Capterra 
G2 
630 reviews
4.9/5 average rating
Dan I
Shaun F
"Record, Review, Improve! — What do you like best? I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers — What do you dislike? I really have yet to find much that I don't like about this product — What problems are you solving with the product? What benefi..." Read more
3 years ago
David R
"Incredible Tool for Video Sharing and Recording. — What do you like best? The ability to find separate parts of the call and have it transcribed. Also the ability to share Zoom conference calls within the company. — What do you dislike? I feel the transcribing could be a little bit better it's still pretty good but sometimes messes up..." Read more
3 years ago
Peony S
"Best digital note taker. — What do you like best? I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call. — What do you dislike? Some customers are uncomfortable being recorded. — What problems are you solving with the product? What benefits..." Read more
3 years ago
User in Information Technology and Services
"Gong has it all! — What do you like best? - The ability to speed up watching callbacks- transcripts- seeing who is talking when-grouping of certain clients timeline — What do you dislike? - UI somewhat hard to find what I need on first search — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Manisha R
"It's one of the best actionable integrated platforms I've used so far. — What do you like best? I like how it captures and analyses customer interaction across different industries. This is extremely helpful while on a call with the customer, as it highlights the risks and opportunities. It is very easy to use and incredibly transparent. It's our..." Read more
3 years ago
Lauren M
"Time Saving. — What do you like best? The ability to search words! It saves me time from having to listen to the whole thing or skip through to try to find a specific topic. It is pretty accurate too. — What do you dislike? The search of words could still be improved. I don't use the deals feature, but that is because I am not in sales..." Read more
3 years ago
User in Market Research
"Habit Buster! — What do you like best? Gong has helped me to understand my verbal habits (filler words, word overuse, etc.) and adjust accordingly with each client call. — What do you dislike? The annotation isn't always very accurate. — What problems are you solving with the product? What benefits have you realized? Solvi..." Read more
3 years ago
User in Marketing and Advertising
"Incredibly Useful tool! — What do you like best? I love the transcribe feature as well as the "action items" after a call. When you work with a ton of clients, this comes in handy to make sure you are closing all gaps on the next steps and not leaving anything out! — What do you dislike? The transcribe feature doesnt always pick up exa..." Read more
3 years ago
User in Computer Software
"Incredible Sales Tool. — What do you like best? Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback. — What do you dislike? The transcript feature seems to need some work. Sometimes the words do not properly ma..." Read more
3 years ago
User in Computer Software
"Great tool to simplify your sales calls! — What do you like best? Ability to review each element of my sales call. I can skip to times when I'm speaking, or when someone else is speaking, and can visually see who is dominating that conversation. — What do you dislike? I do think its a bit awkward when someone joins the call and asks wh..." Read more
3 years ago
User in Business Supplies and Equipment
"User-friendly coaching tool. — What do you like best? The insights and the feedback tool are really effective — What do you dislike? There is not much that I dislike about Gong — What problems are you solving with the product? What benefits have you realized? knowing the talk ratio is extremely helpful moving forward with..." Read more
3 years ago
User in Hospital & Health Care
"Gong helps me hone my cold calling skills. — What do you like best? Listening to other team members' calls is great — What do you dislike? Wish the transcription was better sometimes — What problems are you solving with the product? What benefits have you realized? I've realized that I can listen to sales calls and gain mo..." Read more
3 years ago
Administrator in Marketing and Advertising
"Talent Development Partner. — What do you like best? The ability to section calls based on topics in order to create libraries for learning and shared best practices for success. — What do you dislike? I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or..." Read more
3 years ago
User in Financial Services
"cd. — What do you like best? listening speed features and listening back to the call — What do you dislike? a bit clunky to use, transcript isn't best — What problems are you solving with the product? What benefits have you realized? listening to myself I know I need to read script more"
3 years ago
Consultant in Consumer Services
"Really amazing tool & give you a grasp of getting better insights with your business. — What do you like best? the customizability of trackers, custom dictionary — What do you dislike? inaccurate capture or words. need to massage data manually — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Ilan L
"Great tool, but not perfect. — What do you like best? The recording with timestamps for meeting events is super helpful for review. Also, the transcript is super helpful allowing you to search by word or reference. — What do you dislike? Loading the recording can be very slow even from a machine that is connected via fiber optics. Espe..." Read more
3 years ago
Adam L
"Must have tool for a Sales Org. — What do you like best? Easy to use. I love the transcript capabilities. — What do you dislike? I really have no problems with Gong. It is super easy and provides tremendous value. — What problems are you solving with the product? What benefits have you realized? Gong has allowed me to see..." Read more
3 years ago
Frannie D
"HUGE Gong Fan! — What do you like best? There are four things most helpful: 1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up. 2. I work closely with our VP of Tech Co..." Read more
3 years ago
User in Financial Services
"5 star. — What do you like best? Adding comments to calls in real-time, scorecards, and more — What do you dislike? Everything is great. There are no negatives. — What problems are you solving with the product? What benefits have you realized? Call coaching - 5 star. Ability to listen in as well as provide proper feedback..." Read more
3 years ago
Terri M
"Gong -- A platform for building strong sales teams, one call listening at a time. — What do you like best? The regular emails with recordings are super helpful -- it's a great reminder to ensure that follow ups get sent out. It integrates incredibly well with our Zoom platform and is very effective. — What do you dislike? I don't have..." Read more
3 years ago
User in Translation and Localization
"Great app to review calls. — What do you like best? Very easy to use and provides easy insights post call for me to action up. Also very intuitive UI for navigating previous conversations with customers. — What do you dislike? Sometime the search feature doesn't return the results that I would like. Seems to have a hard time indexing t..." Read more
3 years ago
User in Primary/Secondary Education
"Cool Way To Analyze Info. — What do you like best? It's very interesting and helpful to see the breakdown of data. Ex. talk-time, transcript, key words, etc. — What do you dislike? You can't search for words in the transcript. It would be helpful to reconfirm scheduling or follow up info, quickly. — What problems are you solving..." Read more
3 years ago
Sandra S
"I thought it was a good call! — What do you like best? Gong showed me that a recent call that I thought went well, had a lot of room for improvement. I listened to the call before sending my follow-up email to the customer and was able to fill in the gaps and hopefully leave a more credible sounding impression than what I heard. I am newer so I kn..." Read more
3 years ago
Consultant in Human Resources
"Gong has helped me to improve my sales pitch. — What do you like best? Being able to find points of interest during your recorded call is amazing! Also, the button to go from speaker to speaker is super helpful. — What do you dislike? Nothing so far really. It is enough the way it is. — What problems are you solving with the pro..." Read more
3 years ago
"Dan's Gong Review. — What do you like best? The fact that I can listen to my own calls. — What do you dislike? Sometimes it can be difficult to locate a call for my team. — What problems are you solving with the product? What benefits have you realized? I am improving my sales skills by listening to other reps sales calls...." Read more
3 years ago