Capterra 
G2 
630 reviews
4.9/5 average rating
User in Staffing and Recruiting
User in Accounting
"I use Gong for training. — What do you like best? I use gong to watch colleagues demos, i can fast track the recording and skip to my colleagues talking — What do you dislike? I'd like to see the transcript and screenshare at the same time — What problems is the product solving and how is that benefiting you? It helps me ge..." Read more
2 years ago
Jordan G
"Best platform to sharpen your saw and improve your sales skills. — What do you like best? You can easily review your calls and demos and see analytics of how much you are talking compared to your competitors. It's also nice they give you follow-up tasks. — What do you dislike? Filter service can be easier. It took me a second to find w..." Read more
2 years ago
Toby T
"Better than I remember! — What do you like best? Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues. — What do you dislike? I'm really impressed overall. My bigge..." Read more
2 years ago
Cedric G
"Gong Makes it Easy. — What do you like best? Being able to see deals that are at risk, being able to collaborate with my manager on calls effectively -- I am new at Miro and this is a critical part of how our team continues to grow our skills. — What do you dislike? It takes a while for Gong to load... I'm not sure why. This is honestl..." Read more
2 years ago
User in Computer Software
"Future of CRMs. — What do you like best? Call recordings, emails check, and the one-stop checklist for any sales person. — What do you dislike? The search button/results. This often does not show the accounts/calls that one is looking for. — Recommendations to others considering the product: Good tool. — What problem..." Read more
2 years ago
User in Security and Investigations
"Gong has been pinnacle in listening to calls and getting sales insights. — What do you like best? The ability to listen to calls and find out how I can improve on my own performance. — What do you dislike? Sometimes finding calls w/ key words can be a little hard to find. — Recommendations to others considering the product:..." Read more
2 years ago
Traci B
"Simplify Your Life. — What do you like best? Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any..." Read more
2 years ago
Toby T.
"Better than I remember! — What do you like best? Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues. — What do you dislike? I'm really impressed overall. My bigge..." Read more
2 years ago
User in Information Technology and Services
"Gong review. — What do you like best? shows the ratio of prospects/ sdr/ae talking, ability to speed up or slow down — What do you dislike? sometimes poor transcripts from call, but not a deal-breaker — What problems is the product solving and how is that benefiting you? being able to revisit a call and making sure its a qu..." Read more
3 years ago
User in Computer Software
"Incredible Product. — What do you like best? I simply love having recorded calls all in one place. — What do you dislike? I only dislike how many calls my company has - there are more than I could ever listen to! (I don't truly dislike this). It simply means that more of my time using Gong is spent digging through options. The paradox..." Read more
3 years ago
Jason T
"Great efficiency platform for onboarding and coaching effectiveness. — What do you like best? Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of..." Read more
3 years ago
User in Computer Software
"Best Call Review Insights. — What do you like best? Speaking time insights, topic breakdowns, being able to add comments to calls for coaching. — What do you dislike? Being a relatively new Gong user, I've haven't encountered anything I dislike so far. — Recommendations to others considering the product: It's a no brainer t..." Read more
3 years ago
Celine H
"Super easy to use! Great experience so far. — What do you like best? The most helpful part of Gong is the actionable pieces of advice that they include in the email recap of the call. I actually get to apply it! — What do you dislike? I haven't experienced any downsides yet! — What problems is the product solving and how is that..." Read more
3 years ago
Jason T.
"Great efficiency platform for onboarding and coaching effectiveness. — What do you like best? Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of..." Read more
3 years ago
Johnny F
"After my company switched to Gong from SalesLoft, I was very impressed with Gong. — What do you like best? Logging "Action Items" in recordings. Very helpful! — What do you dislike? Haven't run into anything bad so far. . — What problems is the product solving and how is that benefiting you? Creating reliable transcripts a..." Read more
3 years ago
Francis M
"Captures accurate speech to text. — What do you like best? The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate — What do you dislike? I think the only downside I see in the product is the automated..." Read more
3 years ago
Lauren H
"Great to Analyze Calls. — What do you like best? I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very sma..." Read more
3 years ago
Hailey B
"Make Call Recaps More Productive. — What do you like best? I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes..." Read more
3 years ago
Gabe F
"I think Gong is amazing tool to reference your call, and areas of improvement from your calls. — What do you like best? I love how not only are all your calls immediately available to reference, but they can be shared and accessed anytime. There are so many useful uses for Gong. — What do you dislike? I think the mp3 link is least use..." Read more
3 years ago
User in Information Technology and Services
"Gong - Use it. — What do you like best? I like how there are bars that show who is speaking. Very useful. — What do you dislike? As an SDR, this isn't as useful as it would be for an AE. I see the value for an AE but SDRs don't need it as much as an AE would. — Recommendations to others considering the product: If you're in..." Read more
3 years ago
User in Import and Export
"Very intuitive. — What do you like best? Many things like the transcription are accurate. The sound recording is excellent. — What do you dislike? We call Spanish-speaking people. The transcription doesn't work there. — Recommendations to others considering the product: N/A — What problems is the product solving and h..." Read more
3 years ago
User in Computer Software
"Amazing experience with Gong, definitely will refer. — What do you like best? Snippets within the Gong software itself and also very convenient for comments/feedback etc. — What do you dislike? Nothing that I dislike about the Gong application — What problems is the product solving and how is that benefiting you? Documentat..." Read more
3 years ago
User in Internet
"Love Gong! — What do you like best? Transcripts, built in score cards, trackers — What do you dislike? Sometimes the transcripts aren't perfect — What problems is the product solving and how is that benefiting you? Allows me to quickly read transcripts/listen to team members calls"
3 years ago
Administrator in Computer Software
"Amazing tools, has room for some improvements. — What do you like best? It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily. — What do you dislike? The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on..." Read more
3 years ago
"Gong is the best for learning from coworkers! — What do you like best? I love that you can listen to calls after the fact, and can easily skip through sections that are not relevant based on who's talking, etc. — What do you dislike? Nothing so far! I definitely don't look at all the data since there is SO much about each call. —..." Read more
2 years ago