Endorsal 
Google Customer
Andrea Haynes
"We initially went with PSS because the person who came and looked around our house to generate the quote seemed extremely competent and capable. That was the last time we received any functional service from PSS. We were assured the removals team would be 3 people, and they would do all the packing. On our removals day 2 people arrived at 1130, and immediate..." Read more
a year ago
Tommaso Cappello
"Arranged collection and delivery from the front door of our second floor apt in the UK to our second floor apt in America, specifically because my wife is pregnant, PSS used third-party companies who refused to carry boxes up or downstairs, which took a lot of extra work on our part. We were told our belongings would take 3 days, and instead it took 4 week..." Read more
a year ago
Matthew
"DO NOT USE PSS. If you wish to have a smooth service and receive your belongings in the condition you sent them then use another company. PSS provided a totally unacceptable service from the moment of payment, throughout handling and during damage claims. PSS failed to pick up the household items from the right address on two occasions. Following thi..." Read more
a year ago
Rhiannon
"I recently used PSS removals to move personal belongings from England to Australia. I am only writing this review so others can choose another company and have a more positive experience moving internationally. I was given multiple consultants, I received numerous emails requesting paperwork that I had submitted as well as new invoices, and I requested upd..." Read more
a year ago
Josh
"They Knowingly sold me insurance that would never be valid. Some stuff arrived broken. I claimed, It was rejected on the basis that PSS had not packed nor unpacked it. I packed it myself, and was not informed that I shouldn't. There is an insurance option that has a higher premium should you pack it yourself. I was not offered that. I was given one optio..." Read more
a year ago
Anonymous
"COSTLY, STRESSFUL AND UPSETTING EXPERIENCE!!!! This company caused us a lot of heartache, stress and extra costs. Very friendly and helpful when discussing your intended move and quick enough to take your money. However it’s a different story when it comes to the actual move. Office said they would tell us when crew would arrive but they didn’t. Crew were..." Read more
a year ago
Yeobright
"Terrible. All the good talk and attention up front, but when their designated removers came to load all our household furniture they just threw it all into the van. They then called me to say they had lost an item of our household furniture somewhere in their warehouse... then apparently found it whilst on the phone to me. Months after the shipment had lef..." Read more
a year ago
Philip Harvey
"AWFUL, AMATURE. Boxes arrived after 7 months in transit, was told the delivery would be with me in 10-12 weeks. WORST SERVICE. I based my housing on their forecast. Almost all boxes arrived broken, open, and in a state of disrepair. Missing items, broken items. Still dealing with the fallout, still have missing and damaged items. Been dealing with this since..." Read more
a year ago
Julie Zivich
"While they did quote the lowest price upfront, they ultimately billed us additional charges multiple times after underestimating on storage requirements, shipping space, and boxes needed. This is not my ultimate complaint though. They lost about 20% of the art that we tasked them with shipping. Gone. We’re currently in discussions with the insurance agency f..." Read more
a year ago
Ian Davies
"Avoid at all costs - Broken items, lost items. No accountability given. Very angry. This company was entrusted to handle our items when moving from the UK to Malta. Here are the reasons I highly recommend that you don't use PPS. When picking up my piano, the movers mishandled and snapped the brass wheel off. They assured me they would fix it back at base..." Read more
a year ago
LM
"This was not a good experience. We used PSS to move multiple boxes containing personal items to Italy. According to the representatives I spoke to, the boxes should have only taken a few days to arrive, but two weeks later, we were still waiting. When we chased PSS, we found out that, unknown to us, the boxes were still kept in PSS storage because they “were..." Read more
a year ago
Gavin Davies
"Awful experience. Used PSS for our move from Manchester to Melbourne received quote which was very reasonable, but then like other people on here have mentioned when you actually book you get all the extras added on, admittedly some optional . Then just before the actual date of the move we get hit with another charge, they can't get container to our house..." Read more
a year ago
Kirsten Arnold
"Absolute worst company to deal with. Serious lack of communication skills, nightmare to get a decent answer from anyone. And because they couldn't accommodate us they cancelled our booking without giving us options. Save your money and your time."
