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379 reviews
3.8/5 average rating
Bill D.
Apple Valley, CA
Frank E.
Hesperia, CA
"Went into this dealership with my daughter to purchase a RAV4 Adam was helpful but then Gabriel came over to talk numbers and from the moment he sat down all bad , had no clue to the numbers he was looking at thought my daughters credit score was what she was wanting to pay a month lol the with a demeaning tone told us you want me to give you a 31,000 car 2..." Read more
4 years ago
Steve M.
Apple Valley, CA
"Absolutely terrible service and rude personnel! After taking my truck in for a safety recall after I made an appointment they didn't have the parts and I wasted my time and gas and went home. The were very rude and they never called me back. No wonder people go down the hill for cars."
4 years ago
Victor C.
Ontario, CA
"Went to valley hi Toyota today excited in hope of buying my girlfriend a new car but unfortunately our sales person decide to look at her/stare practically undressing her making her very uncomfortable. We tell him we no longer need his help we are leaving. He slowly walks away and turn around again tryin to be a perve. So much for buying a car, instead my gi..." Read more
4 years ago
Ana G.
Victorville, CA
"I understand that we need to make appointments for everything due to Covid-19 but what about when you schedule your appointment at 2:30pm and you pick up your car at 6pm.
The only thing they say sorry we were busy then whats the point of an appointment"
4 years ago
Bryan P.
Riverside, CA
"This was my third dealership in regards of finding a truck, the staff was very professional and real. I had no pressure of getting something I didn't want or need. I would highly recommend this location for your next purchase... some dealerships take advantage and try to add extra charge to a vehicle, but none the less Valley Hi Toyota kept it 100!Ju..." Read more
4 years ago
Charles H.
Apple Valley, CA
"I went into Valley Hi Toyota to get touch up paint for my Camry and came upon this beauty. We have been looking for a Tundra for my husband for so long but inventory is so low. With the help of Mina A and Brian R we were able to take this dream truck home. Thank you Valley Hi your customer service never disappoints."
4 years ago
Ly T.
Garden Grove, CA
"This dealership is especially nice & clean looking. I love their coffee area. My family & I had a super pleasant experience here. I am absolutely happy with my purchase at Valley Hi. Thank you Mina, Sal, & Adriane! I love my Rav4 hybrid."
4 years ago
David R.
Santa Monica, CA
"Just had an outstanding experience at Valley Hi Toyota Service Department. Through the years I have dealt with many automotive dealer service departments. As to be expected, there have been good and bad experiences. However, every time I come to Valley Hi Toyota for service, I leave with a positive experience and a vehicle that is properly repaired. This..." Read more
4 years ago
Rosa F.
Fontana, CA
"I'm a loyal Toyota customer and have used this dealership to get my Prius prime serviced. I've always been impressed by the customer service and hospitality at Valley Hi, this motivated me to take a look and test drive the 2020 Rav4 Hybrid. We met Bogard who was very professional and took my family and I for a test drive. I didn't plan on leaving with a n..." Read more
4 years ago
Jessica A.
Hesperia, CA
"Was a pleasure coming in today! Bogard Rodriguez has helped me and my family out several times. He always goes above and beyond to help us out and answer all of our questions even if it's just to get our vehicles serviced, he will do what he can to help us out! Great customer service & welcoming!"
4 years ago
Elise P.
Downey, CA
"I live in Downey, so I had first gone to my local Toyota dealers to buy my new car, however, none of them were able to give me as great of a deal at Valley Hi Toyota did!I looked online and found great prices on their website for the car I wanted (new 2020 Camry). Since it's a bit of a drive away from me, I decided to call in first. The team at Valley Hi..." Read more
4 years ago
Ed R.
San Bernardino, CA
"Read the fine print ask a lot of questions don't let them brush you off while they're asking you to sign paper after paper work. These guys are real good at ripping people off. They act like honest "family" people but they're there to sell you no matter what. If there's 80,000 miles on a car or truck and they offer a "certified" 8 year or 100..." Read more
4 years ago
Wendy H.
