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Brex Reviews & Testimonials

4.4 (1,190)

Reviews: 1,190


5
79%
4
6%
3
1%
2
1%
1
13%

85% of customers would recommend Brex

Ernie L. star-alt star-alt star-alt star-alt star-alt

CEO, FirstVitals Health and Wellness

"Had to switch checking accounts for autopayment and didn't realize it takes a week to "verify". Been a customer for almost a year with on-time payments but upon switching checking accounts, Brex suspends the credit card pending verification (now a week) and recurring subscription charges are now being rejected by vendors due to suspension. I understand for..." Read more

2 years ago

Jonathan F. star-alt star-alt star-alt star-alt star-alt

"Brex delivers on the promise of a modern bank. — What do you like best about Brex? Brex is fast in every aspect you can imagine: money transfers, records sync, user interface/web/mobile app(s) -- even the humans that provide support are (very) responsive. In startup/growth companies speed just isn't convenient, it's the difference between success..." Read more

2 years ago

Ryan R.

Ryan R. star-alt star-alt star-alt star-alt star-alt

"Could it be any easier? — What do you like best about Brex? I love how easy it is to submit receipts from my phone. It's also simple to add memos. I like that I can use the physical card or attach it to the wallet on my Iphone. — What do you dislike about Brex? Sometimes it's tricky to log in from my computer. Maybe if there was a way..." Read more

2 years ago

Brittany M.

Brittany M. star-alt star-alt star-alt star-alt star-alt

"Brex blows Expensify out of the water in both simplicity, customer service and efficacy. — What do you like best about Brex? Brex customer service has been prompt and extremely helpful. The simplicity in both the browser and app version are unmatched by any other vendor I've utilized! — What do you dislike about Brex? I have yet to exp..." Read more

2 years ago

James Black

James Black star-alt star-alt star-alt star-alt star-alt

"I have read many negative reviews about this company and I will tell you my opinion, they are not as good as I would like them to be but they are not as bad as they are described I give them 4 stars"

2 years ago

Dana H. star-alt star-alt star-alt star-alt star-alt

Head of Business Operations, Better Technologies Inc

"Improve the efficiency of AP and accounting. I really like the infrastructure and dashboard. The support was outstanding"

2 years ago

saina luxx star-alt star-alt star-alt star-alt star-alt

"I would give 0 star if I had a choice. Just nothing good to say about this company"

2 years ago

User in Computer Software star-alt star-alt star-alt star-alt star-alt

"Peace of Mind While Traveling. — What do you like best about Brex? Having an actual physical card to be able to make purchases while traveling, at the airport, pay for parking, etc. I also like the ability to reply to a text message with a snapshot of the receipt, so I don't forget to submit receipts later on. Also being able to use a virtual card..." Read more

2 years ago

Blake B.

Blake B. star-alt star-alt star-alt star-alt star-alt

"Super easy and Confidential. — What do you like best about Brex? I love the security of the physical card. If I use it, it will send a text to send a picture of the receipt. I like that. — What do you dislike about Brex? If I had to pick something, it would be that the balance does not start over till the first of each month, even if y..." Read more

2 years ago

Ian S. star-alt star-alt star-alt star-alt star-alt

"User interface is much easier and intuitive than a typical credit card statement, and seamlessly integrates with expense reporting."

2 years ago

Warren G. star-alt star-alt star-alt star-alt star-alt

VP Engineering, General Genomics Inc.

"Our experience all around has been stellar. Excellent software interfaces, user-friendly, easy account/user management, and ability to set up virtual cards with specific limits to manage expenditures and risks. Our credit rating has increased substantially since starting with Brex. They work hard to help small businesses such as ours succeed."

2 years ago

Jonathan L. star-alt star-alt star-alt star-alt star-alt

co-founder, VCENNA

"Very easy to onboard and get setup, convenient 24/7 digital access and concierge support, nice partner program integrations and perks"

2 years ago

Melinda Su En L. star-alt star-alt star-alt star-alt star-alt

CEO/Cofounder, Parcel Health

"I love being able to issue different spending cards and assigning max limits. I also appreciate the feature that pings users to upload receipts and a memo. I also like that we get to earn points without needing to actually have a credit card."

