Endorsal 
Google Consumer
Ben Preston
"Our boxes took significant damage enroute (I did have slight worries when the door collection guy immediately overloaded his trolly and spilled 5 within 5m of our house). So much so DHL had to re-build and deliver separately the final box (see attached images). Poor customer service to follow when dealing with the issue - which still remains unsolved - wou..." Read more
2 years ago
Maryrose
"5 months and we still don't have our belongings. Terrible communication means we are unsure where they even are and why it's taking so long. All we know is our 5 bags have been split into 2 shipments and from the first shipment something is missing so they are holding the delivery.... We just need some communication and our stuff please!!!!"
2 years ago
Jon Bloom
"PSS has been a nightmare to deal with. My wife agreed not to post her experiences with this company to get a small amount of compensation, which they forced her to negotiate for several weeks. PSS doesn’t seem to know how to communicate. They are unwilling to take responsibility for their mistakes. The fine print and the formulas they espouse make it easi..." Read more
2 years ago
Vanessa Duarte de Carvalho
"Blunt lie saying the reason of delay of refund - which I haven’t received yet - was me refusing. I have emails proving they claimed the refund would be issued only after the shipment is loaded. Also you stated that only deposit was taken from the credit card while the rest was bank transfer As such , you are lying saying this is the normal. The same way th..." Read more
2 years ago
Andy Townsley
"Sadly we looked at the reviews and thought PSS was the company to use, goods were collected end of January and fully paid for on the day to be sent to Perth, Western Australia, we were told 8-10 weeks to arrive then a week or two to clear customs but sadly today goods are still sat in a London warehouse waiting to be shipped, we were then told our goods will..." Read more
2 years ago
Josh
"Firstly the PSS agents are awful at replying. I had to chase them over and over to get my stuff picked up which I'd already paid for. Then when they picked it up, they kept sending me emails saying my shipment was on hold because I hadn't paid. I had, and told them this multiple times before they finally said sorry our mistake, and sent my goods. Then while..." Read more
2 years ago
Denise Letts
"We went with PSS because of a the brilliant reviews. So sorry we did!!! Firstly they were very helpful and gave us an up front price per square cubic meter, which was average to all the other quotes we obtained. However once we had committed and paid the upfront amount. We just could not get a straight answer from them regards a fixed price. This obvio..." Read more
2 years ago
Peter
"I have to say our experience of PSS is appalling and we have to agree with the reviewer who wrote on 6 March 2024. PSS organised our move from London to Melbourne and it has been the most horrible experience as follows: - At all points, the moving crew were to trying rush through the packing. - There was no name or identification/shipment number on the b..." Read more
2 years ago
customer
"Not Much to Say Apart from Utter Disappointment I don't have much to say apart from expressing my utter disappointment with PSS Removals. It has been a staggering 5.5 months since we sent our boxes from London to Brisbane, and we have yet to receive them. The company's website claimed a maximum delivery time of 3 months, but they have blatantly disregarded..." Read more
2 years ago
Steven Bujanski
"unfortunately not a great experience so far. Now subject to a claim with all picture[s] of numerus breakages required as evidence and testimonials from local transport company to validate our case. Hopefully they will be helpful and sort quickly without unnecessary avoidance of responsibility. We will wait and see! "
2 years ago
s ez
"Negative reviews get removed They took thousands extra from agreed quote despite no fault of ours Ratings misleading as all get removed I have given evidence to trustpilot in past and they still remove negative reviews Be careful or lose money like we did"
2 years ago
Jan
"Beware - a 'door to door' quote at PSS excludes courier costs. Bizarre I know... after all, that is what 'door to door' quote means - the cost of getting items from 1 door to another. I requested a quote for door to door service to ship several boxes from the UK to Australia. Entered collection and delivery address details plus items to be shipped into t..." Read more
2 years ago
Traveler_Pi
"PSS Removals have been a nightmare! They took my booking and ignored all instructions and reasons as to the box limitation, made a huge and unmanageable box and then held me to ransom for a further £500 due to the increased size... After much argument they reduced the ransom to £301 but this was still approximately 30% more than quoted and costed... This aft..." Read more
2 years ago
Mr Molkdar
"Empty promises... it had been 5 month since PSS shipped our stuff from the UK destined to Australia and we are still waiting for it. Don't fall for it, I am no longer sure if our stuff will arrive in one piece!!!"
