Capterra 
G2 
630 reviews
4.9/5 average rating
Holly N
Jeannie J
"Uninterested in Doing My Job Without It! — What do you like best? In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before..." Read more
3 years ago
Marie B
"Gong is extremely helpful for new and existing team members! — What do you like best? Personal call reviews, new hire training, recalling something that was discussed, and syncs well with Sales Force! — What do you dislike? Permission settings for call listening and call use. — What problems are you solving with the product? Wha..." Read more
3 years ago
Amanda C
"Gong has increased my productivity. — What do you like best? Ease of search functionality, ability to find keywords, action items — What do you dislike? I haven't experienced anything I would determine as missing from this product. — What problems are you solving with the product? What benefits have you realized? I lean on..." Read more
3 years ago
Carlos R
"Gong is amazing and a must for any business. — What do you like best? Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback. — What do you dislike? To be honest, nothing comes to mind. Perhaps sug..." Read more
3 years ago
Reut A
"I love Gong !!! — What do you like best? Gong helps us: Analyze specific topics raised by customers The option to hear a call in speed The option to search for words on the transcript Share recordings with our customers, — What do you dislike? I love everything, really! don't have coins — What problems are you solving with the..." Read more
3 years ago
User in E-Learning
"Super helpful! — What do you like best? Love being able to go back and review my calls if there are any action items I need to follow up on — What do you dislike? Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call. —..." Read more
3 years ago
User in Computer Software
"Gong is GREAT. — What do you like best? Easily review calls to follow up with customers. Great for training new employees because they can see past calls. — What do you dislike? Not much to dislike. Overall, the landing page is noisy but the functionality is wonderful — What problems are you solving with the product? What benefi..." Read more
3 years ago
Tahmeem S
"Very effective call analysis tool. — What do you like best? Gong records calls and analyzes them based on the conversations content and action points. It breaks down calls based on their parts. — What do you dislike? It asks to reduce talk ratio each time, but in some calls the talk ratio needs to be higher. — What problems are y..." Read more
3 years ago
Raj Singh S
"Gong Rocks! — What do you like best? Call analytics, how to deipher my call attributes and continue to become better every single day — What do you dislike? Pretty much nothing! I love gong for what it offers and they are always improving it so no complains at this stage — Recommendations to others considering the product:..." Read more
3 years ago
Ashley C
"Gong is great to listen to your calls as well as your peers in order to improve your techniques! — What do you like best? The best thing about Gong is being able to go back and listen to calls you've had in order to get feedback from your peers and mentors so you can continue to improve how you reach out to others. — What do you dislike?..." Read more
3 years ago
Kevin S
"Gong Success. — What do you like best? Able to Recap conversations months prior — What do you dislike? Clients may not want calls to be recorded. — What problems are you solving with the product? What benefits have you realized? Accurately capturing client challenges months after the initial conversation."
3 years ago
David A
"How Gong is changing the sales game! — What do you like best? The ability to watch playback at 2x speed and search for specific conversation topics makes it easy to review conversations, making you feel more confident in your next call. — What do you dislike? Gong has been pretty great so far and I don't think there's anything that jum..." Read more
3 years ago
User in Computer Software
"Awesome way to record calls/ meetings and share with your team. — What do you like best? Very easy to use, easy way to collaborate and receive feedback from your team, you receive very valuable data from the calls and ultimately improve the way you communicate in your meetings. — What do you dislike? I haven't had any negative experien..." Read more
3 years ago
Consultant in Financial Services
"Gong Review. — What do you like best? Ability to rewatch sales calls, which supports from a training perspective. — What do you dislike? Nothing really. It does what I need it to do. — What problems are you solving with the product? What benefits have you realized? Training is the main benefit."
3 years ago
Michele K
"Gong Review. — What do you like best? I like how easy it is to implement and the transcript tracking. — What do you dislike? Its hard to turn off sometimes and some clients don't like the pop up let them know they are being recorded, its alittle overbearing. — What problems are you solving with the product? What benefits have yo..." Read more
3 years ago
Bryson H
"Great tool for compliance. — What do you like best? Keeps me accountable to have the best quality compliance — What do you dislike? None, this tool is incredible. I've never had anything like this before. — What problems are you solving with the product? What benefits have you realized? Getting to listen to my calls quickl..." Read more
3 years ago
Joe E
"Gong is my sales BFF. — What do you like best? I get to immediately review what went right and wrong on a call. I can see my action items. Gong encourages me to reduce my talk track so my customer can explain what they like and want. The ease of use is awesome. I give Gong my highest rating. — What do you dislike? Many of my colleagues..." Read more
3 years ago
User in Computer Software
"Easy recording and pretty good transcriptions. — What do you like best? The transcriptions are super helpful, you get it separated by speaker and can even use the search to find what you are looking for. The mail reports also help to have a good overview of what topics are going on with your team. — What do you dislike? There is not mu..." Read more
3 years ago
User in Computer & Network Security
"Great resource for AE's. — What do you like best? The tagging and ability to search for specific keywords or sections of a conversation and then share that snippet with colleagues is invaluable. — What do you dislike? No drawbacks so far, it's been a fairly seamless addition. — What problems are you solving with the product? Wha..." Read more
3 years ago
Peony S
"Best digital note taker. — What do you like best? I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call. — What do you dislike? Some customers are uncomfortable being recorded. — What problems are you solving with the product? What benefits..." Read more
3 years ago
User in Accounting
"Great software to track leads, interactions, and record meetings. — What do you like best? As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need. — What do you dislike? The t..." Read more
3 years ago
Consultant in Information Technology and Services
"Essential to workflow. — What do you like best? I like that I do not have to set up the gong for every call and it does it automatically. — What do you dislike? The things that I dislike is that sometimes it does not select the correct words that were said in the video within the transcript. — What problems are you solving with t..." Read more
3 years ago
Administrator in Professional Training & Coaching
"Great sales enablement tool. — What do you like best? Accurate timestamps and makes it really. — What do you dislike? easy to organize calls for training purposes — What problems are you solving with the product? What benefits have you realized? Internal training content and transparency into calls. Solves for those both."
3 years ago
Consultant in Marketing and Advertising
"Great Tool for Sales. — What do you like best? I love the caption display which is helpful when you're not sure what the client said. — What do you dislike? I don't dislike anything at this time.I think it has a lot of good features currently. — Recommendations to others considering the product: To practice using it and tak..." Read more
3 years ago
"The MOST helpful tool! — What do you like best? The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners! — What do you dislike? I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the..." Read more
3 years ago