONAL – BEWARE OF THIS COMPANY !!! We strongly advise that if anyone is considering using this company for packing, storage and shipping abroad, think again !!! Apologies for such a lengthy review but we feel prospective clients should be made aware of the type of company PSS INTERNATIONAL are and more importantly the type of after sales servic..." Read more
2 years ago
Tom J
"We travelled to Australia for a year, a family with 2 small children. We chose PSS Removals to ship our boxes of possessions by sea freight, and timed the removal based on their estimate of 8-12 weeks on the website. I received an email 9 weeks after pick-up which indicated that the shipping had not yet left the UK. When I queried this, the response was to s..." Read more
2 years ago
Patricia Horton
"I wish I'd taken time to read these reviews before I asked PSS to transport my belongings to Los Angeles. Firstly, the tea cartons I was sent were quite flimsy considering the 25kg weight they were supposed to carry. They were also unmarked so I had to get the information printed off with the PSS logo and my shipment details, I bought A4 self adhesive plasti..." Read more
2 years ago
Himanshu Gupta
"Its been more than 45 days our stuff has been waiting to be shipped. Leave alone any tracking or pro-active updates from PSS, even our emails are not responded to. What is the point of assigning a relationship manager when the person is either not available or doesn't pay attention to the customer? July 19 Helen confirmed the receipt of the shipment docum..." Read more
2 years ago
Chamal Gunathilaka
"I used company to ship to New Zealand. Took over 6 months and badly damaged boxes received. some missing items. They put me for a claim service which is useless and offered £16.50.. Don't use them... Shame I can't upload photos for everyone to see.. PS I didn't accepted the reimbursement as my loss was much higher and I don't agree that i should pay fee for..." Read more
2 years ago
Dave Ried
"We paid over £6000 to shop out belongings to Australia. The date we were told they would arrive in the country was a lie, we waited weeks more. Then had to pay EXTRA fees for some bio check at customs we weren't told about. We paid £600 insurance. Out brand new mattress was filthy despite being wrapped when it left our uk home. Our spare pushchair cover and..." Read more
2 years ago
Unhappy Customer
"Would give less if I could, Lost box during shipping with all of our precious personal possessions and once we followed up, no action was done except lies on email. Once we made a compliant through here, we were instructed to contact Anne Foreman at Customer Service who sent two emails to look in to it and now has stopped responding. A lot of lies and false..." Read more
2 years ago
G Steele
"I chose PSS International Removals due to the seemingly amazing reviews online however it is a shame that I can only justify 1 star. I have recently moved to Canada from the Uk and required shipping across some personal items. At the start of the process all was going great, they helped me with custom forms and answered emails timely despite the time differ..." Read more
2 years ago
Emma Jeffrey
"I would have given zero stars if that was an option. Collected my items prematurely, then charged storage costs, lost 6 of our bags, shipped 3 incorrectly, now is refusing to release the rest of out stuff until we pay for the bags we didn't want shipped in the first place. Haven't had a response in weeks. Absolutely atrocious customer service when I have..." Read more
3 years ago
Phil
"After writing a previous review about the shocking service, we were advised to contact customer service and Anne Forman who would look in to it. She wrote two email and we have not heard back in a month. No resolution. Absolutely disgusting to pretend to help"
3 years ago
gar spaceman
"Terrible packing, with mislabelled boxes. they lost over 100 vinyl records of mine and part of a bed. Totally washed their hands of it once our possessions were delivered in New Zealand. Took ages with replies once we were out of the UK. ALSO word of warning: They use Basil Fry & Co as default insurers. AVOID them at all costs, as they will not pay out the..." Read more
3 years ago
Paul Stanaway
"Extremely poor service at every stage. 1- Poor response to initial enquiry results in mixed up emails and charging resulting in me having to phone them three times to resolve. 2- The boxes that were ordered (in order to pack properly) arrived late and were incorrect. I had to supply my own boxes at this point as it was too late to do anything else. 3- Requi..." Read more
3 years ago
Anne
"I shipped several boxes of extremely sentimental value plus a large antique decorative mirror from the UK to Australia in November. I wrapped everything in bubble wrap and packed the boxes as per the instructions. Things did not get off to a good start with the collection taking two attempts. Having picked the boxes up and all being clearly marked fragile th..." Read more
3 years ago
Ian Davies
"After using PSS International Removals for my move from Chester, UK to Malta I would not recommend this company at all. A terrible, terrible service which started as soon as the deposit was paid. The only positive from this experience was a very nice Australian gentleman who came to our house to take stock of what was being moved. However, upon receipt o..." Read more
3 years ago
Jacquie Hewitt
"Having used PSS 15 years ago & being very impressed with the service provided on our emigration I never questioned using them to transport two small furnature items & one small box of extreamly sentimental value. How wrong I was, everything was good until delivery from UK to Australia only to find them only wrapped in one layer of brown paper- no bubble wrap..." Read more
3 years ago
Gulaser Aslan
"AVOID PSS!!! I have so badly been let down by PSS, I had to write something here, hoping that other families will not go through what we have. They have ruined our move and caused so much stress at a time which was supposed to be the most exciting time of our lives. To top it up, we never ever received an honest apology neither from the useless “account mana..." Read more
3 years ago
Phil
"Do not use if you want all your things to arrive. Very poor communication, get you in with a good price but then hold your packages hostage with more fees once they arrive. Also they made up an invoice for us that we had to pay but they didn’t actually have all our boxes and had lost one. No real follow up afterwards"
3 years ago
Nic
"Check out the 140+ 1-star reviews on this platform alone for PSS and you'll read all you need to know: 1. They charged me multiple hidden costs. 2. They took my money then simply handed over to DHL and washed their hands of any responsibility for my freight. 3. My boxes all packed exactly as per instructions showed up so broken my possessions were literally..." Read more
3 years ago
Laura
"HIDDEN FEES I shipped my stuff from the UK to Australia in November. Was told it would take 12 weeks - it was delayed in port of orgin and told to pay more. Now it's April and I have heard from another random company saying I need to pay more fees but NO PROOF of these fees and PPS have been NO HELP AT ALL. Terrible customer service and cannot beleive they e..." Read more
3 years ago
Susan
"My experience started well but did not end well. -Was quoted 9-12 weeks, ended up taking 20 weeks. Lots of misplaced blame on US customs, but the shipping to clearing customs only took ~8 weeks of the 20. -Their US partner, specifically dispatch, was not responsive to emails or phone calls. For every 5ish calls/emails, I received approx 1 reply. Generally..." Read more
3 years ago
Dan
"PLEASE DO NOT USE THIS COMPANY Despite a helpful and friendly survey and quoting service, since payment was made they have been truly awful. Costs already double from £5000 to £9000+ and no sign of our belongings. Random invoices sent without explanation for £500+ and then £900+ 3rd party company to pack, total chaos and stress with men arguing. Inefficient..." Read more
3 years ago
"Avoid at all costs - Broken items, lost items. No accountability given. Very angry. This company was entrusted to handle our items when moving from the UK to Malta. Here are the reasons I highly recommend that you don't use PPS. When picking up my piano, the movers mishandled and snapped the brass wheel off. They assured me they would fix it back at base..." Read more
2 years ago