Capterra 
G2 
585 reviews
4.9/5 average rating
User in Staffing and Recruiting
User in Computer Software
"Super Useful Tool! — What do you like best? I like how you can easily tag people for feedback and search for calls easily. The analytics are very helpful as well (i.e. knowing how much I'm talking vs. the prospect and keywords throughout the call. I also love the ring central integration to record calls. — What do you dislike? This i..." Read more
2 years ago
User in Accounting
"I use Gong for training. — What do you like best? I use gong to watch colleagues demos, i can fast track the recording and skip to my colleagues talking — What do you dislike? I'd like to see the transcript and screenshare at the same time — What problems is the product solving and how is that benefiting you? It helps me ge..." Read more
2 years ago
Longinus N
"Gong Review. — What do you like best? Gong is very helpful for training in my current role. I am able to review different topics and sharpen my skills by learning from my peers. I can do this on my own time and the website is super easy to use. — What do you dislike? I haven't found anything I dislike about the system. Keep up the grea..." Read more
2 years ago
Hicham B
"Great onboarding. — What do you like best? The possibilities it offers and the usability — What do you dislike? It's time consuming and we had some bugs. — What problems is the product solving and how is that benefiting you? Being able to go back to the demo and client interaction, better note taking."
2 years ago
William H
"Gong has allowed me to get up-to-speed as a new rep quickly. — What do you like best? Being able to listen to calls of top perfromers at the company. — What do you dislike? Need to spend more time in the platform. There are a lot of features I am probably not taking advantage of because I don't know they even exist. — What proble..." Read more
2 years ago
Somesh D
"A very insightful, efficient, and powerful tool. — What do you like best? The best part of the GONG tool is the topic search and annotations feature, one can look for a certain topic or word that was exchanged on the call. — What do you dislike? Nothing in particular but one thing i would suggest is the option of specific date range in..." Read more
2 years ago
User in Computer Software
"Future of CRMs. — What do you like best? Call recordings, emails check, and the one-stop checklist for any sales person. — What do you dislike? The search button/results. This often does not show the accounts/calls that one is looking for. — Recommendations to others considering the product: Good tool. — What problem..." Read more
2 years ago
User in Security and Investigations
"Gong has been pinnacle in listening to calls and getting sales insights. — What do you like best? The ability to listen to calls and find out how I can improve on my own performance. — What do you dislike? Sometimes finding calls w/ key words can be a little hard to find. — Recommendations to others considering the product:..." Read more
2 years ago
Traci B
"Simplify Your Life. — What do you like best? Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any..." Read more
2 years ago
Jordan G
"Best platform to sharpen your saw and improve your sales skills. — What do you like best? You can easily review your calls and demos and see analytics of how much you are talking compared to your competitors. It's also nice they give you follow-up tasks. — What do you dislike? Filter service can be easier. It took me a second to find w..." Read more
2 years ago
Toby T
"Better than I remember! — What do you like best? Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues. — What do you dislike? I'm really impressed overall. My bigge..." Read more
2 years ago
Cedric G
"Gong Makes it Easy. — What do you like best? Being able to see deals that are at risk, being able to collaborate with my manager on calls effectively -- I am new at Miro and this is a critical part of how our team continues to grow our skills. — What do you dislike? It takes a while for Gong to load... I'm not sure why. This is honestl..." Read more
2 years ago
Toby T.
"Better than I remember! — What do you like best? Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues. — What do you dislike? I'm really impressed overall. My bigge..." Read more
2 years ago
User in Computer Software
"Incredible Product. — What do you like best? I simply love having recorded calls all in one place. — What do you dislike? I only dislike how many calls my company has - there are more than I could ever listen to! (I don't truly dislike this). It simply means that more of my time using Gong is spent digging through options. The paradox..." Read more
2 years ago
Jason T
"Great efficiency platform for onboarding and coaching effectiveness. — What do you like best? Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of..." Read more
2 years ago
User in Information Technology and Services
"Gong review. — What do you like best? shows the ratio of prospects/ sdr/ae talking, ability to speed up or slow down — What do you dislike? sometimes poor transcripts from call, but not a deal-breaker — What problems is the product solving and how is that benefiting you? being able to revisit a call and making sure its a qu..." Read more
2 years ago
User in Computer Software
"Best Call Review Insights. — What do you like best? Speaking time insights, topic breakdowns, being able to add comments to calls for coaching. — What do you dislike? Being a relatively new Gong user, I've haven't encountered anything I dislike so far. — Recommendations to others considering the product: It's a no brainer t..." Read more
2 years ago
Johnny F
"After my company switched to Gong from SalesLoft, I was very impressed with Gong. — What do you like best? Logging "Action Items" in recordings. Very helpful! — What do you dislike? Haven't run into anything bad so far. . — What problems is the product solving and how is that benefiting you? Creating reliable transcripts a..." Read more
2 years ago
Celine H
"Super easy to use! Great experience so far. — What do you like best? The most helpful part of Gong is the actionable pieces of advice that they include in the email recap of the call. I actually get to apply it! — What do you dislike? I haven't experienced any downsides yet! — What problems is the product solving and how is that..." Read more
2 years ago
Jason T.
"Great efficiency platform for onboarding and coaching effectiveness. — What do you like best? Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of..." Read more
2 years ago
Administrator in Computer Software
"Amazing tools, has room for some improvements. — What do you like best? It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily. — What do you dislike? The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on..." Read more
2 years ago
User in Internet
"Love Gong! — What do you like best? Transcripts, built in score cards, trackers — What do you dislike? Sometimes the transcripts aren't perfect — What problems is the product solving and how is that benefiting you? Allows me to quickly read transcripts/listen to team members calls"
2 years ago
User in Computer Software
"Amazing experience with Gong, definitely will refer. — What do you like best? Snippets within the Gong software itself and also very convenient for comments/feedback etc. — What do you dislike? Nothing that I dislike about the Gong application — What problems is the product solving and how is that benefiting you? Documentat..." Read more
2 years ago
Francis M
"Captures accurate speech to text. — What do you like best? The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate — What do you dislike? I think the only downside I see in the product is the automated..." Read more
2 years ago
"Gong is the best for learning from coworkers! — What do you like best? I love that you can listen to calls after the fact, and can easily skip through sections that are not relevant based on who's talking, etc. — What do you dislike? Nothing so far! I definitely don't look at all the data since there is SO much about each call. —..." Read more
2 years ago