Capterra 
G2 
630 reviews
4.9/5 average rating
User in Information Technology and Services
Taylor D
"Helpful competitive insights. — What do you like best? I use Gong for competitive tracking which helps guage the threat level. If we are coming up against a competitor consistently then we know we have to pay more attention going forward. — What do you dislike? It could be smarter in searching for terms. When I search for a competitor..." Read more
4 years ago
User in Hospital & Health Care
"Super helpful for learning a new postion. — What do you like best? I like that I can search keywords and locate recordings that are helpful for me to learn my new sales roles. I also like that I can print the transcripts to create my scripts. — What do you dislike? The word recognition could be a little stronger, I think. We have a lot..." Read more
4 years ago
Mary A
"A tool to unlock alignment between departments. — What do you like best? I am in marketing, so I don't have very many client/prospect-facing calls. However, our team uses Gong and it is immensely valuable for me to be able to go through calls and tune into what real people who use our product or are considering becoming a customer think, say, and..." Read more
4 years ago
Anton S
"Powerful coaching tool. — What do you like best? Gong has helped me coach and train sales professionals more efficiently and in a more structured way. Gong has helped my teams share learnings (both successes and failures). Furthermore, I use Gong to help with customer calls that need to be transcribed and used for quality check-in. — What do..." Read more
4 years ago
Michael H
"A wonderful, impactful sales tool. — What do you like best? Pipeline management is a breeze with Gong, also really appreciate the data-driven metrics that they provide. The call analysis AI is top-tier. I am so pleased so far and can't wait to continue to find more features and tools impactful to my role — What do you dislike? The call..." Read more
4 years ago
User in Marketing and Advertising
"Great resource for someone training. — What do you like best? I like that you can search a keyword and find a conversation that applies to that word. It is also very help that you can filter the conversations by host and client. — What do you dislike? Have had no bad experiences yet while using. Thus far, it has been nothing but helpfu..." Read more
4 years ago
User in Computer Software
"Incredible Platform. — What do you like best? The trackers and analytics are the best part of Gong. It's helped me refine my sales process and get insight into where I'm strongest and where I need more work during my calls with prospects. — What do you dislike? The call transcriptions are off fairly often, not in any significant way, b..." Read more
4 years ago
User in Information Technology and Services
"Absolutely love how easy to use Gong is. — What do you like best? Mobile app: love that it picks up where I was on the desktop version — What do you dislike? Hate that I cant highlight a snippet and send it - its too much back and forth to get the timing right — What problems are you solving with the product? What benefits have..." Read more
4 years ago
User in Information Services
"Gong is a Very Powerful Sales Tool. — What do you like best? I like that I can go back to every call and re-listen to them so that I am not missing anything. — What do you dislike? I don't dislike anything. Nothing is missing, based on my current usage. — What problems are you solving with the product? What benefits have you rea..." Read more
4 years ago
Bailey C
"Knows your deals better than you. — What do you like best? Gong records all of my meetings and client interactions. When I've got a busy day I can go back and reference important follow-up tasks, and customer points of interest. — What do you dislike? I really love Gong! Right now I'm not sure what else I would add. Salesloft integrat..." Read more
4 years ago
Danielle G
"Gong has been the most valuable tool during my onboarding period. — What do you like best? Gong has been the most valuable tool during my onboarding period. I wish every company used this - especially in a sales role it's so important to know the in's and out's of every account and Gong has allowed me to get ahold of the small details not captured..." Read more
4 years ago
Consultant in Computer Software
"Gong is a gamechanger. — What do you like best? recording calls, snippets, copy transcripts to notes for review — What do you dislike? time to process recording. having to uplo — What problems are you solving with the product? What benefits have you realized? ability to review calls, and take notes"
4 years ago
User in Computer Software
"Really useful. — What do you like best? Really useful way to recap meetings in a very detailed way. — What do you dislike? Nothing specifically at the moment for me — What problems are you solving with the product? What benefits have you realized? The graphs about the speakers are really useful"
4 years ago
Andrea A
"Accelerating my onboarding. — What do you like best? I use Gong videos to review how experienced colleagues position our offerings and what are the most frequent questions from prospects. I like the possibility to skip intro parts of the call and focus on the qualification and q&a. I also like the feature to fast forward to the speaker I want to h..." Read more
4 years ago
Steve H
"Revolutionized the way I hone my skills. — What do you like best? the way Gong tracks different topics being discussed throughout the call — What do you dislike? it's hard to find calls quickly when searching clients — What problems are you solving with the product? What benefits have you realized? analyzing why deals stal..." Read more
4 years ago
User in Computer Software
"Providing product leadership with insight to what prospects need. — What do you like best? I love the flexibility of being able to review calls from anywhere so I can multitask while learning valuable insights about what prospects are asking and how sales is responding. — What do you dislike? I have been using Gong for a few weeks for..." Read more
4 years ago
Jana-Sophia A
"Gong is the best tool for training purposes, I've ever experienced. — What do you like best? I like the most that I can find all existing calls of the whole company with an easy search setup. Also the analyzing tools that show the topics I was talking about and for how long in comparison to others. — What do you dislike? Nothing, it's..." Read more
4 years ago
Nina F
"Highly recommend this awesome tool! — What do you like best? Being an SDR, gong has helped me increase my success rate exponentially via email and (cold) phone calls by having the ability to track each and every handshake that occurs. — What do you dislike? To this day, I do not see a dislike in the product. The tool itself is extremel..." Read more
4 years ago
Mark T
"Gong has been a game changer in the way we improve our sales process and rep ramp time. — What do you like best? The fact that new starters, sales and otherwise can join the business and get an instant handle on how we run our process and what challenges our prospects have. Furthermore, our topics insight are now kicking in and we can see which ca..." Read more
4 years ago
User in Mechanical or Industrial Engineering
"Intelligent Platform. — What do you like best? - tracking deals and communication - learning what works — What do you dislike? can't think of something now. maybe navigating the platform could be easier? — What problems are you solving with the product? What benefits have you realized? - reviewing deals that fell through t..." Read more
4 years ago
Gigi T
"Great insights and organization with Gong. — What do you like best? I like that all of our calls are automatically stored in Gong. It is easy to find, locate and track all ongoing calls. Plus, the reminder to email with the call embedded in it is great. — What do you dislike? Search function does not always work full, it can be hard to..." Read more
4 years ago
User in Computer Software
"Senior Customer Success Manager. — What do you like best? Coaching metrics. The ability to easily pull calls for Customers from all internal teams, providing fluid transparency with Customer handoffs. — What do you dislike? The search features are slow and not as easy to use as I'd hope. — What problems are you solving with the p..." Read more
4 years ago
Katie B
"Awesome Resource for Reviewing Calls with Clients. — What do you like best? Being able to go back and listen to calls is extremely beneficial especially when your job revolves around several calls a week. Notes can only do so much as you don't want to seem more concerned with note-taking rather than talking with your client. This gives you the abi..." Read more
4 years ago
Matheus K
"Recorded Calls are the best tool for onboarding! — What do you like best? Joining a new company while working fully remote can be challenging. However, Gong has helped me to onboard exceptionally with recorded calls. With them, I could learn much faster how to pitch the product, understand the main objections and how to overcome them before even g..." Read more
4 years ago
"Great app. — What do you like best? Seeing the transcript and the clear visual about who is speaking (and skip around accordingly) are great. — What do you dislike? Not many. Perhaps the mobile implementation could use some work. — What problems are you solving with the product? What benefits have you realized? I use it pr..." Read more
4 years ago