Capterra 
G2 
630 reviews
4.9/5 average rating
Gabe S.
Verified User in Translation and Localization
". — What do you like best about Gong?Transcribing feature, key words through smart tracker — What do you dislike about Gong?Unable to combine snippets after recording — What problems is Gong solving and how is that benefiting you?Assisting with representatives with being able to measure and monitor their interactions wit..." Read more
7 months ago
Lauren W.
". — What do you like best about Gong?I like: 1. the summary they impose in the margin next to a call so you don't have to listen to the whole thing to see the main points/takeaways 2. That via gong there can be NO room for misunderstanding or communication. If a sales rep wants to know *exactly* what they are getting into going into a demo with..." Read more
7 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood. — What do you dislike about Gong?Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action. — What do you dislike about Gong?Need to continue to develop gen-AI features that support broader use cases. — What problems..." Read more
7 months ago
Megann L.
". — What do you like best about Gong?The fact that the interface is easy to use and the data that's available from it! — What do you dislike about Gong?I can't think of anything that I dislike. — What problems is Gong solving and how is that benefiting you?Gong is helping our reps be more effective with followup and iden..." Read more
7 months ago
Emily M.
". — What do you like best about Gong?I'm amazed by all of the features that Gong has rolled out! Leveraging AI in an easy way helps us to be more prescriptive around call analysis. Our team swears by Gong for our day-to-day operations! — What do you dislike about Gong?At this point, nothing. We need to be more diligent about learning..." Read more
7 months ago
Verified User in Market Research
". — What do you like best about Gong?Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive. — What do you dislike about Gong?Poor integration with Microsoft Teams, not as easy since you have to deal with third p..." Read more
7 months ago
Jon S.
". — What do you like best about Gong?The automatic recorder, the ability to easily snip my calls, share them internally and customize how long external folks can access the recording. Super easy integration with Google calendar that we use as well. — What do you dislike about Gong?sometimes the AI notes aren't always accurate. I get..." Read more
7 months ago
Maria Fernanda G.
". — What do you like best about Gong?appart from having a detailed transcription of your calls, their AI feature is amazing! You can as everything .. to give you and specific detail about the call or to make a resume of it and within a couple of seconds you will have it. — What do you dislike about Gong?So far for me is perfect, does..." Read more
7 months ago
Piotr G.
". — What do you like best about Gong?I like how easy it is to add the recording to the call. Being able to organize the recordings afterwards into dedicated folders is a huge benefit for me. — What do you dislike about Gong?I don't like the view of the planned recordings - they have short horizon and I can only see them in browser (n..." Read more
7 months ago
Verified User in Telecommunications
". — What do you like best about Gong?I can review my conversation with my clients and improve my performance in future interactions with them. It also blocks out the names which is good for privacy. — What do you dislike about Gong?All the conversations are not recorded sometimes, even if I permit to record. — What probl..." Read more
7 months ago
Shruti C.
". — What do you like best about Gong?The quality of the call and the transcript — What do you dislike about Gong?There is nothing that I dislike aboit Gong — What problems is Gong solving and how is that benefiting you?Gong helps in listening to the calls"
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?I love that I have a recording and a transcript of all my calls and that I can easily share the full calls or even snippets with my team and/or clients. I also really appreciate having a record of what I said I'd do before our next call. It really helps me stay on top of things with my clients and fulfill my e..." Read more
7 months ago
Albin L.
". — What do you like best about Gong?The AI insights from meetings, emails and calls. Along with the full pipeline management capabilities — What do you dislike about Gong?Missing the ability to take the insight and turn it into emails — What problems is Gong solving and how is that benefiting you?Helps rate agents and g..." Read more
7 months ago
Verified User in Marketing and Advertising
". — What do you like best about Gong?The Spotlight section has your call summarised perfectly. The Next Steps is very easy to track and follow up on. Also, the AI-Driven Follow Up mails is the biggest vale add for me in terms of time saved. — What do you dislike about Gong?Integrations with SFDC and Rattle can be more seamless. ..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?It's very helpful to go back to calls and re-listen/analyze the customer interactions. — What do you dislike about Gong?Somewhat clunky navigation/finding calls. — What problems is Gong solving and how is that benefiting you?It's great for tracking the minutia of deals but also doing..." Read more
7 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Gong has been instrumental in recapping meeting notes saving me hours of time and making my processes as a CSM seamless. — What do you dislike about Gong?I'd love if Gong's AI feature could sweep all calls from an account not just the most recent ones. — What problems is Gong solving..." Read more
7 months ago
Flavia B.
". — What do you like best about Gong?Gong facilitates the daily basis routine and main activities that need to be made by sales executives, it accelerates your time to respond to clients, helps you to write better e-mails with the use of AI, and you can have an all-in-one platform to update your activities and access everything you need. Gong als..." Read more
7 months ago
Michelle L.
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7 months ago
Verified User in Computer Software
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7 months ago
Talyta C.
". — What do you like best about Gong?Gong is an essential tool for any company that serves customers via voice, it provides a summary of the call, cuts parts to fill a library, we can tag a collaborator for a later feed, search for a specific word, among many other things .. — What do you dislike about Gong?sometimes there may be a s..." Read more
7 months ago
Tyler S.
". — What do you like best about Gong?Gong is an essential tool for all aspects of your business, including business development, sales, customer success, and retention. Its versatility makes it valuable for everyone.Got it! I've noted the text you provided. — What do you dislike about Gong?It's instrumental. There is no downside to G..." Read more
7 months ago
Cody L.
". — What do you like best about Gong?Immediate feedback and response on my calls, I don't always have time to be taking notes while I'm in a call, so Gong captures everything for me and provides a great summarized view of the call as well as transcript. I use Gong daily for calls and feedback. — What do you dislike about Gong?So far..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?the AI generated follow ups are really helpful when busy and dealing with a lot of deal cycles — What do you dislike about Gong?I wish the there was a more clear ability to search all types of calls and the engage platform was a bit more built out — What problems is Gong solving and h..." Read more
7 months ago
". — What do you like best about Gong?I love the prompting functionality and strong Salesforce object architecture. — What do you dislike about Gong?No strong dislikes. Areas for opportunity would be around doing AMA prompting across cohorts of Opportunities (ie what are pain points for sub-50k ACV deals vs 100k+ deals) and improved S..." Read more
7 months ago