Endorsal 
Google Mr Ashraaf Alexander
Anisa
"As a moving company, I expect reliability and timeliness. Neither were achieved. The moving boxes were meant to arrive by 12pm (as per the text I received). They arrived an hour late by which time I was unable to recieve due to having been on a night shift and consequently staying up till 12 in anticipation of receiving the boxes. Was rung and rudely spoken..." Read more
3 years ago
Laura
"Honestly its been terrible. Customer service doesnt seem to exist. I have reached out on several occasions about me moving and absolutely nobody gets back to you. And if they do get back to you, you never hear from them again. When moving your important possessions halfway across the world youre going to have questions and uncertainties and nobody has helped..." Read more
3 years ago
Fabre
"I agree with the other reviewer on this page who wrote a review just 2 days before mine. There's nothing more frustrating that wanting to put money in a company's pocket who manages to go out of their way to sabotage the deal. I was in over 2 week's back and forth through email over simple questions regarding paperwork and customs. Anyone would think I was..." Read more
3 years ago
Robin
"I have rarely reviewed a company I have dealt with, but the experience with PSS was so appalling I have to tell potential movers about it. I just hope that no-one else goes through an experience like ours, or rewards a company like PSS with their business ever again. My experience is unfortunately not unusual. At my time of writing around 20% of reviews..." Read more
3 years ago
sara scott
"The courier never turned up to pick up our suitcases - no phonecalls - no communication - we will ensure that all our friends and family know of this and to never use you"
3 years ago
Tiziana Bando
"They will show to you professional and customer orientated at the beginning to get the job but once it's started then your shipping nightmare will start too. Lack of communication. Most of the time I had to poll them and ask for updates and had bad news, your goods will be shipped next month, next time still the same, and so on. After 4 months my goods are s..." Read more
3 years ago
Dawn Zentner
"Moving internationally is a challenge under the best circumstances and if you're looking for a company to ease the process, to assure your worldly goods are taken care of, to provide good support, keep looking. My boxes were picked up by a 3rd party courier who had no idea what he was picking up and could not provide me with any proof he picked them up. Fr..." Read more
3 years ago
IGB
"Sheffield to Madrid. When we first booked it, it all looked very good. Great communication, great service. We were told it could all take a month since the furniture was collected to be delivered, due to border controls and paper clearance. Once they picked up the furniture, the experience was completely opposite. Our furniture was picked up middle of August..." Read more
3 years ago
Mrs B A Christmas
"Removal UK to NZ, cannot recommend this company, inadequate duty of care regarding packaging of household effects on packing UK and delivery NZ. Beware that when you insure your shipment that EVERY single items is listed and costed individually, not a good experience very difficult to communicate with."
3 years ago
Annonymous
"Worst customer experience of my life. Our move manager had very little interaction with us during the entire process. No information was received pro-actively, incredibly difficult to get hold of the move manager. A LOT of hidden costs. Poor company. Do not use."
3 years ago
C&P Smetham
"PSS, I find much of your response to my review inaccurate and disingenuous. I have therefore decided to fully expand my opinions of the service I received by way of a Youtube video. For anyone considering an international move, I strongly suggest you find and watch the video before choosing your removalist. It will be entitled "PSS International Bad Experien..." Read more
3 years ago
Karen Fox
"So, PSS International Removals, the clown outfit who were paid thousands of pounds to ship our possessions from the UK to Australia. We have missing items including two rings at a value of £15,000 from our belongings, and many breakages; all of which insurers have declined to pay the claim for. We specifically had a crate built to protect a tv at extra cost,..." Read more
3 years ago
Marti
"Complete disappointment! Appalling service! Customer service and communication, once you've paid- unexistable. After the container was packed they presented me with extra charges of over £1000 and blamed the pandemic for it. Pandemic has been going on for over two years now. What a rubbish excuse! Rude staff when speaking on the phone. After a second offici..." Read more
3 years ago
Russell Edwards
"Absolutely appalling. No accountability, no customer service, rude staff and a complete inability to actually provide the service you pay them for. They made an error which resulted in only half of our house contents being shipped from the UK to Dubai. Then they didn't ship the second shipment as promised and now that they have it seems to be on its way to S..." Read more
3 years ago
Brandon F
"My family planned to relocate to USA in Oct 2021. We shopped around online, reviewed Trust Pilot and went with PSS. The Items got picked up, wrapped and taken away on 6th Oct'21, a few days before we flew out with a promise of an estimated worst case arrival date (x 3 months latest, but usually x 2). I arrived in USA end of Nov'21, contacted my guy at PSS..." Read more
3 years ago
Paul Harper
"PSS have had our possessions for 7 weeks, the costs have increased once already since the initial quote and despite a 5-9 week timeline, there is radio silence. Email after email are going unanswered. I will update as we progress."
3 years ago
Ruairi O'Shea
"PSS have had our possessions since the end of September as my partner and I moved from the U.K. to New Zealand. As of today - 6th January - our possessions have still not been shipped and today we have received a supplementary invoice asking for further payment as the price has gone up since PSS took hold of our possessions. Never experienced anything like..." Read more
3 years ago
Fannie Yip
"I need to complaint your company's of poor services for my shipment arrangements. I have paid in full for my shipment total approx. £6K and transit time +200 days (+half a year) but finally you need to booked total in 4 times deliver slot for arrangement.…. this is really ridiculous on this matter. Do not recommend this company"
3 years ago
Charles Ellis
"Initially all seemed well with PSS Internationals, they quoted a fair price although significantly underestimated the volume required (however it was by skype). However, the nightmare started post removal. First of all they clearly do not hedge or book the currency and freight when you actually confirm the booking as they then charged an extra £300 for cur..." Read more
3 years ago
Simon
"Moved from London to Sydney Australia, the removal crew packed the boxes half full which caused us significant extra charges, we did not know that they were only half full until the boxes arrived in Sydney. Would avoid this company at all costs."
3 years ago
Keegan Saville
"We used PSS to ship boxes from London, UK to New Zealand. The quotation states that standard custom charges are included in the price. The quote also states that there may be additional charges incurred but gave me the impression that these charges were only in the case of something going wrong (eg. the boxes requiring a further search or items needing to be..." Read more
3 years ago
Paul McVean
"Slow process moving goods from the port in london to Scotland. The current estimate is nearly a month. Probably best avoided unless you live in London. We have just had a baby and all other parties moved heaven and earth to ensure we were in our house well before the birth, but instead we are in temp accommodation as our contents is with PSS. Edit - we h..." Read more
3 years ago
Katarzyna Dys
"Worst experience I ever had in my life. The poorest possible customer service, in fact, no customer service if you have a problem at all. I moved to Australia. Parcels went missing. They have been simply voided on inventory without letting us know. The boxes contained the same type of content and clearly were targeted by someone, whether this was the packing..." Read more
3 years ago
Mike
"We arranged for an international move with PSS in January 2021, contents of the whole home with a few curated pieces of expensive furniture to be "antique wrapped" and shipped. The movers arrived several hours late although they had kept us updated of the delay, not a big problem. First issue, they forgot the "fragile" tape so they wrote with markers on the..." Read more
3 years ago
"Save yourself the trouble and book elsewhere where fees are transparent. The service itself has been good and will be fine if you don’t mind paying an extra £1500 - £2000 for what they claim to be increases beyond their control. I received a quote in February 2022 and they were the best priced. I was aware that fees might increase and received 2 revisions to..." Read more
3 years ago