Chino, CA
"I recently purchased a 2016 Toyota Tacoma from another Dealership. It was certified and under warranty. The windshield wiper reserve was cracked. This Dealership told me I had to pay for it because it was not under warranty. Are you kidding me I just spent $30000 on a certified truck and this is not covered. I have only had the truck 3 months. He explained..." Read more
4 years ago
Martin B.
Apple Valley, CA
"If you go to Valley Hi Toyota, make sure that you know what needs to be fixed. I took my truck in there and they tired to get me to pay for what the tech broke. Then they kept my truck for 6 weeks because they couldn't order the right part. Then when I finally get my truck back it only lasted 24 hours before the check engine light , 4lo light and the VSC l..." Read more
4 years ago
Michelle E.
Yucca Valley, CA
"Horrible customer service, julio kept emailing me saying they work with challenged credit. So then I spoke with Brandon in sales on sunday 3/15/2020 he told me to submit my application and he would get back to me. Left messages for the clown and he NEVER returned calls. Then today I finally get a live person and he gives me a excuse that they cant do anyth..." Read more
4 years ago
Summer O.
Apple Valley, CA
"We bought 2 cars from valley hi toyota.And recntly with are second purchase. We noticed a chip in windshield.Cassandra was very helpful no questions asked.She is the reason why we are repeat customer service.reccomend to anyone i know thanks!"
4 years ago
Mercedes E.
Chino Hills, CA
"Been on the market for about 3-4 months looking, pricing, test driving and the whole nine. I come here quite often and when I tell you every time I see Cassandra she is beyond amazing. So friendly and accommodating! and like I said I come here often without making a purchase, much like many of the car lots I have frequented recently just trying to be sure i..." Read more
4 years ago
Drew P.
Santa Monica, CA
"Big thank you to Efrain Ramirez, Lesly Molina, Adriane Escobar, and Alex Atalla (and others!) for a smooth car buying process. Got affordable deal going with Adriane, who set up a driver to bring the car in from Thousand Oaks because she knew how serious I was about the purchase. Lesly impressed my wife and me with her expertise on the specific trim. Modern,..." Read more
4 years ago
Lu R.
Fontana, CA
"All I have to say is amazing service. Brandon K. in the internet sales took a negative experience into an amazing one. Definitely recommend and will recommend to others. Got a great deal and great experience, in and out in 2 hours."
4 years ago
Tracey W.
Victorville, CA
"Katie is my advisor and she always proovides great service Take my advice and see her for your service needs"
4 years ago
naz k.
Pasadena, CA
"William was awesome sauce! He was very patient and answered all my questions even when I asked the same question multiple times. There was a few times I thought he was avoiding some of my questions but he was just crazy busy with the end of the year sales and got back to me with those answers immediately.I really wanted the white Toyota Camry LE and..." Read more
4 years ago
Jessica T.
Hesperia, CA
"So I've been coming here for years, bought my Prius here and get it serviced here. The service is typically okay, never any serious issues. Now that I've dealt with Richard Abney at the service department I hope I get him or at least that type of customer service all the time. He is extremely friendly and helpful! Explains things thoroughly and welcomes ques..." Read more
4 years ago
Dan W.
Apple Valley, CA
"Have taken my truck into them twice and spent about $3,500 on repairs. Has far as I can tell they are honest but no Dealer is cheap."
4 years ago
Carmen C.
Los Angeles, CA
"KUDOS to Valley-Hi Totota once again! Alonso Cerrillos was awesome and oh so patient. Went above and beyond any other salesperson I've dealt with in getting my 8+/- new vehicles. I am one of the few who actually enjoys the negotiation process. Alonso and his team made it easier than any other car (or truck) I've gotten. If negotiating is not..." Read more
4 years ago
"Between my dad and I we have bought about 15 cars over the years from his dealership. They have recently became under the worst I've ever dealt with and I'll never buy another car from them I can't recommend this dealership go down the Hill and buy your car don't buy it appear they don't deserve your business."
4 years ago