What A Room Reviews & Testimonials

4.7 (857)

Reviews: 857


5
84%
4
8%
3
2%
2
2%
1
4%

92% of customers would recommend What A Room

  Showing 5 star reviews only  

Vignesh M. star-alt star-alt star-alt star-alt star-alt

Union City, CA

"We came back to buy our second couch from What A Room and keep recommending the place to our friends/family as well. Great selection and a ton of customization options. You can literally walk in with a picture of your dream couch and they'll custom make it for you. Steven helped us customize every single aspect across dimensions, design, comfort and fabric...." Read more

3 years ago

Rachel R.

Rachel R. star-alt star-alt star-alt star-alt star-alt

Palo Alto, CA

"Absolutely love  What a Room! Goes to show that small locally owned businesses get the job done well even if it means spending more than what you would get on Amazon or Ikea. Duy was immensely helpful in making sure the measurements of the room would fit with the couch that I was planning. He even came to fix one part of the sofa legs that had been shipped u..." Read more

3 years ago

Rachel R.

Rachel R. star-alt star-alt star-alt star-alt star-alt

Palo Alto, CA

"Absolutely love What a Room! Goes to show that small locally owned businesses get the job done well even if it means spending more than what you would get on Amazon or Ikea. Duy was immensely helpful in making sure the measurements of the room would fit with the couch that I was planning. He even came to fix one part of the sofa legs that had been shipped u..." Read more

3 years ago

TT

TT star-alt star-alt star-alt star-alt star-alt

"I recently had the pleasure of shopping at What a Room and I have to say, I was thoroughly impressed with the experience from start to finish. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me with any questions I had. The selection of furniture was truly impressive, with a wide variety of styles, col..." Read more

3 years ago

Google review

Kevin H.

Kevin H. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I had ordered a custom sectional (for our parents) from this business a few years ago and was so satisficed with the quality that we returned to order another set for ourselves. We had ordered a sectional and a sofa about a month ago. Duy had helped us out both times and he was fantastic. He went over every detail with us such as: height, depth, widt..." Read more

3 years ago

Katy C.

Katy C. star-alt star-alt star-alt star-alt star-alt

Redwood City, CA

"What A Room exceeded our expectations in every way. This is the place to go for incredible selection and quality at a reasonable price. Best of all is the top notch customer service. Duy and Dan helped us through the process from start to finish to customize our couch just right and we even received it much sooner than expected. Delivery was amazing too. I'm..." Read more

3 years ago

Michelle Nguyen

Michelle Nguyen star-alt star-alt star-alt star-alt star-alt

"Shopping for a sofa can be rather stressful and overwhelming. From the moment my family and I walked in, Steven was extremely helpful and made the process so easy! He was able to answer all questions and was very patient. The quality was amazing and pricing was extremely reasonable. Would highly recommend! Love the product!"

3 years ago

Google review

Rosemarie E.

Rosemarie E. star-alt star-alt star-alt star-alt star-alt

Castro Valley, CA

"I needed a couch with a chaise but everything I was seeing in the stores were either too big or too small for the space I had. Until I came to What A Room. I was able to customize my couch from the size, height, depth, color, fabric, firmness and everything! It came out perfect!! Not to mention the service was great and they really talked through all my opti..." Read more

3 years ago

Terence N.

Terence N. star-alt star-alt star-alt star-alt star-alt

San Mateo, CA

"Bought a new TV stand and it is beautiful and perfect.

The entire enquiry and ordering process is simple and seamless. Steven answered my questions via the online chat in a very timely manner.

Thanks Steven for the awesome customer service :)"

3 years ago

Wanda V.

Wanda V. star-alt star-alt star-alt star-alt star-alt

Foster City, CA

"Wow wow! After shopping for a sofa everywhere at literally 10+ stores, we finally found ours at What A Room! As you can see from their stellar reviews, it is true that LITERALLY almost every single piece can be customized to your liking. The quality is great as well! Solid construction and best of all, the pricing is very reasonable! We worked with D..." Read more

3 years ago

Tonia B.

Tonia B. star-alt star-alt star-alt star-alt star-alt

Redwood City, CA

"What a room has wonderful customer service! I was sold on being able to customize my sofa."

3 years ago

Aaron Jiang

Aaron Jiang star-alt star-alt star-alt star-alt star-alt

"Want to give a shoutout to the team (Duy + Dan) for an overall really good furniture buying experience. The purchase itself wasn't the smoothest due to some damages to the furniture (will personally avoid the VIG brand in the future), but the team was extremely responsive in addressing the issue and arranging for redeliveries, and was able to reach a very re..." Read more

3 years ago

Google review

Angela P.