a year ago
Jan Bell;
"PSS INTERNATIONAL – BEWARE OF THIS COMPANY !!! We strongly advise that if anyone is considering using this company for packing, storage and shipping abroad, think again !!! Apologies for such a lengthy review but we feel prospective clients should be made aware of the type of company PSS INTERNATIONAL are and more importantly the type of after sales servic..." Read more
a year ago
Tom J
"We travelled to Australia for a year, a family with 2 small children. We chose PSS Removals to ship our boxes of possessions by sea freight, and timed the removal based on their estimate of 8-12 weeks on the website. I received an email 9 weeks after pick-up which indicated that the shipping had not yet left the UK. When I queried this, the response was to s..." Read more
a year ago
Patricia Horton
"I wish I'd taken time to read these reviews before I asked PSS to transport my belongings to Los Angeles. Firstly, the tea cartons I was sent were quite flimsy considering the 25kg weight they were supposed to carry. They were also unmarked so I had to get the information printed off with the PSS logo and my shipment details, I bought A4 self adhesive plasti..." Read more
a year ago
Himanshu Gupta
"Its been more than 45 days our stuff has been waiting to be shipped. Leave alone any tracking or pro-active updates from PSS, even our emails are not responded to. What is the point of assigning a relationship manager when the person is either not available or doesn't pay attention to the customer? July 19 Helen confirmed the receipt of the shipment docum..." Read more
a year ago
Chamal Gunathilaka
"I used company to ship to New Zealand. Took over 6 months and badly damaged boxes received. some missing items. They put me for a claim service which is useless and offered £16.50.. Don't use them... Shame I can't upload photos for everyone to see.. PS I didn't accepted the reimbursement as my loss was much higher and I don't agree that i should pay fee for..." Read more
a year ago
Dave Ried
"We paid over £6000 to shop out belongings to Australia. The date we were told they would arrive in the country was a lie, we waited weeks more. Then had to pay EXTRA fees for some bio check at customs we weren't told about. We paid £600 insurance. Out brand new mattress was filthy despite being wrapped when it left our uk home. Our spare pushchair cover and..." Read more
a year ago
Unhappy Customer
"Would give less if I could, Lost box during shipping with all of our precious personal possessions and once we followed up, no action was done except lies on email. Once we made a compliant through here, we were instructed to contact Anne Foreman at Customer Service who sent two emails to look in to it and now has stopped responding. A lot of lies and false..." Read more
2 years ago
G Steele
"I chose PSS International Removals due to the seemingly amazing reviews online however it is a shame that I can only justify 1 star. I have recently moved to Canada from the Uk and required shipping across some personal items. At the start of the process all was going great, they helped me with custom forms and answered emails timely despite the time differ..." Read more
2 years ago
Emma Jeffrey
"I would have given zero stars if that was an option. Collected my items prematurely, then charged storage costs, lost 6 of our bags, shipped 3 incorrectly, now is refusing to release the rest of out stuff until we pay for the bags we didn't want shipped in the first place. Haven't had a response in weeks. Absolutely atrocious customer service when I have..." Read more
2 years ago
Phil
"After writing a previous review about the shocking service, we were advised to contact customer service and Anne Forman who would look in to it. She wrote two email and we have not heard back in a month. No resolution. Absolutely disgusting to pretend to help"
2 years ago
gar spaceman
"Terrible packing, with mislabelled boxes. they lost over 100 vinyl records of mine and part of a bed. Totally washed their hands of it once our possessions were delivered in New Zealand. Took ages with replies once we were out of the UK. ALSO word of warning: They use Basil Fry & Co as default insurers. AVOID them at all costs, as they will not pay out the..." Read more
2 years ago
"PSS started off great, until...... A (seemingly) good and straight forward sales team and pre-collection care. However it starts to go wrong as soon as they collect your furniture. It is almost like they hold it hostage over you - not bothering to follow up, letting their supply chain / service partners add significant additional cost, and the most used l..." Read more
a year ago