Capterra 
G2 User in Computer Software
User in Online Media
"Reviewing Sales Calls. — What do you like best? The ability to review sales calls for improving the quality of my consults and proposal meetings. — What do you dislike? Not able to see the comments from the quality assurance that goes to management. — What problems is the product solving and how is that benefiting you? The..." Read more
2 years ago
Seth M
"Dramatically improved performance. — What do you like best? The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc. — What do you dislike? there isn't much I don't like. The platform so far has been great. — Recommendations to others considering t..." Read more
2 years ago
Emily W
"Easy to review and share calls, both internally and externally. — What do you like best? Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls ba..." Read more
2 years ago
Amii S
"Great coaching tool. — What do you like best? The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates. — What do you dislike? Lack of connectivity with other systems like Slack and SF. — Recommendations to others considering the product: Great investment —..." Read more
2 years ago
Gus G
"Game changer! — What do you like best? Ease of use! I can check my calls and also my teammates'. I can not only learn from my mistakes, but I can also learn from the wins (and losses) of my colleagues. The "stats" feature is amazing! — What do you dislike? There's not much to dislike. Maybe I have to log in every time. — What pro..." Read more
2 years ago
Marissa G
"New to gong but I love it. — What do you like best? I can read along with the call and it is easy to use. — What do you dislike? So far I have not experienced anything bad — Recommendations to others considering the product: keep doing great! — What problems is the product solving and how is that benefiting you?..." Read more
2 years ago
User in Computer Software
"in a tech space as a new employee, gong has been incredible for shortening the learning curve. — What do you like best? I can listen to calls when it works for me - I can listen mulitiple times - it gives me "real life" examples — What do you dislike? Search terms really aren't applicable to calls — What problems is the product s..." Read more
2 years ago
User in Internet
"I am a Gong Power User. — What do you like best? Love Gong - it is the best way to provide real-time feedback to my team in CS. It is a game-changer product for anyone in a go-to-market function. — What do you dislike? Wish I could leave responses offline - I often listen to Gong on the go (even on airplanes!) — What problems is..." Read more
2 years ago
Ron Z
"Fantastic software! Great for review conversations and helping the sales process! — What do you like best? The transcripts and how easy it is to snip a call and sent it out to clients. — What do you dislike? Note taker sometimes jumps in randomly on teams calls. — What problems is the product solving and how is that benefiting yo..." Read more
2 years ago
Alex Vincent d
"GONG is like a bank of my client conversation details. — What do you like best? Keeps track of my most valuable client conversations. — What do you dislike? Transcripts do not capture the exact spoken words from time to time. — Recommendations to others considering the product: I highly recommend new users to utilize the me..." Read more
2 years ago
Austin W
"Easily the most necessary sales tool besides a CRM. — What do you like best? I love the analytics. Talk/listen ratio, paitence etc. — What do you dislike? The plug-in to the calendar can be a bit hit-or-miss, sometimes clinging to calendar blocks that are not actual meetings, for example reminders to "take a walk" — Recommendatio..." Read more
2 years ago
Mohammed A
"Helping my Performance Draggers with Actionable Insights. — What do you like best? Library & Snippets helped me in enabling sharing of knowledge// Relating the trackers with my current data-driven KPIs to identify key learnings — What do you dislike? Ability to raise tickets for tracker creation — Recommendations to others consid..." Read more
2 years ago
Courtney B
"Wonderful way to analyze your conversation. — What do you like best? Gong builds stronger conversations daily — What do you dislike? I May end up over-analyzing performance! — What problems is the product solving and how is that benefiting you? Gong solves the pain of deal recording, analyzing conversations, tracking points..." Read more
2 years ago
Henry R
"Streamlined Call Management Solution. — What do you like best? I love how easy to use Gong is right out of the box. The integrations with Gainsight and Slack are also very useful to the way the company I work for operates. — What do you dislike? So far I have not had a bad experience. There are times when I have forgotten to add the as..." Read more
2 years ago
User in Retail
"Helped a lot with Sales Onboarding, Note taking, Quality check, Meeting Prep. — What do you like best? It's super helpful for new sales candidates to onboard. By watching experienced salespeople take calls, a lot of product, style and sales learning can happen at speed. Instead of focusing on note-taking, we can listen to prospects with attention..." Read more
2 years ago
User in Computer Software
"Unbelievably helpful tool for onboarding, deal management, and training! — What do you like best? - Analytics and coaching recommendations - Transcription - Automating next steps - Reminders for following up - Sharing call recordings with colleagues and prospects — What do you dislike? - Would be very interesting to see insights about..." Read more
2 years ago
Kunj S
"Must have tool for any sales team!!! — What do you like best? Love the ability to go back and listen to my recordings and share calls with customers. Also the stats (Talk ratio, interactivy) behind the call help improve how I run my calls. — What do you dislike? Cant think of any downsides. They only thing i come across is the transcr..." Read more
2 years ago
Richard H
"Gong is a great for reviewing calls. It is a must have for a sales team! — What do you like best? Listening to sales calls and being able to search key words said. — What do you dislike? It can feel overwhelming all the content & things you can do but that is good because it has more complexity for those that need it. — What prob..." Read more
2 years ago
Consultant in Events Services
"I have used it a few times and love the feedback I can get. — What do you like best? Getting feedback right after I get off the call. — What do you dislike? So far I have not found many things that I dislike — Recommendations to others considering the product: None — What problems is the product solving and how is tha..." Read more
2 years ago
User in Computer Software
"Simple, effective tool. — What do you like best? I use gong daily. We use it to record all of our calls and to review calls being handed off by other team members. I use the transcript function all the time and love the commenting features. — What do you dislike? Nothing that I dislike as of yet! It's a pretty straightforward product..." Read more
2 years ago
User in Computer Software
"Best Sales NoteTacker and Insights. — What do you like best? Gong allows users to go back and understand calls, while also providing helpful quick insights about topic categories, keywords, speaker %, and more. — What do you dislike? The spelling and voice to text is sometimes not accurate. — What problems is the product solving..." Read more
2 years ago
User in Logistics and Supply Chain
"Creates the opportunity to listen to old calls to learn from mistakes. — What do you like best? Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation. — What do you dislike? The only thing..." Read more
2 years ago
User in Computer Software
"Easy to Use & Great Insights. — What do you like best? Being able to search calls for specific phrases, search by prospect or account, etc. — What do you dislike? The only thing I would add would be a feature that highlights calls from across the org that the AI identifies as having a lot of green flags. There are so many great convers..." Read more
2 years ago
Andres W
"Exactly what you want! — What do you like best? It helps capture all the calls and video meets. Going back and reviewing the calls are made simple. — What do you dislike? Sometimes the calls dont appear in Gong as fast as I would like them to. — What problems is the product solving and how is that benefiting you? It helps m..." Read more
2 years ago
"Great insights into client interactions. — What do you like best? Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your foll..." Read more
2 years ago