Md S
User in Computer Software
"Great Company Resource! — What do you like best? I really like the ability to quickly find parts of a call by searching the text. Calls are easy to find and share with colleagues for feedback as well. — What do you dislike? I haven't found anything that I dislike yet. — What problems are you solving with the product? What benefi..." Read more
3 years ago
User in Computer Software
"Must have !!! — What do you like best? Data and analytics that are captured on each call — What do you dislike? Nothing at all ! This tool does everything that I need it to do — Recommendations to others considering the product: Go for it - gold standard in the industry — What problems are you solving with the produc..." Read more
3 years ago
Nicole H
"Excellent platform for sales-based employers. — What do you like best? The platform is sleek, easy to use and can be loaded quickly. It lets you review personal, team-based, and company-wide levels. — What do you dislike? Gong is very useful but isn't as integrated as I would like for it to be. — What problems are you solving wit..." Read more
3 years ago
User in Real Estate
"I love Gong for reviewing calls and searching for keywords. — What do you like best? Searching for keywords, being able to work on cutting down on filler words. Also love the feature of seeing what percent of the conversation I talked versus the prospect. — What do you dislike? I haven't found anything that I dislike so far. — Re..." Read more
3 years ago
Michael M
"Great Sales Tool. — What do you like best? I love that my calls are recorded and transcribed. This allows me to be more fully engaged with my clients during the call and not furiously trying to capture everything in my notes. I can always go back and scan through the transcript (or use search) to find key points in the conversation. — What d..." Read more
3 years ago
Teri S
"So helpful in a virtual sales environment. — What do you like best? Gong has been great to listen to team member's calls to learn new product pitches, how to handle objections and move a deal along. — What do you dislike? Nothing I would change so far, it's been a great tool — What problems are you solving with the product? What..." Read more
3 years ago
User in Computer Software
"Excellent Tool to Review and Study Calls. — What do you like best? Having the ability to search by name or account to find a call and then review and search for keywords in a transcript. Additionally, having the ability to share calls in full or in snippets is also great! — What do you dislike? Gong is not that great to use for someone..." Read more
3 years ago
Rebekah B
"Great Tool for Managers. — What do you like best? Since we are no longer in the office, Gong helps me stay connected with my team. I can spend time listening to calls; I like to use the speed up option to review faster. I can provide authentic coaching to my team with specific examples. — What do you dislike? No real concerns at this p..." Read more
3 years ago
Grace H
"Great tool for organizing calls/emails. — What do you like best? Gong keeps a record of all calls and emails between you and a client, and organizes it by client name. I get a lot of information very quickly in meetings, so if I didn't have Gong, I would probably miss quite a bit of it in my notes. It's also a good tool for transitioning from the..." Read more
3 years ago
User in Information Technology and Services
"Easy to use. — What do you like best? I like the script function. It helps me get an overview of the call even when I don’t have time. — What do you dislike? The script quality (Japanese) has some room for improvement. — What problems are you solving with the product? What benefits have you realized? Call skill transferrin..." Read more
3 years ago
User in Computer Software
"I love collaboration. — What do you like best? I love how the Listen In feature allows me to collaborate with my coworkers without having to join a zoom meeting which can be come crowded and overbearing for potential clients — What do you dislike? User Interface isn't the most intuitive. — What problems are you solving with the p..." Read more
3 years ago
Internal Consultant in Consumer Services
"Useful tool for individual, team and org development as well as training. — What do you like best? Being able to drill down and identify certain words, phrases and key products we're working on. I also like the ability to measure who does most of the talking (rep vs. client) as well as share snippets, not just full calls. — What do you disli..." Read more
3 years ago
User in Financial Services
"Really amazing sales tool, that should be first to get for any sales org. — What do you like best? Love the ability to easily go over a sales call and review it. See how long each speaker has spoken for. And content they provide is great for learning. The mobile application is great to use when in the car or at the gym. — What do you dislike..." Read more
3 years ago
Administrator in Marketing and Advertising
"Great platform, consistently delivers on promise and continues to improves. — What do you like best? Gong seamlessly integrates into our workflow and tech stack. The deal analytics and recordings are invaluable for not only our revenue organization but also account management and exec leadership — What do you dislike? It requires a lot..." Read more
3 years ago
Zachary C
"A great tool for Sales teams. — What do you like best? Gong is a simple to use tool that has helped our sales teams better themselves. It also gives us an opportunity to track specific calls that mention specific keywords making it easier to find the calls we need. The call breakdown analysis are incredibly helpful to see how much we're allowing t..." Read more
3 years ago
Bobby E
"Amazing calling tool. — What do you like best? Listening to others calls, the search ability. — What do you dislike? The stats aren't always right and don't always help. — What problems are you solving with the product? What benefits have you realized? Issues with my pitch, things I'm doing wrong and things I'm doing right..." Read more
3 years ago
Jake B
"Phenomenal tool. — What do you like best? Statistics, helps me adjust my calling skills. Get to spend time with my manager reviewing calls I made to critique and refine. Get to listen to other coworker's calls for help and advice! — What do you dislike? At the moment I haven't experienced any negatives! I love Gong! — Recommendat..." Read more
3 years ago
Ginger F
"Sharpen your blade with Gong. — What do you like best? Gong is an effective tool that provides customers and presenters with valuable insight into their shared interactions. — What do you dislike? Artificial intelligence can provide feedback on patterns within a specified user's calls and suggestions on improving those patterns with mo..." Read more
3 years ago
Sameen H
"One of the best Customer Success Management tools I've used so far! — What do you like best? Ability to listen to individual speakers — What do you dislike? No way to keep track of time when speaking — Recommendations to others considering the product: Gong is a must-have tool for customer-centric companies, aka all compani..." Read more
3 years ago
User in Publishing
"I'm happy with the product, I find it to be very useful. — What do you like best? Being able to focus on a specific speaker — What do you dislike? Sometimes the transcript isn't doing great, but that usually end up in good laughs — What problems are you solving with the product? What benefits have you realized? Sharing cal..." Read more
3 years ago
User in Higher Education
"Easy to use, great tool for listening to calls. — What do you like best? The ease of use is essential for tools like these. Gong is the best i've used. — What do you dislike? Sometimes it may take awhile for calls to upload to Gong. — What problems are you solving with the product? What benefits have you realized? I'm fixi..." Read more
3 years ago
Erick R
"Been a gong user for over 2 years, hasn't let me down once. — What do you like best? I work as a CSM, and I have gong in all of my training for easy recording and distribution for follow-ups. This way, I can deploy previous trainings to new users, and use my time more strategically. — What do you dislike? I feel like the search for his..." Read more
3 years ago
Alex Z
"Great tool for amazing calls and creating written summaries. — What do you like best? voice to text transcription and in-depth statistics — What do you dislike? Hebrew is not appropriately supported for voice recognition, and hard to seamless setup connection to video conference apps — Recommendations to others considering the pr..." Read more
3 years ago
Olivia S
"Very helpful. — What do you like best? QA feature is very useful. Appreciate that it breaks down call. — What do you dislike? Busy homepage makes it harder to navigate — Recommendations to others considering the product: Really advances and user friendly — What problems are you solving with the product? What benefits..." Read more
3 years ago
"Makes us better at selling. — What do you like best? I love how we can analyze our talk ratio and share calls among colleagues. Also, the user interface is smooth and trouble-free for a quick call review during work. — What do you dislike? The thing I dislike the most about Gong is it could have come sooner for us to listen, learn, and..." Read more
3 years ago
G2 review