2 years ago
Customer
"PSS started off great, until...... A (seemingly) good and straight forward sales team and pre-collection care. However it starts to go wrong as soon as they collect your furniture. It is almost like they hold it hostage over you - not bothering to follow up, letting their supply chain / service partners add significant additional cost, and the most used l..." Read more
2 years ago
Andrea Haynes
"We initially went with PSS because the person who came and looked around our house to generate the quote seemed extremely competent and capable. That was the last time we received any functional service from PSS. We were assured the removals team would be 3 people, and they would do all the packing. On our removals day 2 people arrived at 1130, and immediate..." Read more
2 years ago
Tommaso Cappello
"Arranged collection and delivery from the front door of our second floor apt in the UK to our second floor apt in America, specifically because my wife is pregnant, PSS used third-party companies who refused to carry boxes up or downstairs, which took a lot of extra work on our part. We were told our belongings would take 3 days, and instead it took 4 week..." Read more
2 years ago
Matthew
"DO NOT USE PSS. If you wish to have a smooth service and receive your belongings in the condition you sent them then use another company. PSS provided a totally unacceptable service from the moment of payment, throughout handling and during damage claims. PSS failed to pick up the household items from the right address on two occasions. Following thi..." Read more
2 years ago
Rhiannon
"I recently used PSS removals to move personal belongings from England to Australia. I am only writing this review so others can choose another company and have a more positive experience moving internationally. I was given multiple consultants, I received numerous emails requesting paperwork that I had submitted as well as new invoices, and I requested upd..." Read more
2 years ago
Josh
"They Knowingly sold me insurance that would never be valid. Some stuff arrived broken. I claimed, It was rejected on the basis that PSS had not packed nor unpacked it. I packed it myself, and was not informed that I shouldn't. There is an insurance option that has a higher premium should you pack it yourself. I was not offered that. I was given one optio..." Read more
2 years ago
Anonymous
"COSTLY, STRESSFUL AND UPSETTING EXPERIENCE!!!! This company caused us a lot of heartache, stress and extra costs. Very friendly and helpful when discussing your intended move and quick enough to take your money. However it’s a different story when it comes to the actual move. Office said they would tell us when crew would arrive but they didn’t. Crew were..." Read more
2 years ago
Yeobright
"Terrible. All the good talk and attention up front, but when their designated removers came to load all our household furniture they just threw it all into the van. They then called me to say they had lost an item of our household furniture somewhere in their warehouse... then apparently found it whilst on the phone to me. Months after the shipment had lef..." Read more
2 years ago
Philip Harvey
"AWFUL, AMATURE. Boxes arrived after 7 months in transit, was told the delivery would be with me in 10-12 weeks. WORST SERVICE. I based my housing on their forecast. Almost all boxes arrived broken, open, and in a state of disrepair. Missing items, broken items. Still dealing with the fallout, still have missing and damaged items. Been dealing with this since..." Read more
2 years ago
Julie Zivich
"While they did quote the lowest price upfront, they ultimately billed us additional charges multiple times after underestimating on storage requirements, shipping space, and boxes needed. This is not my ultimate complaint though. They lost about 20% of the art that we tasked them with shipping. Gone. We’re currently in discussions with the insurance agency f..." Read more
2 years ago
"Absolutely awful. They gave me a quote which I was happy with and picked up my items in October. My container was still in London in February. 3 months after I arrived in Australia and they have continually sent me more and more invoices for charges that they have incurred along the way. Never again"
2 years ago