Capterra 
G2 
630 reviews
4.9/5 average rating
Bridgette R
User in Information Technology and Services
"Great for calls. — What do you like best? Love that it analyses the call and shows what is done well and what needs improving. — What do you dislike? The transcript is usually very off and quite different from what is being said. — What problems are you solving with the product? What benefits have you realized? I've cut do..." Read more
3 years ago
Mitchell L
"Gong is the best way to log sales calls and interactions as a company-wide resource. — What do you like best? I love the filter and search capabilities that make it super simple to find calls that match the needs of your initiative. Especially being able to search by term or specific keyword. — What do you dislike? Not much to dislike...." Read more
3 years ago
User in Computer Software
"Very helpful tool. — What do you like best? I like that the tool creates a pretty accurate transcript of my calls. I no longer have to worry about taking notes--I can instead listen closely to dig deeper. — What do you dislike? I don't think I have any dislikes at this time. — What problems are you solving with the product? What..." Read more
3 years ago
User in Computer Software
"Can be very useful should you have a single product. — What do you like best? Gong is very visual and this makes it user friendly, also good at tracking activity and reminders — What do you dislike? This is limited to a single product if you have multiple opportunities for a single client it cannot distinguish the activity specific to..." Read more
3 years ago
Renée O
"Can't live without Gong. — What do you like best? Gong's product is easy to use and it serves a variety of important use cases for our team. First and foremost, it allows our team to get insight into our pipelines and quickly spot deals that might not be on track so we can respond and get ahead. Second, it allows us to more quickly onboard new emp..." Read more
3 years ago
Dan C
"Your Company's Secret Weapon. — What do you like best? The ability for colleagues to gain the insights to do their jobs more effectively and efficiently has never existed in one tool in the last 25 years. — What do you dislike? When I find something, I'll let you know. — What problems are you solving with the product? What benef..." Read more
3 years ago
User in Computer Software
"Gong helped me become an effective Sales Rep in no time. — What do you like best? I love being able to review my calls with my manager and find areas of improvement that can drive more sales to close — What do you dislike? Nothing at all the product is great and I love using it. — What problems are you solving with the product?..." Read more
3 years ago
Bob M
"Account Executive. — What do you like best? The fact that it records all of our meetings automatically but doesn't feel intrusive during the call itself — What do you dislike? The transcription at times can be a bit off but that is to be expected. For the most part it works fine. — What problems are you solving with the product?..." Read more
3 years ago
Ben P
"Love Gong. — What do you like best? I love the SFDC plugin as all of the info you need on deals is in one spot and if you update in Gong it updates in SFDC. I also love the ability to go back and review previous deals. Another function that is helpful is the deals tab which gives suggestions and lets you know what is missing from a sales standpo..." Read more
3 years ago
Nicoll P
"My Go To! — What do you like best? I love being able to listen to calls to get a better idea on what works with the best SDRs and then I incorporate what is working and what sounds the most comfortable. — What do you dislike? How I have so much more to learn haha! I really love the platform. I don't know of anything that you guys haven..." Read more
3 years ago
User in Accounting
"Great feature for calls recorded. — What do you like best? The ability to view calls, and review content — What do you dislike? not anything that I can tell right now, all is good with this app. — Recommendations to others considering the product: not any at this time — What problems are you solving with the product?..." Read more
3 years ago
User in Marketing and Advertising
"Gong review. — What do you like best? the fact that we can use hashtags to be able to have team members self identify for themselves where they have good calls or bad calls. Gives a lot of insights for team members to be able to use — What do you dislike? Not as live as it could be, as well as it's not picking up every call that we're..." Read more
3 years ago
User in Computer Software
"Gong always delivers insights. — What do you like best? -Ease of use -Keywords that tell me about opportunities and challenges -Timeline of activities is really well done -Ability to easily share snippets with other teams and customers. — What do you dislike? There is a lot of noise in the data. If there are ways to cut through that..." Read more
3 years ago
Travis Y
"Makes Everyday Easier with Customers and the Team. — What do you like best? All the features are amazing. The ability to share clips is great. I like that you can expire a video link with a customer too. Adds urgency. Transcript is something I use often. Being able to go in and just search for something that was said helps a lot and saves time to..." Read more
3 years ago
Eric T
"Excellent Tool. — What do you like best? Gong is very intuitive when it comes to daily tasks & making the sales process more efficient. It allows for more focus on the prospect & continues to impress with the smart features throughout the dashboard. — What do you dislike? Some of the smaller details based on preference as I continue to..." Read more
3 years ago
Victor J
"Call Listening. — What do you like best? I like that i can listen to different cal — What do you dislike? I dont like too much the clicking to get information b ut other than that, its great. — What problems are you solving with the product? What benefits have you realized? Were able to help improve the sales skills with p..." Read more
3 years ago
Consultant in Human Resources
"Improve your sales pitch and save time. — What do you like best? Being able to find points of interest during your recorded call is amazing! Also, the button to go from speaker to speaker is super helpful. — What do you dislike? Nothing so far really. It is enough the way it is. — What problems are you solving with the product?..." Read more
3 years ago
Administrator in Information Technology and Services
"Love gong! — What do you like best? We love gong's assist feature to remind us of our next steps after each call. — What do you dislike? I would like Gong to have more features for the customer success team. They are phenomenal with the sales features! — What problems are you solving with the product? What benefits have you real..." Read more
3 years ago
Justin H
"Inspirations for Others. — What do you like best? I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations. — What do you dislike? I can't say I don't like anything bad about it. I wish you could export videos to external driv..." Read more
3 years ago
User in Information Technology and Services
"The experience has been valuable and helpful so far with my client calls. — What do you like best? the note-taking ability helps me stay more present on calls, and being able to go back and ensure I captured all the info communicated has been very valuable. — What do you dislike? Sometimes Gong will join the call late or sometimes ther..." Read more
3 years ago
User in Computer Software
"Very helpful for training. — What do you like best? Very helpful to see what works best and use as training videos — What do you dislike? There isn't much I dislike about gong. Great product. — What problems are you solving with the product? What benefits have you realized? Easy to watch recorded videos so I can improve"
3 years ago
User in Computer Software
"Gong is Awesome! — What do you like best? I like the functionality - how easy it is to use, the filters for each conversation, how you can click into different topics. I think it's a great tool. — What do you dislike? Sometimes it is hard to find the correct call you're looking for. This may be more on my admin's side than the Gong tea..." Read more
3 years ago
User in Computer Software
"Extremely resourceful, and easy to use! — What do you like best? Being able to review all calls, whether my own or my team. — What do you dislike? No downsides that I've encountered, great tool! — Recommendations to others considering the product: Play around with the system to realize all of its potentials. — What pr..." Read more
3 years ago
Andre O
"Amazing feature for personal and professional growth in calls. — What do you like best? The way you can share and review based on preview analysis is that's gongs delivered to you. You can find punctual errors and practice for a better pitch in next time if the client. The feature of sharing to receive feedback it's amazing for me and my team bec..." Read more
3 years ago
"Gong Review. — What do you like best? There are so many things to use in Gong for your team like scorecards, keywords, call coaching and more things I don't even know about. Plus, their team is extremely helpful and so nice! I was able to hop on a video call with Melissa and she shared so many useful tools. — What do you dislike? I wou..." Read more
3 years ago