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Milica Banda-Scott
Rory Munslow
"Beyond legendary sales and service. If Jesus has a hot tub hes getting these guys to install and service it. All the team are polite, friendly and reliable. On a scale of genius they are galactic. 10 stars all round."
7 months ago
Google review
Robert Duchene
"Great service. Jay came and found the issue in minutes. He was helpful explaining what went wrong, what all my options were and an approximate price. He also discussed other items such as general care of the hot tub and cover. It was a very pleasant experience and I'm happy with the results."
7 months ago
Google review
Caroline Z
"Knowledgeable, on time & helpful, thanks for fixing the tub!"
7 months ago
Google review
Sash Sean
"My wife and I had the pleasure of purchasing a jacuzzi swim spa from the Whitby location with Natalie. She went above and beyond throughout the entire process! Answering my 1 million questions as they came up. Christian came to our home for the "spa school" instructional tutorial and was also just as friendly and helpful. We are delighted with the entire pro..." Read more
7 months ago
Google review
jrtcrosby
"Branden at the store was very knowledgeable and professional. Not once was he pushy on us to make a deal and we were there over 2 hrs each time, the 1st time with 2 bored kids in tow. He was very patient with us and answered any questions we had.We ended up with the Ontario L and are very pleased. The price was a little more then we had expected but this was..." Read more
7 months ago
Google review
Marlon Wilson
"The service received from Gary the service technician was absolutely amazing. He called before arriving and walked me through all steps he was performing. I would recommend jacuzzi hottubstore.com for all and any repairs."
7 months ago
Google review
Jeffrey Herrington
"Had an amazing experience. The information supplied to me was concise and no pressure at all. Needless to say I bought a Swim spa and it delivered and is set up as promised. No surprises. Will definitely work with them again."
8 months ago
Google review
Fitzroy Gordon
"The product is great but most importantly it was the amazing customer servuce that Jenn provided from the beginning of the sales to the end including driving over and hour to provide the training."
8 months ago
Google review
Glenn Gagnon
"Barb was super helpful and sent me a wealth of needed information less than an hour after we met (on top of the information she provided in the store). Very thorough and professional - thanks!"
8 months ago
Google review
Drora Dan
"Stuart was always welcoming and patient each time we visited the Wellness Shop in Barrie. It's a big investment, a large purchase and it took several months to make a decision, hence we visited the store multiple times till we decided on the awesome J-345. Stuart replied to all our detailed and quirky queries each time with kindness and a smile, gave us ti..." Read more
8 months ago
Google review
Nancy Sylvain
"We had an incredible experience with the Wellness Shop! Customer service was A+ from the second we walked in the store. Their Salesperson Deshane spent hours with us on 2 occasions answering every question we had and came to the house to explain how everything works. The delivery and setup were seamless and the electrical team were great to work with. We are..." Read more
8 months ago
Google review
Dara Marcoccia
"The Wellness Shop was amazing. The staff were so informed and answered all our questions. They were organized and helped us find a suitable option that met our families needs and budget. The installation was organized and clean. Thank you."
8 months ago
Google review
Craig Polecrone
"Serviced my hot tub and diagnosed the issues, explained the process and the resolution to me very clearly. Ordered parts as needed and contacted me after to confirm order and scheduling of follow up visit, together with an estimate. Very knowledgeable on my spa despite its age and how to resolve my issues. Would recommend to anyone looking for service or mai..." Read more
8 months ago
Google review
Kellie Snow
"Christian is the best we absolutely love our Jacuzzi J-13!! He came out and made the set up super easy. His attention to detail and customer service was top notch. 10/10 would recommend!! Thanks again Christian!!"
8 months ago
Google review
Leon Turkin
"great service, great pricing. Promised to get the job done and they did. Will shop here again."
8 months ago
Google review
Michael Dailey
"We were very impressed with the service we received from Joe who was extremely helpful and gave us tips on our hot tub. He was able to quickly resolve the issue we were having with the heating sensor and now everything with our hot tub is working perfectly."
8 months ago
Google review
TDeForest0401
"The service was great! Informative, fast and efficient. Shared great tips and knowledge."
8 months ago
Google review
katie mitri
"I can not thank Joe enough for everything. First of all he arrived at the time he said. Second he was so personable and lovely. Third he went above and beyond the call of duty. He helped me with everything and renewed my faith in people quite frankly. Customer service is disappearing these days Joe should teach everyone customer service. I want only him to h..." Read more
8 months ago
Google review
Brian Lister
"We needed some repairs to our Hot Tub and the Wellness Shop came through for us. Great communication throughout the process. The technician, Gary, was very helpful, explaining everything that needed to be done and completing the work. We're back enjoying our Jacuzzi tub!"
8 months ago
Google review
Alfonso Marino
"Had my hot tube serviced by Joe Sousa....did an excellent job....was very informative and gave me some great tips."
8 months ago
Google review
Jennifer Williamson
"We purchased a swim spa from the Wellness Shop early spring 2024. The customer service has been outstanding from day one. Jen and the team have gone above and beyond. Jen is not only friendly but have a high degree of product knowledge and willingness to help. Pricing is fair and transparent - definite value for your money. We are very happy with our swim..." Read more
8 months ago
Google review
Emily Wilson
"We had an amazing experience with a service tech that came out to fix an issues with our temperature of the tub, he was great with figuring what was wrong fixed the issue and asked if we needed any supplies for the tub. Well little did I know, he had a whole store in this truck. I was able to shop off of a list, and picked what I needed and wanted lol. Very..." Read more
8 months ago
Google review
Mark Wretham
"Had Joe Sousa out today for some Service and he was terrific! Got our Hot Tub fixed and working properly again in no time. I would highly recommend the Wellness Shop for all your Hot Tub needs!"
8 months ago
Google review
Jonathan Moser
"We were first time Hot Tub buyers looking into a good quality economical starter tub. After doing some research and reaching out it led us to the Nordic line of hot tubs supplied by Jacuzzi, where we met with James. James' took the time to explain all the options, pros, cons and was extremely helpful throughout the entire process with no sales pressure whats..." Read more
8 months ago
Google review
"Both Jenn and Mandi were my go to advisers on what tub would best suit my needs and space. Both these women were available anyday of the week to walk me through the process and always got back to me with answers to any inquiries."
7 months ago