Capterra 
G2 
630 reviews
4.9/5 average rating
Farhid C.
Owen P.
"Useful for recording conversations. — What do you like best about Gong? It's reliable and easy to set up. Gong makes it very easy to revisit conversations (both video and audio) and the quality of the videos and audio recordings are very good. The transcriptions leave a lot of room for improvement though. Gong makes it very quick and easy to share..." Read more
2 years ago
Carlos R.
"Great source of truth. — What do you like best about Gong? In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a r..." Read more
2 years ago
Sharon D.
"Nice resource for Calls. — What do you like best about Gong? Gong has provided the ability to go back and review calls and do follow ups. There have been many times I have needed to go back and replay or reference information and it's been invaluable in finding it quickly and easily. Stats and other information provided are also helpful. It also..." Read more
2 years ago
McKenzie C.
"More than just a library of calls. — What do you like best about Gong? Gong is super helpful in that it's not only a library for my company's calls, it also allows me to listen to them on the go. I rewatch demos/discos while I'm on the treadmill, listen to calls when I'm driving, and really love the feature where I can make playlists and save filt..." Read more
2 years ago
Alex G.
"Conversation Intelligence & Secret Weapon. — What do you like best about Gong? Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual mee..." Read more
2 years ago
Daniel G.
"No longer taking notes or wasting time on internal e-mails (about the meetings). — What do you like best about Gong? The recording is very high quality. It is very helpful to identify at what time the customer is answering a question in order to tag someone relevant in the organization that will require to review it instead of sending them an e-ma..." Read more
2 years ago
Farhid C.
"Asynchronous collaboration is now much more efficient. — What do you like best about Gong? Having the opportunity to be able to view meetings that you did not have the opportunity to participate in, review every detail of what was discussed in that meeting, go back in time as many times as necessary and receive a summary of all the calls of the we..." Read more
2 years ago
Malena G.
"Loving Gong! — What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go strai..." Read more
2 years ago
Usman K.
"Gong has helped us use our past calls as training tools! — What do you like best? The number of metrics that Gong provides its customer base. It gives non participants concise transparency into what is going on in other meetings, with external clients! — What do you dislike? I would say that there is not one thing I dislike; I wish tha..." Read more
2 years ago
Alexandria S.
"Amazing tool for onboarding and development! — What do you like best? Gong has been an integral part of my onboarding and development as a new business development rep in the SaaS space! I love that I can listen to my colleagues' calls to prepare myself for my own calls and hear objection handling in real scenarios. I also love how advanced the ca..." Read more
2 years ago
Jack W.
"Amazing insight tool for further self improvement! — What do you like best? Gong provides valuable data helping me understand how to be more effective with lead management. The filtration of calls database is so advanced I can easily navigate within the platform to find points of interest and review my previous calls and search for specific inform..." Read more
2 years ago
Traci B.
"Simplify Your Life. — What do you like best? Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any..." Read more
2 years ago
Taylor H.
"This is such a game changer. Welcome to the future! — What do you like best? Being able to focus on my customer instead of taking notes is so helpful. I've always had to take notes to keep everything straight and now that I am not worried about getting every little detail, I can be fully present in the conversation. — What do you dislike?..." Read more
2 years ago
Michelle W.
"A few bugs, but overall this is a fantastic product. — What do you like best? I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end. — What do you dislike? I am really struggling with the call search function. It isn't as..." Read more
2 years ago
Matthew G.
"An amazing tool for sales and CS teams. — What do you like best? As a CS leader, gong allows me to have recordings and transcripts of the conversations and QBRs my team is having with customers. I can set up alerts for specific words or phrases (I.e. Cancel, merger, acquisition, renewal, etc) and get emails when these are used. As well, gong has..." Read more
2 years ago
Alyssa B.
"Out Of College - First Time Job - Gong is a lifesaver! — What do you like best? What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and an..." Read more
2 years ago
Varun A.
"Great software - auto-transcription + recording allow smoother interaction without note-taking. — What do you like best? The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction. — What do you dislike?..." Read more
2 years ago
Sirene R.
"Great for Learning. — What do you like best? Gong is super helpful for a few reasons -- 1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate 2) If you take a lot of calls e..." Read more
2 years ago
Joseph D.
"A Modern Tool for Modern Sellers. — What do you like best? Gong is an incredible tool for reviewing the hard work that you put into your calls. Not only can you listen to your calls, but their interface is smart enough to detect topics of interest such as: - conversation topics - % of time spent talking by person on the call - follow ups - te..." Read more
2 years ago
Brianna F.
"GONG // Best Coaching tool. — What do you like best? Gong has been great for coaching on calls as well as tracking deals in an easier way. The platform is great and it provides valuable insight on coaching points for cold calls, introductory calls, and demos. Useful from SDR level whole way to the CEO — What do you dislike? I really ha..." Read more
2 years ago
Alexander M.
"Surprisingly amazing tool for marketers! — What do you like best? I love that we're able to get direct customer feedback. We can start using customer feedback in our marketing. For example we can change our tone of voice to speak more directly to customers in their own words. We can also figure out what they like, dislike, or what they might not k..." Read more
2 years ago
Krupa P.
"User friendly, and accessibility! — What do you like best? The main quality of gong I like as an associate is an accessibility and user-friendliness. In other roles, we did not have access to our calls and our teammates calls. This has been huge for going into a new role so I can review my calls regularly and compare them to similar colleagues. It..." Read more
2 years ago
Mac R.
"Gong is good but Chorus is better. — What do you like best? The actual features of Gong are great. I love that you are able to search call participants by host and narrow it down to the specific individual you want to call shadow. Also, the keywords is definitely a huge plus when joining a new company and trying to pick up on product knowledge...." Read more
2 years ago
Roberto R.
"I don't go on a sales call without Gong. — What do you like best? Gong is awesome. Gong is super helpful for: 1) Taking notes on calls to ensure you don't miss anything important 2) Enabling reps to be present and focus on what the customer is saying instead of multi tasking/taking notes at the same time so you can ask effective questions 3) Co..." Read more
2 years ago
"Asynchronous collaboration is now much more efficient. — What do you like best about Gong? Having the opportunity to be able to view meetings that you did not have the opportunity to participate in, review every detail of what was discussed in that meeting, go back in time as many times as necessary and receive a summary of all the calls of the we..." Read more
2 years ago