Capterra 
G2 
630 reviews
4.9/5 average rating
User in Computer Software
Henry R
"Streamlined Call Management Solution. — What do you like best? I love how easy to use Gong is right out of the box. The integrations with Gainsight and Slack are also very useful to the way the company I work for operates. — What do you dislike? So far I have not had a bad experience. There are times when I have forgotten to add the as..." Read more
3 years ago
Marissa G
"New to gong but I love it. — What do you like best? I can read along with the call and it is easy to use. — What do you dislike? So far I have not experienced anything bad — Recommendations to others considering the product: keep doing great! — What problems is the product solving and how is that benefiting you?..." Read more
3 years ago
Courtney B
"Wonderful way to analyze your conversation. — What do you like best? Gong builds stronger conversations daily — What do you dislike? I May end up over-analyzing performance! — What problems is the product solving and how is that benefiting you? Gong solves the pain of deal recording, analyzing conversations, tracking points..." Read more
3 years ago
Mohammed A
"Helping my Performance Draggers with Actionable Insights. — What do you like best? Library & Snippets helped me in enabling sharing of knowledge// Relating the trackers with my current data-driven KPIs to identify key learnings — What do you dislike? Ability to raise tickets for tracker creation — Recommendations to others consid..." Read more
3 years ago
Austin W
"Easily the most necessary sales tool besides a CRM. — What do you like best? I love the analytics. Talk/listen ratio, paitence etc. — What do you dislike? The plug-in to the calendar can be a bit hit-or-miss, sometimes clinging to calendar blocks that are not actual meetings, for example reminders to "take a walk" — Recommendatio..." Read more
3 years ago
Alex Vincent d
"GONG is like a bank of my client conversation details. — What do you like best? Keeps track of my most valuable client conversations. — What do you dislike? Transcripts do not capture the exact spoken words from time to time. — Recommendations to others considering the product: I highly recommend new users to utilize the me..." Read more
3 years ago
Richard H
"Gong is a great for reviewing calls. It is a must have for a sales team! — What do you like best? Listening to sales calls and being able to search key words said. — What do you dislike? It can feel overwhelming all the content & things you can do but that is good because it has more complexity for those that need it. — What prob..." Read more
3 years ago
User in Retail
"Helped a lot with Sales Onboarding, Note taking, Quality check, Meeting Prep. — What do you like best? It's super helpful for new sales candidates to onboard. By watching experienced salespeople take calls, a lot of product, style and sales learning can happen at speed. Instead of focusing on note-taking, we can listen to prospects with attention..." Read more
3 years ago
User in Computer Software
"Unbelievably helpful tool for onboarding, deal management, and training! — What do you like best? - Analytics and coaching recommendations - Transcription - Automating next steps - Reminders for following up - Sharing call recordings with colleagues and prospects — What do you dislike? - Would be very interesting to see insights about..." Read more
3 years ago
Kunj S
"Must have tool for any sales team!!! — What do you like best? Love the ability to go back and listen to my recordings and share calls with customers. Also the stats (Talk ratio, interactivy) behind the call help improve how I run my calls. — What do you dislike? Cant think of any downsides. They only thing i come across is the transcr..." Read more
3 years ago
User in Computer Software
"Easy to Use & Great Insights. — What do you like best? Being able to search calls for specific phrases, search by prospect or account, etc. — What do you dislike? The only thing I would add would be a feature that highlights calls from across the org that the AI identifies as having a lot of green flags. There are so many great convers..." Read more
3 years ago
Felipe C
"An excellent tool. — What do you like best? I think that's really important to listen how was my performance in the calls. And with GONG a get to know what I need to improve and what was positive in my talk with the customers. It's an intuitive tool and since the first day, I didn't have difficulties using. — What do you dislike? I don..." Read more
3 years ago
Cory D
"Gong is arguably one of the MOST POWERFUL sales tools ever created! — What do you like best? The transcription feature, keywords, analytics and the way you can view your recordings — What do you dislike? That I can't edit transcript - sometimes I want to copy and paste the text so being able to fix it in-app would help — Recommen..." Read more
3 years ago
Andres W
"Exactly what you want! — What do you like best? It helps capture all the calls and video meets. Going back and reviewing the calls are made simple. — What do you dislike? Sometimes the calls dont appear in Gong as fast as I would like them to. — What problems is the product solving and how is that benefiting you? It helps m..." Read more
3 years ago
User in Logistics and Supply Chain
"Creates the opportunity to listen to old calls to learn from mistakes. — What do you like best? Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation. — What do you dislike? The only thing..." Read more
3 years ago
User in Computer Software
"Best Sales NoteTacker and Insights. — What do you like best? Gong allows users to go back and understand calls, while also providing helpful quick insights about topic categories, keywords, speaker %, and more. — What do you dislike? The spelling and voice to text is sometimes not accurate. — What problems is the product solving..." Read more
3 years ago
User in Computer Software
"Simple, effective tool. — What do you like best? I use gong daily. We use it to record all of our calls and to review calls being handed off by other team members. I use the transcript function all the time and love the commenting features. — What do you dislike? Nothing that I dislike as of yet! It's a pretty straightforward product..." Read more
3 years ago
Consultant in Events Services
"I have used it a few times and love the feedback I can get. — What do you like best? Getting feedback right after I get off the call. — What do you dislike? So far I have not found many things that I dislike — Recommendations to others considering the product: None — What problems is the product solving and how is tha..." Read more
3 years ago
Brian P
"Gong is a critical tool in my sales arsenal! — What do you like best? - Detailed Recordings- Analytics that break down my talk track- Transcriptions for easy referencing- Email reminders and notes on deliverables i committed to during my call- Easy peer feedback- Great UI- Talk Ratio data — What do you dislike? Nothing, it's all gravy...." Read more
3 years ago
Executive Sponsor in Management Consulting
"Good product, sales team was aggressive and onboarding has been lackluster, but core product is good. — What do you like best? I'm given time back in my day to not need to participate in meetings to understand the pulse of our sales pipeline or the health of our customer accounts — What do you dislike? I'd like there to be better suppo..." Read more
3 years ago
Timothy C
"Best Automated Recordings and Insights. — What do you like best? Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution. — What do you dislike? Nothing comes to mind - it's an all-around improvement from..." Read more
3 years ago
Eddy A
"Great for training and client follow up. — What do you like best? I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked mult..." Read more
3 years ago
User in Computer Software
"Fantastic. — What do you like best? Gong helps me be more effective in a faster way. The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights. — What do you dislike? Adding recognition of different languages and their translations to the product would allow for a wider and cross-coun..." Read more
3 years ago
Matt S
"The Best on the Market and a Game Changer for Coaching. — What do you like best? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used — What do you dislike? Doesn't capture touchpoints and conve..." Read more
3 years ago
"in a tech space as a new employee, gong has been incredible for shortening the learning curve. — What do you like best? I can listen to calls when it works for me - I can listen mulitiple times - it gives me "real life" examples — What do you dislike? Search terms really aren't applicable to calls — What problems is the product s..." Read more
3 years ago