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379 reviews
3.8/5 average rating
Cha Cha M.
San Diego, CA
Eric W.
Hesperia, CA
"What a joke worst dealership I have been to I have purchased cars from them before never ever again.This service dept has the worst customer service.Went in on a saturday to have wifes oil changed in her car expected to wait about 2hrs because it was a saturday.Walked in no one help me asked someone if I could get my car serviced for oil change,they told me..." Read more
7 years ago
Clinton B.
Hesperia, CA
"My first Toyota served me very well for 15 years, so as it began to give out, I was in the market for another one. I was in the market for a specific "certified, pre-owned" vehicle with a long list of options, and Valley-Hi had that vehicle on their lot. I was easily able to buy it at a very fair price - I even checked with sites like Edmunds and T..." Read more
7 years ago
Cici D.
Los Angeles, CA
"Shirley Burnham is AWESOME!Had the worst service at a dif Toyota so decided to come here which worked out perfect at the end. Shirley was so nice and helpful. She didn't have the part I needed for my car but she called and ordered in the part for me. I came in and the part was ready, she called the warranty dept without any issues and explained everythin..." Read more
7 years ago
James H.
San Francisco, CA
"So apparently valley hi is working out process problems...signs and so on... So the trip took longer then expected...
The positive is that the service advisor apologized for the delay and asked for ideas on how he could help change the process..
Balls in valley hi court now lets see what they do"
7 years ago
Liliana L.
Arcadia, CA
"I'm here for an oil change. Two hours and counting! This place must be short staffed in mechanics department or still in training?! My husband who has insomnia was able to sleep. Smh"
7 years ago
Lou R.
El Cajon, CA
"Absolutely the worst Toyota dealership you can go to but the problem is there's only one Toyota dealership in this area. The worst service unfriendly people I've ever dealt with, so unprofessional this has to be a management issue. How they talk to you it has to be a management issue if the management was better they would not talk to you this way."
7 years ago
Creeg M.
Los Angeles, CA
"I made an appointment for 5000 mile service on my new Toyota it took 3 1/2 hours and they did not even wash the car this will be my last time I will go there I will drive to Ontario and try that dealer pretty sad"
7 years ago
Donna F.
Victorville, CA
"Unfortunately I was not very happy with my last visit, not because of my service advisor, Laura was very nice and helpful. I had a issue with my back window exploding while having the defrost on, I replaced the glass, then I received a letter from Toyota Manufacturer saying if this happened please bring your vehicle to your local Toyota dealership, so I did..." Read more
7 years ago
Kristi E.
Victorville, CA
"On Mother's Day I treated myself to a beautiful 2017 Toyota Tundra. Frank Yegge and Cassie were an amazing sales team and found me everything I was looking for and more. Once I got to finance, Alex made sure to keep my truck covered bumper to bumper while keeping my payment manageable. They made buying my truck pain free and the best experience. Better deals..." Read more
7 years ago
Sandi A.
Crestline, CA
"I wanted to give a shout out to Olivier Qualo. We called Valley Hi Toyota and asked many and many questions. Olivier was patient and very helpful to us in deciding what kind of truck we would end up with. He was very knowledgeable in the different styles and his customer service is top notch. We appreciated his help very much. Great job Valley Hi Toyota..." Read more
7 years ago
Junior B.
Victorville, CA
"Ahh the sales department. Let me first start by telling you if you deal with anyone deal with Dalton! This guy honestly genuinely will try to help you out. He convinced me to give them a shot after I swore them off.I bought 4 cars off of them and after my second I swore I would never buy another off of them. First let me tell you my experience off my..." Read more
7 years ago
Mimi W.
Los Angeles, CA
"My family and I had the worst experience of our lives here. We were treated so disrespectfully that I was literally in tears when we left. The only two employees here with any type of heart or conscious were an internet sales guy named Kamal and a sales rep named Thomas Grundig. Everyone else was either extremely incompetent or just lying through their teeth..." Read more
7 years ago
Bernie C.
