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379 reviews
3.8/5 average rating
Mo M.
Victorville, CA
Steven M.
Hesperia, CA
"It looks like it won't post my original review. This place is a scam. I paid for a premium service plan and every time I bring it in, they don't do anything to it. They said they did a tire rotation today, checked my tire pressure and they didn't do shit, it was all the same! Didn't refill fluids. I was there for 4 hours for what? No one was helpful, no one..." Read more
a year ago
Bishop J.
San Francisco, CA
"There was a manger there that thought he should get in my fathers face and wanted to fight over a oil filter that was on too tight that they wanted to charge almost $300 to fix. The only issue is Toyota was the only one to do the oil changes on the vehicle. The unprofessionalism of that manager has made it clear that I wont buy from Valley Hi no matter the c..." Read more
a year ago
Eddie T.
Rancho Cucamonga, CA
"Just got my new Toyota Corolla sport hybrid with Guillermo and it was a breeze! Super helpful and knowledgeable. Will be back to get more cars from this place!"
a year ago
Veronica S.
CA, CA
"If i could i would leave 0 stars for this place!! I have been a toyota member with this dealership forten plus years and also referred plenty of familymembers to this store but i will definitely not be returning. Guillermo my "sales" associate left me with such a bad experience! He was very unprofessional, immature, and very pushy! i am truly..." Read more
a year ago
Desire G.
Victorville, CA
"What a great experience here at Toyota. One of the best stores. I've bought multiple Toyotas at different places and the experience was not the best. But I called and I spoke to Guillermo. They had the car I was looking for. Guillermo was overall the best sales person I have ever encountered with in the last 10 years. He was great. I will definitely continue..." Read more
a year ago
Barbara T.
SoMa, San Francisco, CA
"I have purchased many vehicles from this Dealership and this last service was amazing! The service advisor Pricilla Martinez did a excellent job! I pulled up and she was there within 1 to write me up , she got me a Uber to get home and I got a call within a hour that my vehicle was ready ! Excellent service I will be recommending her to all my friends!!!"
a year ago
Sharon C.
Buellton, CA
"I have been trying to get through to the service department and and all's I can get is an automated message wanting me to go online to make an appointment, Not allowing me to speak to an operator. I tried several times but could not get through. So I thought, I will call the sales department. And don't you know they picked up after one ring willing to help m..." Read more
a year ago
anthony p.
Fontana, CA
"I called early in the day looking for 4x4 tacoma, they said they had one used 6000 miles on it I get there and the person I originally spoke to was gone. Mina helped me was genuinely apologetic, he said let's see what we have they had nothing but it looks like one was coming in later in the evening, I spoke to the finance people they were all nice gave me a..." Read more
a year ago
Steve H.
San Jose, CA
"Thank you Valley Hi Totata Team for the beyond awesome customer service. We purchased remotely a used GMC Canyon Denali, and you would have thought we bought the most expensive Toyota on the lot. From the first call with Caroline who went right out and provided answers to all our questions including more pictures, to Rod making a Great Deal on the truck to..." Read more
a year ago
Richard F.
Apple Valley, CA
"If you don't want to waste your time with poor customer service don't go here this place is a joke. I was informed that the car I wanted had arrived, I left work early drove 80 plus miles only for Adam to message me 20 minutes before my scheduled appointment and tell me someone else is in the process of purchasing the car. I still went to the dealership and..." Read more
a year ago
Vikki H.
Victorville, CA
"I scheduled an appointment for an oil change. My appt time was 9:20am, arrived at 9:15, finally got checked in at 9:40, and was told it would be about 2 hours for this service! Unbelievable and quite irritating as I have other appointments that are scheduled today (day off)! Seems like it's been taking longer and longer each time I've brought my vehicle for..." Read more
a year ago
Josie O.
