Capterra 
G2 
585 reviews
4.9/5 average rating
Angélica Anaid L.
Nik N.
". — What do you like best about Gong?The ability to review calls and e3nhance my notes, and pass the customer's message precisely as intended. Also, it makes training A LOT easier. I also love the ability to send my customers the calls that we had for a refresher as well as show the product team issues that our customers have had. — ..." Read more
13 days ago
Alex H.
". — What do you like best about Gong?- Easy to use - Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads) — What do you dislike about Gong?- SLow to analyse calls. Takaes hours from the end of a call for the detail..." Read more
13 days ago
Louis S.
". — What do you like best about Gong?As my title state, Gong is like collective wisdom for your company. Employees come and go but their interactions, conversations and the relationships they build are collected and saved creating a library of their professional legacy — What do you dislike about Gong?Aesthetics of the interface can..." Read more
13 days ago
Sean G.
". — What do you like best about Gong?Gong is a great tool for not only personal growth, but a way to help your team out as well. The AI features are super helpful on the sales development side when pairing with AE's. — What do you dislike about Gong?It takes a while to analyze sometimes but it may be the length of the videos. —..." Read more
13 days ago
Pardhu V.
". — What do you like best about Gong?The Stats and the interesting facts of a particular conversation gives an insight as to how the conversation is tunring out to be. Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide cu..." Read more
13 days ago
Oscar V.
". — What do you like best about Gong?I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call. — ..." Read more
17 days ago
Annie L.
". — What do you like best about Gong?Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers. — What do you dislike about Gong?i don't have anything in mind that I dislike about gong at the moment — What problems is G..." Read more
17 days ago
Melissa C.
". — What do you like best about Gong?Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickl..." Read more
20 days ago
Verified User in Veterinary
". — What do you like best about Gong?In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps. — What do you dislike about Gong?This is an "us" problem as..." Read more
21 days ago
Dan F.
". — What do you like best about Gong?The intel and visibility that Going provides into my pipeline (our instance is integrated with SFDC). The ability to see activity, the number and seniority of contacts engaged, and Gong's underlying AI that helps us predict where we'll land is a game changer. We also use the Smart Trackers to measure specific..." Read more
25 days ago
Verified User in Computer Software
". — What do you like best about Gong?The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Go..." Read more
25 days ago
Nathan F.
"Life saver for CSMs! — What do you like best about Gong? My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We ar..." Read more
a year ago
Katarina R.
"Game Changer for Growing Sales Teams. — What do you like best about Gong? Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of compe..." Read more
a year ago
Lucas M.
"A must-have. — What do you like best about Gong? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic. Updating this a b..." Read more
a year ago
Malena G.
"Loving Gong! — What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go strai..." Read more
a year ago
Stephanie H.
"Sales representatives must have this tool. — What do you like best about Gong? I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I ne..." Read more
a year ago
Simon L.
"Gamechanger, even if you're not in sales. — What do you like best about Gong? The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks. It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with..." Read more
a year ago
John H.
"Really easy to use and delivers powerful insights. — What do you like best about Gong? The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for bo..." Read more
a year ago
Michelle H.
"Incredibly helpful for onboarding. — What do you like best about Gong? Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it re..." Read more
a year ago
Jack P.
"An amazing tool to help with Sales Coaching,reporting and feedback. — What do you like best about Gong? It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanc..." Read more
a year ago
Nadeem K.
"Every Sales Team needs Gong. — What do you like best about Gong? Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams. Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement — What do you dislike about..." Read more
a year ago
Emily T.
"Can't believe I used to sell without it. — What do you like best about Gong? I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll..." Read more
a year ago
Anthony M.
"Gong fosters accountability. — What do you like best about Gong? I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need. — What do you dislike about Gong? O..." Read more
a year ago
Mikayla M.
"Awesome Application For Training Tool. — What do you like best about Gong? Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic. —..." Read more
a year ago
". — What do you like best about Gong?Love the highlights and recommendations, also the next steps — What do you dislike about Gong?Nothing really, is a great tool mainly for my commercial calls with potential customers — What problems is Gong solving and how is that benefiting you?To have acccess to follow up notes and n..." Read more
13 days ago