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621 reviews
3.7/5 average rating
Sharon B.
Lake Village, AR
Tam N.
Chino, CA
"We purchased our second car from this dealership yesterday. Adriane helped us out. She went above and beyond to make sure we were taken care of. The customer service here is outstanding and they're dog friendly too. I reached out to Adriane asking her to keep an eye out for a Prius. She notified me immediately and within 48 hours, we purchased the car. My hu..." Read more
3 years ago
Wendy G.
Torrance, CA
"Came in to Toyota to get my vehicle serviced and while I was waiting, I had some questions and Cassandra was very kind and friendly with assisting me! I will be coming back to her when I look for a new vehicle. For anyone looking to purchase, I would recommend her as she seemed very knowledgeable. Thank you again!"
3 years ago
Brittney H.
Rancho Cucamonga, CA
"I have purchased two cars from Valley Hi. Cassandra was a big help in getting both cars! The process was so easy because of her! I got both cars that I wanted and even got approved for a car from the comfort of my home. I always recommend Valley hi Toyota because of Cassandra and the process being so smooth and enjoyable with every staff member at Valley Hi!..." Read more
3 years ago
Charlene J.
Adelanto, CA
"I just got the 2022 Toyota Cross from Cassandra. She helped me with my trade in and got me in an out in two hours. The customer service was amazing and she made the rhe process extremely easy. Definitely will use her to purchase again."
3 years ago
Mynor M.
CA, CA
"If I'm exaggerating show the offer. That's right you can't and won't. Price of car was $48k total after added gap, extended warranty, and one other nonsense item $59k. The fact that Todd comes on here and says I'm lying should show you guys what kind of sales people you are dealing with. If it's optional then sell me the car without all the useless ads ons...." Read more
3 years ago
Mynor M.
CA, CA
"These guys are crooks. Went in to purchase a car today. Price was settled we confirmed car even with extra accessories we didn't even want. Then the manager comes in with a whopping nearly $9k more of gap insurance, extended warranty, and other junk. Car price went from about $51k to $59k with additional junk we didn't ask for. We told him we didn't want it...." Read more
3 years ago
Jason T.
Sylmar, Los Angeles, CA
"Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me..." Read more
3 years ago
Oscar H.
Hesperia, CA
"Currently waiting over the 2 hours quoted went to ask for them to get me the Uber which they didn't do I'm just baffled instead of doing as a customer request they ignore."
3 years ago
Alexander M.
Signal Hill, CA
"Came to get my service for my car today and did not make appointment came talk to see they can help me and this guy name Alex in service was super nice and game me the best service told me don't worry we help you and will try to get your car done today , was at store call me said my car is ready anyways this guy was very amazing giving me a friendly service..." Read more
3 years ago
Hector P.
Victorville, CA
"Good afternoon, my name is Hector Perez II, and I live here in Victorville. I'm originally from Norwalk Ca, I've been living up here for about 15 years now. I'm employed with the City of Victorville (Water Department), been with them now for about 14 years. My first experience with Valley Hi Toyota was in 2014, when I purchased my 2014 Toyota Avalon. My expe..." Read more
3 years ago
Terrence L.
Las Vegas, NV
"They don't accept anyone!! I needed roadside assistance and they wouldn't help me at all!"
3 years ago
Rochelle C.
Riverside, CA
"My car transmission took a poop and I was left with a vehicle that doesn't run and couldn't afford to fix it. However Maggie helped me trade my old car in that I was still paying off to get a brand new car. I came in extremely nervous and sad but then left super happy and relieved. Maggie has been super helpful throughout this process and even drove 4 hours..." Read more
3 years ago
Cesar S.
Spring Valley, CA
"I'm writing this review on my dad's behalf and myself. This is my 3rd time coming to this dealer in the past two months (and driving away with new cars each time). I have had a great experience here. The whole new car situation is tough and just about every dealer has high mark ups. With every car purchased here the salesmen (Pierce M.) has been upfront abou..." Read more
3 years ago
Misty M.
Ontario, CA
"We came in at 430pm to look at vehicles. Our salesman was Alex and with things closing, a ton of sales that day and dinner knocking closely, the dealership did everything to make us feel comfortable. We didn't leave until almost midnight but Eddie came over and talked to us and passed the time away. What a family feeling when dealing with Valley Hi Toyota! I..." Read more
3 years ago
Emily B.
Carlsbad, CA
"I dont usually like posting bad reviews but after the service I got today at the dealership I was really just trying to not get mad and make a scene in the dealership. First of all I could not get an appointment with the service representative I usually get who is very helpful. Instead I got Pricilla, I'm not sure if she is just always in a bad mood but ever..." Read more
3 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
Mercedes E.
Chino Hills, CA
"Came back for car number two and Cassandra did her thing AGAIN. This is the most welcoming and honest dealership and I'm sooo so blessed to have been able to come back and buy the RAV4 I needed for my family. I was greeted and shown around by cassandra who remembered me from my previous visit, awesome feeling when you are about to spend a big amount..." Read more
3 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
Denise G.
Hesperia, CA
"I took my TRD Pro Truck -2019 on Monday. I received the best service ever. I have been taking my truck since I purchased it in 2019 for service and When I went Monday I was taken back by the customer service provided by Israel in the parts department. Israel went above and beyond to meet my needs that I went for. Definitely recommend this location"
3 years ago
Mercedes E.
Chino Hills, CA
"Came back for car number two and Cassandra did her thing AGAIN. This is the most welcoming and honest dealership and I'm sooo so blessed to have been able to come back and buy the RAV4 I needed for my family. I was greeted and shown around by cassandra who remembered me from my previous visit, awesome feeling when you are about to spend a big amount of mon..." Read more
3 years ago
Joel W.
Victorville, CA
"Financed a new 2022 Toyota Tacoma TRD 4x4, thanks to Syed for helping me find the right truck."
3 years ago
Sandii R.
Poly High, Long Beach, CA
"Just purchased an XB from Cassandra, Indy and Efrain! I got such a great deal and got a great trade in offer for my car! If your in the market please go see them! You won't regret it!"
3 years ago
Christina K.
Rancho Cucamonga, CA
"Cassandra , Thankyou so much for the incredible customer service you provided ,purchasing a car can be somewhat overwhelming but working with you made everything flow ! Ask For Cassandra if your looking to purchase a car !"
3 years ago
Raquel G.
Victorville, CA
"I purchased a new highlander yesterday from Cassandra B! She made the process so easy! This is our 2nd car purchased through her & her team & 5th car total from Valley Hi. I'm definitely returning back to Valley Hi Toyota!"
3 years ago
"My husband and I have received tremendous care by the staff of this dealership! Specifically, by Maggie Perez. Maggie went above and beyond to assist us when we suddenly were without a reliable vehicle. Maggie was genuine and caring. She helped us understand the current car market and we felt no pressure to purchase something that didn't meet all of..." Read more
3 years ago