Capterra 
G2 Juan Ignacio Moncayo
Justin Barsketis
"After years of being a client of Brex they have decided to stop the ability to add payments to my account completely crippling by business. They then informed me that they are shutting down my account due to them no longer supporting small businesses."
2 years ago
Justin B.
CEO, Expat Insurance
"Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up."
2 years ago
Mark Coleman
"I wasn't going to write this but it appears this company is trouble based on recent reviews so thought I'd share our experience. It's a bit different. We were a customer for over a year. We chose to leave because we found, on multiple occasions, support did not follow their own security protocols. Several of our staff members contacted support for help via..." Read more
2 years ago
Paul M
"As a business caught in this situation, I will say Brex is not allowing us to "remain active". They shut off the ability to deposit funds into the account before they even notified us of the desire to no longer have our account. We expect many late fees and bounced transactions because we can't find and set up with a new bank and redirect 100+ vendors to a..." Read more
2 years ago
Tim Haas
"Closed account without notice. Unhelpful and rude "customer service" reps. Immediately upon receiving a generic email terminating our relationship, all support features became unresponsive. I maintained a balance, connected my merchant account and payroll, paid fees as requested, and never caused an issue."
2 years ago
Landon B.
Owner, Steelistic Fabricating LLC
"So I used Brex as my main business bank account for over a year, it was great for awhile and I loved it, then one day i went to deposit a check with Mobile Deposit and they had a message pop up that says it was disabled, along with any ACH transfers, I got a hold of customer support and they absolutely refused to give me a reason for it being disabled, they..." Read more
2 years ago
Andrew Daher
"Abruptly, and randomly shutting down accounts ... avoid these guys.."
2 years ago
Brex Sucks
"This is a truly awful company with poor leadership. They closed our account despite multiple 50K+ direct deposits - we were told our account was too small. Why not tell us what their target demographic was from the beginning? We wouldn't have connected all our direct deposits and debits to this worthless account."
2 years ago
OrJiFx
"Brex is doing a wonderful job, keep the good work"
2 years ago
CLH
"Closed my business account for zero reason despite having consistent funds and zero previous issues. I was given no notice, other than through an email. My husband has a separate business account and is experiencing the same issue. They also won't let us withdraw our funds for 3 business days. When we called to find out more info, the representative was rud..." Read more
2 years ago
Administrator in Marketing and Advertising
"Made me question letting an unregulated organization handle our money. — What do you like best about Brex? The platform is actually great. That's not the problem at all. — What do you dislike about Brex? We got an email from Brex basically saying "we're closing your account in 2 months good luck." No other explanation. No recourse. We..." Read more
2 years ago
Mike
"Closed our active business account without warning. We've been in business 15 years, we employee 30+ people, we have never had a negative payment, we always have cash in our account, we use it almost daily. No explanation just 'withdraw your funds and leave' We do website development for huge companies and have no strange activity that would contribute to..." Read more
2 years ago
John K
"We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they..." Read more
2 years ago
Jeff
"Click on SEE ALL to the right, and then take a look at their "Organic" versus "Invited" reviews. They have 58% BAD 1 STAR REVIEWS yet advertised on their website that they have a 5 STAR average. That's just plain deceptive, and from a so-called "bank" no less"? You're going to trust them with you money? Class action lawsuit anybody? I wasted TIME and MONEY t..." Read more
2 years ago
Lisa
"Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex do..." Read more
2 years ago
Joel Wise
"They decided to kick us off for no reason. We have been a Brex customer for almost 2 years. What a despicable way to treat small businesses."
2 years ago
Ali Jaffar
"I got an incorrect email that my account was closing...they were responsive and the CFO Adam reached out personally to resolve the incorrect issue. Living up to the brand promise of being a financial OS for startups of all sizes after that incorrect communication."
2 years ago
John K.
Managing Partner, Avallation
"We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they sen..." Read more
2 years ago
Verified Reviewer
"If you didn't want us, don't approve the account up front. Our activity has not changed at all since account opening. I loved how they wasted our time and created a bunch of unnecessary work"
2 years ago
Drew Christien
"Received a notice that Brex would be closing my account in one month, without explanation. Considering I have a legitimate business that is active and operating, all I can assume is that they're scrubbing me for not moving enough money through the account. Whatever their decision process is, Brex's refusal to be transparent is a terrible way to run a compa..." Read more
2 years ago
Lisa B.
Director, BLASS
"Ahh, Brex loves to promote their Capterra and other reviews after soliciting these from small business. But now that they've got their reviews, it's time to burn the small business owner. Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller cust..." Read more
2 years ago
Ali J.
"Use Relay instead, or anywhere else. 0-star customer service and due to their total lack of friendliness to startups. Do not trust or use Brex-they gave me short notice they are closing my account with incomplete information-causing over a dozen hours and approximately 100 tasks (updating credit cards and more) I now need to do on top of running my company..." Read more
2 years ago
Landon Bistline
"So I have had a Brex account for over a year and i was informed about a week and a half ago that ACH and Mobile Deposit functions on the account were disabled, no explanation, just boom gone, I reached out to their online support and they refused to give me an explanation, just a "I am sorry for the inconvenience", later with a different agent they said they..." Read more
2 years ago
Jay
"This was a good bank (although not really a bank). I loved it. Now I cannot deposit checks. I cannot initiate an ACH transfer. I cannot deposit money unless it is an outside wire transfer or outside ACH. My traditional bank charges high fees. It is why I came here. Now I can't deposit money. They don't know why I can't deposit money. There MIGHT be a chance..." Read more
2 years ago
"They literally kicked me out. A simple email saying you got until August 15 to withdraw your funds. Really??? That's your solution for micro business. Useless. Not recommended at all. Stay away they can update their terms and condition and ruin your business."
2 years ago