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379 reviews
3.8/5 average rating
Marlene N.
CA, CA
Brittany M.
San Francisco, CA
"Whenever I come in and have any questions regarding a trade Cassandra is always so helpful and so friendly that it makes it easier to get information. I love going when she's there!!"
2 years ago
Katrina ..
Los Angeles, CA
"I came in for my service appointment and Maggie called me asking if I wanted to sale my Corolla . It was perfect timing because my family and I were moving out of state and we actually didn't even need our car anymore .
Thank you Maggie and Sandy for helping me . I will definitely recommend her to other people I know looking to buy a car!"
2 years ago
Nadine V.
Rancho Cucamonga, CA
"I worked with Maggie and James back in July 21' with the purchase of my first leased car. Maggie was the service specialist and James was my salesman. I would highly recommend both individuals. I felt comfortable and safe making my purchase! When I return after my lease I will specifically ask for them to work with me again. It's difficult to find people you..." Read more
2 years ago
Angel G.
Victorville, CA
"I would highly recommend Valley Hi Toyota they are an amazing dealership to go nobody else does it like Valley Hi Toyota. I would recommend to speak with Bogard he is very honest and sincere, he is the guy to go to he will help you find what you are looking for and an affordable price he will go above and beyond to help you get the vehicle you want he is ama..." Read more
2 years ago
Samantha C.
Las Haciendas, Victorville, CA
"Cassandra in Auto Alert is my girl!!!! She contacted me about trading in my 2012 Camry. At first, I was hesitant, BUT Cassandra showed me all buying options and I was able to land on a brand new Rav 4 Hybrid that I absolutely love Thank you Cass for making my shopping experience so easy and painless I'm going to tell all my friends and family to come here!..." Read more
2 years ago
Mary C.
Laughlin, NV
"Cassandra es una buena vendedora con excelente customer services.le agradezco mucho su amabilidad y el tomarse el tiempo de informarme de todas las diferentes opciones y la diferencia entre ellas.además de informarme todo en inglés y luego el tomarse del tiempo de buscar a alguien que hablara español para que mi esposo que no habla inglés e..." Read more
2 years ago
Jason P.
Victorville, CA
"Was in the market for a new 2022 Tundra. Received a text saying that one was coming in the following week...literally told them I would take it. Get a text the next week saying they sold it but had a lower model. No thanks...will take my $70k somewhere else"
2 years ago
Cassy L.
Redlands, CA
"I brought my mother here to look at vehicles on a whim. We were acknowledged and greeted by Cassandra. She really gave my mom the confidence to source and consider what she really wanted. From going in to look at used vehicles to leaving with her very first brand new car Valley Hi exceeded all expectations and I couldn't be more happy or thankful for our exp..." Read more
2 years ago
Sharon B.
Lake Village, AR
"My husband and I have received tremendous care by the staff of this dealership! Specifically, by Maggie Perez. Maggie went above and beyond to assist us when we suddenly were without a reliable vehicle. Maggie was genuine and caring. She helped us understand the current car market and we felt no pressure to purchase something that didn't meet all of..." Read more
2 years ago
Wendy G.
Torrance, CA
"Came in to Toyota to get my vehicle serviced and while I was waiting, I had some questions and Cassandra was very kind and friendly with assisting me! I will be coming back to her when I look for a new vehicle. For anyone looking to purchase, I would recommend her as she seemed very knowledgeable. Thank you again!"
2 years ago
Brittney H.
Rancho Cucamonga, CA
"I have purchased two cars from Valley Hi. Cassandra was a big help in getting both cars! The process was so easy because of her! I got both cars that I wanted and even got approved for a car from the comfort of my home. I always recommend Valley hi Toyota because of Cassandra and the process being so smooth and enjoyable with every staff member at Valley Hi!..." Read more
2 years ago
Charlene J.
Adelanto, CA
"I just got the 2022 Toyota Cross from Cassandra. She helped me with my trade in and got me in an out in two hours. The customer service was amazing and she made the rhe process extremely easy. Definitely will use her to purchase again."
2 years ago
Mynor M.
CA, CA
"If I'm exaggerating show the offer. That's right you can't and won't. Price of car was $48k total after added gap, extended warranty, and one other nonsense item $59k. The fact that Todd comes on here and says I'm lying should show you guys what kind of sales people you are dealing with. If it's optional then sell me the car without all the useless ads ons...." Read more
2 years ago
Mynor M.
CA, CA
"These guys are crooks. Went in to purchase a car today. Price was settled we confirmed car even with extra accessories we didn't even want. Then the manager comes in with a whopping nearly $9k more of gap insurance, extended warranty, and other junk. Car price went from about $51k to $59k with additional junk we didn't ask for. We told him we didn't want it...." Read more
2 years ago
Jason T.
Sylmar, Los Angeles, CA
"Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me..." Read more
2 years ago
Oscar H.
Hesperia, CA
"Currently waiting over the 2 hours quoted went to ask for them to get me the Uber which they didn't do I'm just baffled instead of doing as a customer request they ignore."
2 years ago
Alexander M.
Signal Hill, CA
"Came to get my service for my car today and did not make appointment came talk to see they can help me and this guy name Alex in service was super nice and game me the best service told me don't worry we help you and will try to get your car done today , was at store call me said my car is ready anyways this guy was very amazing giving me a friendly service..." Read more
2 years ago
Hector P.
Victorville, CA
"Good afternoon, my name is Hector Perez II, and I live here in Victorville. I'm originally from Norwalk Ca, I've been living up here for about 15 years now. I'm employed with the City of Victorville (Water Department), been with them now for about 14 years. My first experience with Valley Hi Toyota was in 2014, when I purchased my 2014 Toyota Avalon. My expe..." Read more
2 years ago
Terrence L.
Las Vegas, NV
"They don't accept anyone!! I needed roadside assistance and they wouldn't help me at all!"
2 years ago
Rochelle C.
Riverside, CA
"My car transmission took a poop and I was left with a vehicle that doesn't run and couldn't afford to fix it. However Maggie helped me trade my old car in that I was still paying off to get a brand new car. I came in extremely nervous and sad but then left super happy and relieved. Maggie has been super helpful throughout this process and even drove 4 hours..." Read more
2 years ago
Cesar S.
Spring Valley, CA
"I'm writing this review on my dad's behalf and myself. This is my 3rd time coming to this dealer in the past two months (and driving away with new cars each time). I have had a great experience here. The whole new car situation is tough and just about every dealer has high mark ups. With every car purchased here the salesmen (Pierce M.) has been upfront abou..." Read more
2 years ago
Misty M.
Ontario, CA
"We came in at 430pm to look at vehicles. Our salesman was Alex and with things closing, a ton of sales that day and dinner knocking closely, the dealership did everything to make us feel comfortable. We didn't leave until almost midnight but Eddie came over and talked to us and passed the time away. What a family feeling when dealing with Valley Hi Toyota! I..." Read more
2 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
Mercedes E.
Chino Hills, CA
"Came back for car number two and Cassandra did her thing AGAIN. This is the most welcoming and honest dealership and I'm sooo so blessed to have been able to come back and buy the RAV4 I needed for my family. I was greeted and shown around by cassandra who remembered me from my previous visit, awesome feeling when you are about to spend a big amount..." Read more
3 years ago
"I am extremely happy with my new car thanks too Maggie Perez. Who made it happen for me . You rock great customer service super patient with me I was debating so much but , I loved how she would give me my space and time to think about it I Really appreciate you .we need more people like you around here. Thank you Maggie"
2 years ago