Angela P. star-alt star-alt star-alt star-alt star-alt

Pacifica, CA

"We recently moved to Pacifica and were on the search for a couch to fit our living room space. We happened upon What A Room after a month of unsuccessful experiences elsewhere. The high Yelp reviews led us there and did not disappoint! We were immediately greeted with warmth and also given the space to browse around the beautiful showroom without pressure. W..." Read more

3 years ago

Ali Rezvan

Ali Rezvan star-alt star-alt star-alt star-alt star-alt

"Got a sectional couch from here. Good quality for a good price, and overall smooth process from shopping to delivery. Wide variety of furniture and designs to choose from."

3 years ago

Google review

Rosie W.

Rosie W. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"They have the best custom made couches. I just got my second one and the first one lasted about 10 years (nothing was wrong with it but we had to upgrade). The material I ordered was so easy to clean, no mess my kids made was uncleanable. Dan was amazing and helped us create the perfect couch. We ordered two!! We are extremely satisfied."

3 years ago

Ines V.

Ines V. star-alt star-alt star-alt star-alt star-alt

Redwood City, CA

"I discovered What A Room by chance, searching for a sectional for our newly renovated living room. At first, I was pleased with their wide selection of sofas, sectionals, etc. But what really blew me away was finding out that *everything* is customizable! The design, the dimensions, firmness, color/pattern - even the design of furniture legs! The customer ha..." Read more

3 years ago

Jeremy N.

Jeremy N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Finding a sofa, especially one that fits your home and is in stock, can be exhausting. After an extensive search at West Elm, Costco, Crate and Barrel, and others, I found What a Room and decided to give them a try after seeing all the good reviews and, for once, the Yelp Reviews were right. If you are looking for a custom sofa with the exact measure..." Read more

3 years ago

Utkarsha G.

Utkarsha G. star-alt star-alt star-alt star-alt star-alt

University South, Palo Alto, CA

"Love the customization options available and the customer service. Duy helped us throughout the process and gave us honest opinions. He patiently answered all our questions which helped us make our decision. Would recommend them to everyone.
And not to forget the sofa, love love love it!!!"

3 years ago

Kevin W.

Kevin W. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"About a year ago I ordered a custom made sectional from What-A-Room. My requirements were very very specific and this was the only shop that was able to take the time to work with me to get all the dimensions, height, firmness, and seat depth the way that I wanted it. I would say that the pricing was also better than other custom furniture stores.In..." Read more

3 years ago

Angela Lu

Angela Lu star-alt star-alt star-alt star-alt star-alt

"I was searching for a furniture store near me here in San Jose & luckily stumbled upon WhatARoom. They have a great selection of custom sofas & their staff helped with giving me ideas about furnishing my living room. Very professional service!"

3 years ago

Google review

Jimmy N.

Jimmy N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"The Team here did a great job customizing our sofa to fit perfectly to the corner in our living room. I am very happy with the result and look forward to enjoying our new sofa with friends and family. Thanks again!"

3 years ago

Jimmy N.

Jimmy N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"The Team here did a great job customizing our sofa to fit perfectly to the corner in our living room. I am very happy with the result and look forward to enjoying our new sofa with friends and family. Thanks again!"

3 years ago

Chester V.

Chester V. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Was looking for a simple, clean, high quality coffee table and went to a few locations, yes including IKEA, and found exactly what we wanted here. Our marble coffee table fits perfectly in our living room and it is heavy and sturdy nature means it can handle future wear and tear. Great find! We would have never dropped by if it wasn't Yelp telling us about t..." Read more

3 years ago

Chester V.

Chester V. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Was looking for a simple, clean, high quality coffee table and went to a few locations, yes including IKEA, and found exactly what we wanted here. Our marble coffee table fits perfectly in our living room and it is heavy and sturdy nature means it can handle future wear and tear. Great find! We would have never dropped by if it wasn't Yelp telling us about t..." Read more

3 years ago

Chandresh K.

Chandresh K. star-alt star-alt star-alt star-alt star-alt

Union City, CA

"We bought a sofa from here in 2020. Quality and build is pretty good. During pandemic there were delays due to supply chain but they were prompt in their response and I was pretty happy with the delivery. Everyone loves how great it looks in our living room.Recently we had an issue with the sofa (one of the spring under the box was broken). We needed..." Read more

3 years ago