Barstow, CA
"I was in need of a commuter car and Jeffrey Gibson the salesman was very accommodating and friendly. He helped me figure out the color I wanted and explained the features of the car in a way I was able to understand. The Sales Manager Waqas Khan was also very friendly and made a deal I couldn't refuse. Rick in Finance got me in and out quickly. Explained..." Read more
7 years ago
Moriah E.
San Jacinto, CA
"Love love love this dealership. I drive an hour and a half just to purchase my vehicles from here. My family does the same. I personally just bought my third vehicle from this dealership and LOVED every minute of it. All together my family has bought 10+ from here"
7 years ago
Kate F.
Glendale, CA
"After discovering that the starter battery for my 2007 Camry was not keeping a charge, and that only a Dealership (Valley-Hi Toyota) could handle that--I made arrangements to have the battery replacement done. This involved AAA picking up and towing the car to this location. The AAA driver was more than prompt and got my car onto the flatbed truck-tow car in..." Read more
7 years ago
sheila n.
San Diego, CA
"They had a car I was very interested in but I live out of town so I had my friend test drive it for me the day before I was going to drive there and buy it. Everything was great so I made my appointment for the following day and I was going to drive up right after work and buy it. I specifically told the person I made the appointment with to let me know if..." Read more
7 years ago
Evel 1.
Adelanto, CA
"I showed up with no appointment, they were very nice and got the job done in a timely manner.
I trust the service department."
7 years ago
Kacee J.
Victorville, CA
"I had the pleasure of working with Marcus (Mac). He was an absolute treat. I had a very specific range of wants and needs and can honestly say that he worked his but off for me. Extremely attentive, amazing communication, and outstanding customer service. He really made me feel like I wasn't being picky, and that I wasn't just another customer, and he made m..." Read more
7 years ago
Blanca C.
Corona, CA
"Good Afternoon. I would like to take a moment to thank Mr. BIG Bobby Bergman for taking the time to find the Missing Part my vehicle needs. He ordered the part for me. Thankyou Mr. BIG. THANKYOU."
8 years ago
M S.
Fullerton, CA
"Extremely upset with how "important" customer service is. My 2011 Corolla was recalled for the air bags, which wasn't a big deal to bring in.... however there was still no remedy for it. So I decided to see what kind of options were available for me to be able to drive and PAY for a vehicle that would actually be SAFE! My options were very limited...." Read more
8 years ago
Alica Y.
Southern California, CA
"Toyota-Hi is where I bought my car. Thomas was great, this is the second car my family has purchased from Toyota with the help of Thomas, and we are a family of Toyota owners have been for years. Looking forward for my granddaughters to soon own their Toyota car!"
8 years ago
Dylan V.
Rialto, CA
"Amazing service by sales person CASANDRA, and much help from WAQAS from Fleet. Both were very helpful in my 1st purchase of a brand new car. Friendly and knowledgeable, and great deals. Worth the drive up the hill. Thanks guys, I will definitely be looking you guys up on my next purchase and recommend friends and family!"
8 years ago
Alexandra S.
Apple Valley, CA
"My mom was looking to trade in her PT so we had been shopping around online, searching different vehicles. We went to valley hi and Mina was awesome and so helpful!! Mom is happy so im happy! Thanks Mina for being so awesome!!"
8 years ago
Tyler M.
Apple Valley, CA
"I wish I could give negative stars. Very shady business practices conducted here. One of the main people is the sales manager Larry Ojeda. He is a nasty person with no integrity or ethics. He will go back on contracts after they are signed under the guise of "your trade in wasn't good enough" for the money we gave you. They want to write you up for a..." Read more
8 years ago
"They are thiefs! My elderly father went here for a hesitant motor when turning a corner... $1,000 later, they did everything from rotate tires to flushing out radiator to changing transmission fluid!!! Nothing to address the problem I called and spoke to the manager. His excuse was the dealer recommended these items. I asked him not to mention to my da..." Read more
7 years ago