Capterra 
G2 
630 reviews
4.9/5 average rating
User in Marketing and Advertising
Consultant in Information Technology and Services
"Love Gong. — What do you like best? I don't need to summarize during the call — What do you dislike? s, I can go to the call and find easily what I was looking for using the transcript or the video itself. — What problems are you solving with the product? What benefits have you realized? Following up emails"
3 years ago
User in Financial Services
"THIS IS THE BEST! — What do you like best? Being able to make sure I am on script and being compliant. — What do you dislike? Sometimes gong tracker does not properly capture the actual words — What problems are you solving with the product? What benefits have you realized? How to make the sale and how to close deals"
3 years ago
Leo M
"Great to rewatch important meetings. — What do you like best? I can watch at different speeds and check the analytics. The transcript is very helpfull. — What do you dislike? I had an automatic recording status to my daily meeting and I was not able to stop it. — What problems are you solving with the product? What benefits have..." Read more
3 years ago
Abhishek S
"Gong helping us with better sales. — What do you like best? It helps us review and revisit the context — What do you dislike? Difficult to find calls when you don't recall names — What problems are you solving with the product? What benefits have you realized? Allowing different stakeholder get an insight into the conversa..." Read more
3 years ago
User in Human Resources
"Great Resource for Training. — What do you like best? The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients. — What do you dislike? The Filtering criteria could probably be a little more effective — Recommendations to others considering the product: Great tool for tra..." Read more
3 years ago
Stephanie A
"Gong has completely changed the way we sell. — What do you like best? Love the libraries, score carding, and integrations. It works perfectly with Salesforce and Outreach and provides deep insights we would never have without the tool. — What do you dislike? Learning the filter system on the calls tab has a learning curve and you might..." Read more
3 years ago
User in Computer Software
"the circle of self improvement. — What do you like best? understanding my strengths and weaknesses and helping me benefit from seeing my colleagues best practises — What do you dislike? User experience: can be difficult to find what I'm looking for — Recommendations to others considering the product: Gomg helps to understan..." Read more
3 years ago
nicholas z
"Gong is really great. — What do you like best? Gong is really great. It helps me to be more conscious of how I'm using my time as well as the customer's during meetings. Technology ahead of its time! — What do you dislike? Nothing! Gong is very transparent in telling the customer ahead of time about what to expect so no complaints!..." Read more
3 years ago
Jack G
"Gong is great. — What do you like best? I can watch videos recorded by the best salespeople without having to arrange sit-ins on their calls — What do you dislike? nothing really to dislike about the product — Recommendations to others considering the product: So good for improving sales performance. You can even integrate..." Read more
3 years ago
Brianne P
"Ease of maintaining customer relationships! — What do you like best? I love being able to review previous calls from customers especially if I may have missed something in my notes. I can review the questions again and make sure I communicate all action items to the customer. I also love the notifications about follow-up emails. — What do yo..." Read more
3 years ago
Keith C
"Gong Experience- 5/16/22. — What do you like best? I enjoy the deals page that shows the last time you spoke with client and next touchpoint. — What do you dislike? I don't love how it's not retroactive up to the minute. — What problems are you solving with the product? What benefits have you realized? Problems: See where..." Read more
3 years ago
Brandon O
"Great resource for rewatching/relistening to meetings. — What do you like best? Love that Gong allows for me to go back and listen to prior calls between myself and my customers as well as listen to counterparts' calls as well for further development and insight. — What do you dislike? At this time, there isn't really anything that I d..." Read more
3 years ago
Hayley-Jasmine F
"Game changer. — What do you like best? Options to share an embedded link to call participants. Ability to see the transcript which is copy and pasteable. BETA of the follow-up notifications. — What do you dislike? Not being able to see who internally has listened to my calls, also the ability to hide calls I don't want others to watch...." Read more
3 years ago
User in Computer Software
"Very Helpful. — What do you like best? Automatically converts calls to transcripts, super helpful for referencing after the call and greatly reduced the amount of time I spend on calls taking notes. — What do you dislike? I wish it was easier to add Gong to calls that weren't prescheduled. — What problems are you solving with the..." Read more
3 years ago
Ben W
"Excellent tool for Learning and Deal Management! — What do you like best? Super helpful for managing deals and keeping track of action items following the call. — What do you dislike? Sometimes it can be difficult to see my team's statistics, it would be nice to benchmark against my colleagues! — What problems are you solving wit..." Read more
3 years ago
User in Marketing and Advertising
"Gong as a sales team reources. — What do you like best? easy to playback calls, make notes, evaluate speech trends — What do you dislike? Searching through playback ins't always perfect — What problems are you solving with the product? What benefits have you realized? Benefits of noting how much we're speaking vs. clients,..." Read more
3 years ago
User in E-Learning
"Gong is gong. — What do you like best? Everything about Gong is exemplary. I like reviewing calls and seeing what time it's highlighted. — What do you dislike? Nothing so far. Everything has been smooth with Gong. Good to review calls. — What problems are you solving with the product? What benefits have you realized? I hav..." Read more
3 years ago
Will B
"Great for commercial and enterprise sales. — What do you like best? I like the transparency of Gong and its ability to identify moments in the conversation that would improve the sales call. — What do you dislike? I wish I could see how many people viewed or watched my video — What problems are you solving with the product? What..." Read more
3 years ago
Katie B
"Best Software for Sellers. — What do you like best? It's the ability to keyword search and find phrases or things that were sent on the call. But on top of that it's the fact that gong pulls stats and follow-up action items for calls. As a seller its hard to simply remember what was said and what action items were pulled from calls...Gong makes it..." Read more
3 years ago
Daniel A
"Gong helps analyze calls effectively and efficiently. — What do you like best? I've only used Gong for a few months but I have already seen massive benefits from it. The ability to quickly identify parts of the conversation so that you can jump to them makes it very efficient and features like transcript and talk time statistics give you an idea o..." Read more
3 years ago
User in Information Technology and Services
"Gong is essential for remote onboarding. — What do you like best? I love that Gong captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take parts of those conversations and send them across my org and to my clients. Gong truly makes it easier for new sellers to learn the pitch and quickly get..." Read more
3 years ago
User in Information Technology and Services
"account executive. — What do you like best? being able to listen to team member's calls — What do you dislike? lot emails i wish there was lessssssssss — What problems are you solving with the product? What benefits have you realized? easy to review calls to take notes. saves time"
3 years ago
Benjamin S
"Gong Helps Sales. Period. — What do you like best? I like the fact that since the calls are recorded and transcribed, you can quickly review your calls after the fact and follow up accordingly. Plus, it tells you exactly where each part of the call starts and stops! Once I got over the sound of my own voice, I find that I re-listen to almost every..." Read more
3 years ago
User in Computer Software
"Fast, efficient and accurate. — What do you like best? I enjoy the annotation features, reminders and organization that the software provides. Great to see an accurate and searchable voice to text system that is easy to pickup and use without a large amount of formal training. Would be ideal to get some monthly deal in review features such as the..." Read more
3 years ago
"Gong Review. — What do you like best? We can listen to our call and implement the changes as required, which will help us to make better conversation with the customer. — What do you dislike? As of now, it is only able to record and listen to inbound calls, not outbound calls — Recommendations to others considering the product:..." Read more
3 years ago