Piñon Hills, CA
"I just wanted to update my review my fiancé and I are happy with valley hi Toyota, they took care of us thank you Todd and your team for taking care of us and replacing the windshield for us, I added the before and after. I would recommend the services plans, Todd went beyond for us thank you so much. They do really care about their customers. We will defini..." Read more
a year ago
Josie O.
Piñon Hills, CA
"really really disappointed, as my fiancé has just had his truck for little less over a month and we got the platinum plus plan thay includes windshield repair due to unfortunate weather, we went to run errands and some jerk decided to race down the other side of the street into a puddle and cracked my fiancé's windshield which was smaller then 1inch but of c..." Read more
a year ago
Uswin W.
CA, CA
"Bought my 1st Car from these guys back in 2016. It is a 2006 Toyota Sienna Minivan. Been sending my Van to these guys forever!!
Will be coming back to buy another Toyota in the near future."
a year ago
Robert R.
Hesperia, CA
"Can't say enough good things about service advisor Eric and the Valley Hi Toyota team. Had an issue with the oil filter canaster and it was replaced at no charge. The 2013 Tundra is long out of warrantee. I would recommend their service department for repairs and maintenance."
a year ago
Velazquez V.
SoMa, San Francisco, CA
"Excelente servicio y excellente personal de trabajo"
a year ago
Omar H.
San Francisco, CA
"nicee people
really really nice people if I win the car"
a year ago
Tarah S.
Bloomington, CA
"If I could give zero stars I would! This Toyota location is nothing but bad business. I pre ordered a Camry and waited 2 months for it to arrive. When it finally "ARRIVED" it had none of the specs I asked for. After pointing out all the things it didn't have, Mina the salesman tried to convince me it doesn't come from the manufacturer with these thin..." Read more
a year ago
Citlali M.
Colton, CA
"On a whim we went to check out some new cars, and hopefully leave with one but our hopes were low. Sure enough Jose, one of the managers and Mina approached us with the BEST attitude and AMAZING deals for a potential car and sure enough we were taken care of in the most kind and honest way. They made buying this car smooth as butter, amazing communication an..." Read more
a year ago
Melody M.
Apple Valley, CA
"I was having a lot of issues with getting in touch with someone to take care of the chips in my windshield, which became giant cracks, and no one was helping. Jared, the service department manager reached out and was able to help me out. Thank you, Jared!"
a year ago
John D.
Corona, CA
"This is probably one of the best car buying experience I have ever had. I have gotten 2 vehicles from Valley Hi Toyota (Tundra & Camery) and each time Rod has taken care of us. The staff is super friendly and they have excellent customer service. Having been 4 Different Toyota Dealerships in So Cal , I recommend Valley Hi Toyota to my Friends and Family...." Read more
a year ago
Carmen C.
Los Angeles, CA
"UPDATEJust got a call from Todd, the general manager. He was kind and patient to hear exactly what transpired that day. Apologized rather profusely, saying how he tries to create a family culture, AGREED! Have you seen their commercials? Their holiday displays, with photo ops to boot? The team and atmosphere he has created speaks volumes. A man who w..." Read more
a year ago
Mike C.
Grand Terrace, CA
"Super polite and friendly staff, everyone I spoke with was smiling and very professional! Love the way they decorated the showroom! Great place to buy or service your Toyota for sure!"
2 years ago
Food D.
Los Angeles, CA
"My husband and I have been searching for a hybrid for months and haven't had much luck, but we were in luck when we decided to call Valley Hi and spoke to Carolina Renteria. She was able to help locate the vehicle. It was in transit and still available for purchase. While the vehicle was in transit, she helped us put the vehicle on hold and start our applica..." Read more
2 years ago
"I use to enjoying going here to get my car serviced but I won't be back the customer service here has just gone down hill for me. No one communicated with me when I can was done getting services like they said they would and when I went to go pay the rude ass cashier was texting away on her phone not paying attention. Then she finally noticed me waiting and..." Read more
a year ago