Capterra 
G2 User in Computer Software
User in Computer Software
"Great tool to simplify your sales calls! — What do you like best? Ability to review each element of my sales call. I can skip to times when I'm speaking, or when someone else is speaking, and can visually see who is dominating that conversation. — What do you dislike? I do think its a bit awkward when someone joins the call and asks wh..." Read more
3 years ago
User in Business Supplies and Equipment
"User-friendly coaching tool. — What do you like best? The insights and the feedback tool are really effective — What do you dislike? There is not much that I dislike about Gong — What problems are you solving with the product? What benefits have you realized? knowing the talk ratio is extremely helpful moving forward with..." Read more
3 years ago
User in Hospital & Health Care
"Gong helps me hone my cold calling skills. — What do you like best? Listening to other team members' calls is great — What do you dislike? Wish the transcription was better sometimes — What problems are you solving with the product? What benefits have you realized? I've realized that I can listen to sales calls and gain mo..." Read more
3 years ago
Administrator in Marketing and Advertising
"Talent Development Partner. — What do you like best? The ability to section calls based on topics in order to create libraries for learning and shared best practices for success. — What do you dislike? I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or..." Read more
3 years ago
Consultant in Consumer Services
"Really amazing tool & give you a grasp of getting better insights with your business. — What do you like best? the customizability of trackers, custom dictionary — What do you dislike? inaccurate capture or words. need to massage data manually — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Ilan L
"Great tool, but not perfect. — What do you like best? The recording with timestamps for meeting events is super helpful for review. Also, the transcript is super helpful allowing you to search by word or reference. — What do you dislike? Loading the recording can be very slow even from a machine that is connected via fiber optics. Espe..." Read more
3 years ago
Adam L
"Must have tool for a Sales Org. — What do you like best? Easy to use. I love the transcript capabilities. — What do you dislike? I really have no problems with Gong. It is super easy and provides tremendous value. — What problems are you solving with the product? What benefits have you realized? Gong has allowed me to see..." Read more
3 years ago
Frannie D
"HUGE Gong Fan! — What do you like best? There are four things most helpful: 1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up. 2. I work closely with our VP of Tech Co..." Read more
3 years ago
User in Financial Services
"5 star. — What do you like best? Adding comments to calls in real-time, scorecards, and more — What do you dislike? Everything is great. There are no negatives. — What problems are you solving with the product? What benefits have you realized? Call coaching - 5 star. Ability to listen in as well as provide proper feedback..." Read more
3 years ago
Terri M
"Gong -- A platform for building strong sales teams, one call listening at a time. — What do you like best? The regular emails with recordings are super helpful -- it's a great reminder to ensure that follow ups get sent out. It integrates incredibly well with our Zoom platform and is very effective. — What do you dislike? I don't have..." Read more
3 years ago
User in Translation and Localization
"Great app to review calls. — What do you like best? Very easy to use and provides easy insights post call for me to action up. Also very intuitive UI for navigating previous conversations with customers. — What do you dislike? Sometime the search feature doesn't return the results that I would like. Seems to have a hard time indexing t..." Read more
3 years ago
Sandra S
"I thought it was a good call! — What do you like best? Gong showed me that a recent call that I thought went well, had a lot of room for improvement. I listened to the call before sending my follow-up email to the customer and was able to fill in the gaps and hopefully leave a more credible sounding impression than what I heard. I am newer so I kn..." Read more
3 years ago
Consultant in Human Resources
"Gong has helped me to improve my sales pitch. — What do you like best? Being able to find points of interest during your recorded call is amazing! Also, the button to go from speaker to speaker is super helpful. — What do you dislike? Nothing so far really. It is enough the way it is. — What problems are you solving with the pro..." Read more
3 years ago
Askhat B
"Must have tool if you have online meetings. — What do you like best? For me, as a Product Manager, it is important to understand customers' problems and the issues they are facing. But it is impossible to participate in all of the calls with clients. The solution is to find important calls via Gong with their amazing wording search in calls, trans..." Read more
3 years ago
Julian W
"Great for any sales professional. — What do you like best? I love how you can snip calls and send them. Best feature by far. On top of that, I love how Gong will transcribe all calls which allows me to copy and paste, make edits, and clean up my talk tracks. — What do you dislike? I dislike how much access to the app because i always f..." Read more
3 years ago
Ron T
"Steroids for Selling. — What do you like best? I've sold for almost twenty years. After a sales call, I'd go and look at my notes and add in whatever I might not have jotted down. Even on a good day, there are things I would miss from a call. With Gong, you'll never miss something again. You can go back and either listen or read your entire call...." Read more
3 years ago
Ryan M
"Incredible tool to boost your skills, self-awareness, and learn from others. — What do you like best? Getting stats on my own calls is incredibly helpful, but having the call broken down into a line-by-line caller-distinguished transcript is ideal. I can also watch my teammate's Gongs to get tips and tricks, especially from the veterans. — W..." Read more
3 years ago
Chelsea B.
Manager, Solutions Consulting, Zendesk
"Gong has been a game changer for me and my team! Absolutely recommend this software for better coaching, training, and general reporting to help improve our calls."
3 years ago
User in Information Technology and Services
"amazing. — What do you like best? As a new business development representative, I used Gong to learn and hone essential skills — What do you dislike? i love gong nothing to dislike about it as long as it is used ethically — What problems are you solving with the product? What benefits have you realized? cold call skilla"
3 years ago
Consultant in Government Relations
"Gong: great asynchronous learning tool. — What do you like best? Gong is great for global teams who often want to be able to schedule meetings with one another or schedule times to brief one another on meetings with partners, but cannot easily schedule time in different time zones. — What do you dislike? I like that Gong automatically..." Read more
3 years ago
Administrator in Computer Software
"Great tool for feedback, call auditing, coaching, and data collection. — What do you like best? The ability to tag team members and have them receive the comments through Slack, whether this is to give feedback or share calls/snippets. This greatly improves adoption as it leverages existing tools. — What do you dislike? Scorecards are..." Read more
3 years ago
User in Computer Software
"Gong has your back. — What do you like best? Tool is easy to use, helps me easily search back on calls to find specific questions, and provides my customers with great recordings. — What do you dislike? I wish we could search for a questions among several call recordings, rather than just one. — What problems are you solving with..." Read more
3 years ago
User in Education Management
"Great tool to capture notes & also provide quick, asynchronous training to new employees. — What do you like best? Gong has really helped me get a quick view into meetings, calls, etc of my team. I love how I can listen in, provide feedback, & then share my own recordings for training around best practices. — What do you dislike? There..." Read more
3 years ago
Jillian I
"Best Way To Meet! — What do you like best? I love the ability to easily search words and phrases when I review calls. Being able to tag colleagues in certain snippets of the videos is so helpful. It's also helpful for our clients to easily search keywords and review meetings. The call stats have been useful in teaching me to be more patient with m..." Read more
3 years ago
"Incredible Sales Tool. — What do you like best? Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback. — What do you dislike? The transcript feature seems to need some work. Sometimes the words do not properly ma..." Read more
3 years ago