Capterra 
G2 Verified Reviewer
Verified Reviewer
"Its a good tool, but could be better. Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results"
2 years ago
Rebecca J.
Sr Manager, Customer Marketing, Copado
"I love how Gong syncs up with all our other platforms for easy, automated call recording. It's a great platform to house call recordings, allowing us to review internal and external calls."
2 years ago
Abhisek P.
"Great overall experience and would definitely recommend to have in your repository. The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation"
2 years ago
Denver B.
Account Executive, CreatorIQ
"Gong works very well in its ability to provide sales reps an easy way to review before calls. It transcribes (decently well) and can share recordings with prospects."
2 years ago
Alexandra W.
"So Many Ways to Use!"
2 years ago
Chase T.
"Efficient for Product User Research and Reducing Meetings."
2 years ago
Ashraf A.
"Great tool for analysing your sales calls."
2 years ago
Laura A.
"Gong helps me deliver better in customer meetings."
2 years ago
Sarah K.
"Very helpful for reviewing action items and sentiment of calls. — What do you like best about Gong? As a CSM I am often trying to be as present as possible during client calls. Gong helps me "stay in the moment" because I know everything will be recorded and I can listen later to note any details, action items, or follow-ups I may have missed. ..." Read more
2 years ago
Chris Y.
"Meeting notes and analytics I didn't know I needed! — What do you like best about Gong? Being able to search for meeting information through a keyword search in the transcript has been a game changer. I come back to a meeting recording knowing I need some details, but it's always been difficult to pin point where in the meeting to go. Being able t..." Read more
2 years ago
Thomas R.
"Great tool for sales and internal collaboration with post-sale teams."
2 years ago
Toby Y.
"Review your calls and learn from others quickly. — What do you like best about Gong? I love that you can specifically send or listen to a call right where you would like to. It is also very convenient to search through a transcript when searching for key terms used. — What do you dislike about Gong? I am not sure if this is a feature,..." Read more
2 years ago
Ludwine D.
"Gong is the go-to coaching platform for customer facing roles. — What do you like best about Gong? I LOVE that Gong makes it possible to coach my team when they're interacting with customers because this is THE most important aspect of their work and unless I'm in every meeting, I wouldn't be able to coach my team. Also, being able to watch back s..." Read more
2 years ago
Trenice M.
"Easy to use. — What do you like best about Gong? I like being able to go back and listen to calls and being able to use those calls as a learning tool to help my team members. Also, the platform is very easy to use and navigate through. — What do you dislike about Gong? As far as dislikes, I do with the transcript could translate a lit..." Read more
2 years ago
Densy J.
"Getting back to vital parts of your call. — What do you like best about Gong? Gong has been super helpful in our introduction & discovery calls. I feel more confident taking calls as I know Gong will be there to capture everything - and help me through my pipeline through its tracker. — What do you dislike about Gong? I can't say I hav..." Read more
2 years ago
Holly C.
"Gong is a gamechanger! — What do you like best about Gong? Gong has changed how I manage calls. I no longer have to take my attention away from our clients to take notes because Gong does it for me. It also helps me improve by reviewing my call stats and giving recommendations. The Deals board hasb een amazing for seeing a big-picture view of my..." Read more
2 years ago
Benjamin S.
"Great for sales education! — What do you like best about Gong? Gong enables me to learn from the rest of my sales team without the need to sit in awkwardly on a call. I also enjoy being able to keep track of speaking times in order to improve the flow of future meetings. — What do you dislike about Gong? I would like the transcripts to..." Read more
2 years ago
Austin A.
"Cant live without it. — What do you like best about Gong? Whether listening to my calls or reviewing my peer's calls, I can no longer live without Gong. Coming into a new company, I significantly reduced my learning curve and got the lingo down much faster because of the repetition that Gong allows. — What do you dislike about Gong? So..." Read more
2 years ago
Yossi P.
Account Executive, Panaya
"Very good. Recommendations for improvement (talk ratio, longest monologue, etc). Really helped me improve in these key areas."
2 years ago
Carlos R.
"Great source of truth. — What do you like best about Gong? In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a r..." Read more
2 years ago
Farhid C.
"Asynchronous collaboration is now much more efficient. — What do you like best about Gong? Having the opportunity to be able to view meetings that you did not have the opportunity to participate in, review every detail of what was discussed in that meeting, go back in time as many times as necessary and receive a summary of all the calls of the we..." Read more
2 years ago
Sharon D.
"Nice resource for Calls. — What do you like best about Gong? Gong has provided the ability to go back and review calls and do follow ups. There have been many times I have needed to go back and replay or reference information and it's been invaluable in finding it quickly and easily. Stats and other information provided are also helpful. It also..." Read more
2 years ago
McKenzie C.
"More than just a library of calls. — What do you like best about Gong? Gong is super helpful in that it's not only a library for my company's calls, it also allows me to listen to them on the go. I rewatch demos/discos while I'm on the treadmill, listen to calls when I'm driving, and really love the feature where I can make playlists and save filt..." Read more
2 years ago
Alex G.
"Conversation Intelligence & Secret Weapon. — What do you like best about Gong? Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual mee..." Read more
2 years ago
"Being remote and spread out, Gong makes it easy for our teams to cross collaborate and provide the best customer experience. For example, if Sales talks to a customer about a feature during and 6 months later they have questions for success, having the call in Gong makes it super simple to see what the customers needs are. Without having to go through a leng..." Read more
a year ago