Capterra 
G2 Internal Consultant in Telecommunications
Consultant in Computer Software
"Most useful customer-facing business tool. — What do you like best? Gong is clear in audio, keeps track of speakers, has transcripts, and records screen share. It helps me all the time with following up with my clients and is so hassle-free. — What do you dislike? Nothing! I feel like for everything that it does there is nothing lackin..." Read more
2 years ago
User in Human Resources
"Excellent tool for training. — What do you like best? The ability to watch myself in real-time and learn — What do you dislike? There's nothing really to dislike. The video doesn't lie so it just super helpful. — What problems are you solving with the product? What benefits have you realized? I'm solving my words/expressio..." Read more
2 years ago
User in Computer Software
"Account Executive. — What do you like best? I like the ease in which you can easily review all correspondence related to a sales opportunity (email, calls, conferences, etc). The ease at which you can playback calls makes Gong highly useable. — What do you dislike? I would like the ability to tag a last-minute meeting to be recorded in..." Read more
2 years ago
User in Information Technology and Services
"Easy to use, flat out works. — What do you like best? Easy to record, easy to playback and skip to the relevant part of your meeting that you are looking for. Our whole team can review our calls, great for internal and external sharing. — What do you dislike? Not a whole lot to dislike. I would like the snippets to be a little easier t..." Read more
2 years ago
User in Computer Software
"Gong is useful in progressing prospects. — What do you like best? The most helpful thing about Gong is its capture of key discovery information and actionable items. — What do you dislike? Nothing comes to mind at present. Seems to work fine. — What problems are you solving with the product? What benefits have you realized?..." Read more
2 years ago
User in Information Technology and Services
"New Day ...new deal with Gong. — What do you like best? As a manager, I love the deal warnings board and the ability to link right to our CRM to make changes and adjustments. I will use this in my 1:1s with my sales team. The reviews will better stage the deal and remove "happy ears" to close. — What do you dislike? Not sure yet. I h..." Read more
2 years ago
Kevin R
"Gong is Amazing. — What do you like best? The insights and tools are fantastic. Gong has allowed me to better understand my habits (ie. how quickly I wait to speak before a client finishes talking) as well as helps track my deals. Would recommend 10/10 — What do you dislike? If you cancel or reschedule a meeting, it can be hard to ad..." Read more
2 years ago
Jazmine M
"Most in depth insights. — What do you like best? I really enjoy the ability to score calls and share calls with more senior teammates to crowdsource the best tips and feedback. The metrics provided by Gong are amazing, the talk ratio between myself and the client, pausing in between questions being asked and response time, longest time monologuing..." Read more
2 years ago
Alex G
"10x ramp up time! — What do you like best? Thanks to Gong my ramp up time has been reduced by 10x! Listening to previous conversations has allowed me to seamlessly get up to speed with opportunities! — What do you dislike? Nothing! Its amazing! The one gripe would me that I didn't have it at past companies! — Recommendations t..." Read more
2 years ago
Hugo H
"steal like an artist. — What do you like best? Being able to watch my teammates boss their calls. So I can learn from them and become a rockstar faster. I love coming in to see somebody has watched my call and given feedback. — What do you dislike? Not much at all. If there was one thing it would be people don't put there calls into..." Read more
2 years ago
Nadav P
"Gong review , great experience. — What do you like best? Visibility into calls, analytics on topics, deal management and insights — What do you dislike? Analytics can be improved, deal data and reporting — What problems are you solving with the product? What benefits have you realized? Training of sales reps, insights int..." Read more
2 years ago
Ellie A
"Love Gong. — What do you like best? Gong is so helpful for the remote work that we do; i can go back and listen to my calls and my manager can do the same. There are so many cool features that help us focus on what we want, without having to do all of that manual work! — What do you dislike? Really not much that I dislike about Gong, i..." Read more
2 years ago
Lucas M
"A must-have. — What do you like best? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self feedback is fantastic. — What do you dislike?..." Read more
2 years ago
Justin T
"Gong is great for your Sales call//training needs. — What do you like best? I like the dashboard view of Gong. It is easy to navigate between your own calls and calls from other team members. It is also helpful seeing the associated deal amount on the calls that are attached to specific deals. — What do you dislike? I don't think I am..." Read more
2 years ago
User in Information Technology and Services
"love being able to listen back to my calls. — What do you like best? love being able to listen back to my calls. Gong has a fantastic algorithm to tell you what works and what doesn't work. the fact that it transcribes each call is a game changer. Also they have fantastic articles. — What do you dislike? I would like it if I could list..." Read more
2 years ago
Kristen M
"Gong is a Necessary Tool for Customer Success Managers. — What do you like best? Gong's seamless integration with our internal CRM and Gong's ability to automatically create eye-openeing stats based on call patterns. — What do you dislike? No downsides to using Gong unless you don't like have immediate access to transcribed calls and a..." Read more
2 years ago
User in Computer Software
"Gong makes it easier to review past calls. — What do you like best? tagging capabilities for each speaker and screen sharing — What do you dislike? sometimes tagging (speaker) is inaccurate and shows the wrong speaker — What problems are you solving with the product? What benefits have you realized? Call recording and post..." Read more
2 years ago
Consultant in Marketing and Advertising
"CSM. — What do you like best? Granular filters provided to find presentations — What do you dislike? the video image is quite small when scrolling through the recent calls — What problems are you solving with the product? What benefits have you realized? taking notes during meetings is too challenging so gong has really as..." Read more
2 years ago
Puneet G
"Awesome software for call recordings, analytics, etc. — What do you like best? Call analytics is the best feature. I also like the feature where I can see who is speaking where so as to directly jump to that point. Really good software for all call needs. — What do you dislike? Nothing in particular. Training and support can be enhance..." Read more
2 years ago
Kiran O
"Gong for successful customer conversations. — What do you like best? The trackers are the best as they allow you to modify the power words you use and thus create better customer convo. — What do you dislike? The fact that there isn't a "most used keyword during a period" feature and also that the transcription is not great — Wha..." Read more
2 years ago
Robert M
"Business Development Representative. — What do you like best? My favorite Gong feature is the ability to search through videos using just text to find exactly what information I am looking for. This has helped me learn from my Account Executives in a more efficient way. — What do you dislike? The only downside I can think of from my pe..." Read more
2 years ago
Joseph L
"Really good tool. — What do you like best? Gong is great to review your calls, looking for ways to improve your pitch. I love the stats that it gives, such as talk ratio, etc. Also great as an alternative to some Salesforce proccesses — What do you dislike? There's not much I don't like. Sometimes the integration with zoom doesn't get..." Read more
2 years ago
User in Information Technology and Services
"Great tool for Sales Managers and Sales Teams. — What do you like best? I like the call recording and recording to transcript feature best. — What do you dislike? There's nothing I dislike at this moment about Gong. — What problems are you solving with the product? What benefits have you realized? How much reps vs prospect..." Read more
2 years ago
User in Computer Software
"Gong is lit. — What do you like best? Gong is so wildly advanced its an amazing tool to have access to and not only helps me be better just on my own but allows my coworkers to give me feedback in a timely manner! — What do you dislike? Ohhh dislike... Hmmm - the transcribing can be a little wonky sometimes but it also is able to trans..." Read more
2 years ago
"amazing technology for your sales organization. — What do you like best? The tool not only records your calls, but will give a rough transcription of the call from all parties, and gives you a graph on the important topics to review. AMazing tool for a sales organization and also for training purposes. — What do you dislike? it's not G..." Read more
2 years ago