2 years ago

Akim K. star-alt star-alt star-alt star-alt star-alt

CEO, MyNovel Inc.

"Brex opened account for my company instantly, in our team we love how easy are payments can be scheduled, cards creation and brex perks are amazing"

2 years ago

Ross B. star-alt star-alt star-alt star-alt star-alt

"Very useful overall and satisfying our needs as an early stage company. Easy to use, fairly easy onboarding, transparent product with good rewards and offers."

2 years ago

Chris A. star-alt star-alt star-alt star-alt star-alt

Chief Bird Dog, Junction AI

"Unless you are a cash only business, Brex is a must for any start-up of small business. Its easy to integrate, intuitive to use, and professionally tracks expenses for cash and credit. All while integrating into out accounting software. Throw in the rewards program and its a no-brainer."

2 years ago

Sam star-alt star-alt star-alt star-alt star-alt

"I would've given Brex 4 or even 5 stars, unfortunately they arbitrarily decided close my account after over a year of being their customer. What sucks is they are doing it in the middle of a tax year. I had integrations for payroll, cards for direct reports and auto-pay for several vendors. The least they could've done is close at end of financial year, to..." Read more

2 years ago

Executive Sponsor in Computer Software star-alt star-alt star-alt star-alt star-alt

"Extremely buggy app, nice branding though. — What do you like best about Brex? The branding is cool, the points are great, the credit card just works, easy to get additional cards, the approval process is quick, the concierge is great during the signup process. Interest rate is competitive. — What do you dislike about Brex? I have neve..." Read more

2 years ago

Leon star-alt star-alt star-alt star-alt star-alt

"Not only did Brex pull the rug out from me and my small business by informing us our account was closing abruptly, it's now impossible to download my old bank statements and customer support has no answers! They're asking me to leave, but won't let me actually leave; what a fitting end to my relationship with this poorly run company."

2 years ago

Nicholas Daniel-Richards

Nicholas Daniel-Richards star-alt star-alt star-alt star-alt star-alt

"My previous employer gave me a prepaid mastercard via brex as an end of year bonus. It has expired and I need to speak with someone at brex to reissue the card. It is IMPOSSIBLE to speak with anyone without having a business account. I've tried email, and get told I don't have an account. I can't get to chat support without having an account. The one phone n..." Read more

2 years ago

Jay star-alt star-alt star-alt star-alt star-alt

"tried transferring my points and they said i wasn't eligible after spending over 300k on there cards"

2 years ago

Chris star-alt star-alt star-alt star-alt star-alt

"I run an Amazon store and retail business and have used Brex for nearly 2 years. Their instant revenue service for Amazon sellers was pretty much unmatched by any competitors. Decent rewards but dodgy customer support although I can't say I ever had many reasons to have to contact them. The reason I have to rate 1 star is their unethical decision to drop "s..." Read more

2 years ago

User in Information Technology and Services star-alt star-alt star-alt star-alt star-alt

"As simple and more intuitive than mainstream debit cards. — What do you like best about Brex? The ease of access and cleanliness of the website. The upsides are my accounting team can be updated on company purchases and being able to include memos on purchases is fantastic. The icing on the top is getting emails notifying of any missing details on..." Read more

2 years ago

Nicholas D.

Nicholas D. star-alt star-alt star-alt star-alt star-alt

"Beware of Customer Support. — What do you like best about Brex? Nothing. There is absolutely nothing I can recommend about this company. The fact you do not have any support options for prepaid card owners that have received cards via your platform is not acceptable. — What do you dislike about Brex? My previous employer gave me a prep..." Read more

2 years ago

lance wataru star-alt star-alt star-alt star-alt star-alt

"They were okay. Now they're awful. Things are NOT looking good at brex, in light of recent industry cuts I can imagine the small business culling is due to their lack of funds. If you're managing a large company with Brex I would recommend getting out. We were told to leave the platform as well because we are not a * professionally funded * - well Brex, w..." Read more

2 years ago