Capterra 
G2 
Chelsee E
Christian W
"Business Development, Google Marketing Platform. — What do you like best? Being able to go back and not have to take notes during a call — What do you dislike? I think being better on mobile and listening to meetings like a podcast would be awesome — What problems are you solving with the product? What benefits have you realized..." Read more
3 years ago
Taylor S
"Gong is the Greatest! — What do you like best? Gong is extremely helpful in my everyday workflow. It keeps track of everything regarding my client and team calls and holds me accountable for follow-up and keeping up with my work. — What do you dislike? I don't love how it doesn't understand to join my calls when I put a last-minute cal..." Read more
3 years ago
Tony F
"More than just call coaching, it truly is Revenue Intelligence. — What do you like best? The transcripts are the most accurate I've seen. Their deal tracker is extremely helpful to see where you might be dropping the ball. Trackers in general are amazing to follow and see how often competitors come up and if you're winning against them or not. ..." Read more
3 years ago
Josh F
"Never forget what was said... — What do you like best? The best thing about GONG is having the recording and transcript available to refer weeks or months after the call. — What do you dislike? I sometimes struggle with setting up someone else's invite to record via gong. — Recommendations to others considering the product:..." Read more
3 years ago
User in Financial Services
"Great Tool! — What do you like best? We mainly use Gong to share zoom calls externally with customers. We like how easy it is to record calls and then share the recorded called with external customers. — What do you dislike? We dislike how the Gong recorder is another participant in the zoom call. Some customers will ask what it is...." Read more
3 years ago
User in Computer Software
"Precise and to the point. — What do you like best? Easy-to-use, good to have everything organized — What do you dislike? Comapred to all tools used by me for calls until now this is the best I have ever seen. — Recommendations to others considering the product: Go for it! — What problems are you solving with the produ..." Read more
3 years ago
Mollie B
"Super Valuable Tool for Sales Directors. — What do you like best? Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace. As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me..." Read more
3 years ago
Edgar U
"Game-chaging tool. — What do you like best? Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement. — What do you dislike? Would like it to adapt to recording regular calls, not only virtual meetings. — Recommendations to others considering the product:..." Read more
3 years ago
Chaudhary Ekansh P
"Amazing Application for the Call monitoring. — What do you like best? The recording is easily accessible we can navigate it. We can also deep dive the analysis of the call and also share the input on the call to the person. — What do you dislike? As of now, i haven't found anything like that. but if we can sync up with the tool we are..." Read more
3 years ago
User in Information Technology and Services
"Gong the tool. — What do you like best? Gong is reliable and solid. ... The best meeting companion for your sales org. ... Gong is the BEST Tool Ever! ... The Gong is real. ... The new required sales tech. ... A great platform with actionable insights and amazing customer support. ... Amazing product that adds value to sales process for both manag..." Read more
3 years ago
Wendy G
"Gong helps me wow my clients! — What do you like best? The searchable transcript is the best part for me, as I can jump right to what I'm looking for by entering the word needed. — What do you dislike? So far I have not found any downside to Gong. Everything always works great for me. — What problems are you solving with the prod..." Read more
3 years ago
User in Information Technology and Services
"Reviewing Film like an Athlete. — What do you like best? Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers. — What do you d..." Read more
3 years ago
User in Information Technology and Services
"Fast way to ramp up in role, super useful for those brain fog days too! — What do you like best? Quickly scrolling in transcript to find what you are looking for! My manager can watch my calls and provide me feedback via the comments I can share snippets of the calls with internal and external stakeholders — What do you dislike? Someti..." Read more
3 years ago
User in Information Technology and Services
"Gong for client success. — What do you like best? I am in back-to-back calls all day - Gong is very helpful so I can listen back to the follow-ups I agreed upon with my clients. Additionally, I can send the educational calls to clients to reference later. — What do you dislike? Sometimes the written transcripts are not as accurate as I..." Read more
3 years ago
Bryan D
"Game changer. — What do you like best? Gong provides me with. a fantastic way to keep track of topics discussed without the need to write copious notes on calls. As a result, I remain more engaged with prospects knowing I can always come back to a call to review an important topic or concern needing to be addressed. Furthermore, the emails detaili..." Read more
3 years ago
Holly N
"The MOST helpful tool! — What do you like best? The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners! — What do you dislike? I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the..." Read more
3 years ago
Marie B
"Gong is extremely helpful for new and existing team members! — What do you like best? Personal call reviews, new hire training, recalling something that was discussed, and syncs well with Sales Force! — What do you dislike? Permission settings for call listening and call use. — What problems are you solving with the product? Wha..." Read more
3 years ago
Amanda C
"Gong has increased my productivity. — What do you like best? Ease of search functionality, ability to find keywords, action items — What do you dislike? I haven't experienced anything I would determine as missing from this product. — What problems are you solving with the product? What benefits have you realized? I lean on..." Read more
3 years ago
Jeannie J
"Uninterested in Doing My Job Without It! — What do you like best? In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before..." Read more
3 years ago
Reut A
"I love Gong !!! — What do you like best? Gong helps us: Analyze specific topics raised by customers The option to hear a call in speed The option to search for words on the transcript Share recordings with our customers, — What do you dislike? I love everything, really! don't have coins — What problems are you solving with the..." Read more
3 years ago
Carlos R
"Gong is amazing and a must for any business. — What do you like best? Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback. — What do you dislike? To be honest, nothing comes to mind. Perhaps sug..." Read more
3 years ago
Philip I
"Supercharging Sales and CS. — What do you like best? Gong makes it easy to find exactly what you did and said--and share it with the right people. — What do you dislike? Every call Gong is connected to starts with a vocal disclaimer--I think it could be made to be slightly nicer or less jarring. — Recommendations to others consid..." Read more
3 years ago
User in Computer Software
"Gong is GREAT. — What do you like best? Easily review calls to follow up with customers. Great for training new employees because they can see past calls. — What do you dislike? Not much to dislike. Overall, the landing page is noisy but the functionality is wonderful — What problems are you solving with the product? What benefi..." Read more
3 years ago
User in E-Learning
"Super helpful! — What do you like best? Love being able to go back and review my calls if there are any action items I need to follow up on — What do you dislike? Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call. —..." Read more
3 years ago
"Makes my job so much easier. — What do you like best? Gong is easy to use and helps me focus on my clients rather than needing to balance taking notes & replying. — What do you dislike? Sometimes the search functionality could be better but its pretty good as is. — What problems are you solving with the product? What benefits ha..." Read more
3 years ago