Capterra 
G2 User in Computer Software
Kunj S
"Must have tool for any sales team!!! — What do you like best? Love the ability to go back and listen to my recordings and share calls with customers. Also the stats (Talk ratio, interactivy) behind the call help improve how I run my calls. — What do you dislike? Cant think of any downsides. They only thing i come across is the transcr..." Read more
2 years ago
Richard H
"Gong is a great for reviewing calls. It is a must have for a sales team! — What do you like best? Listening to sales calls and being able to search key words said. — What do you dislike? It can feel overwhelming all the content & things you can do but that is good because it has more complexity for those that need it. — What prob..." Read more
2 years ago
Consultant in Events Services
"I have used it a few times and love the feedback I can get. — What do you like best? Getting feedback right after I get off the call. — What do you dislike? So far I have not found many things that I dislike — Recommendations to others considering the product: None — What problems is the product solving and how is tha..." Read more
2 years ago
User in Computer Software
"Simple, effective tool. — What do you like best? I use gong daily. We use it to record all of our calls and to review calls being handed off by other team members. I use the transcript function all the time and love the commenting features. — What do you dislike? Nothing that I dislike as of yet! It's a pretty straightforward product..." Read more
2 years ago
User in Computer Software
"Best Sales NoteTacker and Insights. — What do you like best? Gong allows users to go back and understand calls, while also providing helpful quick insights about topic categories, keywords, speaker %, and more. — What do you dislike? The spelling and voice to text is sometimes not accurate. — What problems is the product solving..." Read more
2 years ago
User in Logistics and Supply Chain
"Creates the opportunity to listen to old calls to learn from mistakes. — What do you like best? Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation. — What do you dislike? The only thing..." Read more
2 years ago
User in Computer Software
"Easy to Use & Great Insights. — What do you like best? Being able to search calls for specific phrases, search by prospect or account, etc. — What do you dislike? The only thing I would add would be a feature that highlights calls from across the org that the AI identifies as having a lot of green flags. There are so many great convers..." Read more
2 years ago
Andres W
"Exactly what you want! — What do you like best? It helps capture all the calls and video meets. Going back and reviewing the calls are made simple. — What do you dislike? Sometimes the calls dont appear in Gong as fast as I would like them to. — What problems is the product solving and how is that benefiting you? It helps m..." Read more
2 years ago
Cory D
"Gong is arguably one of the MOST POWERFUL sales tools ever created! — What do you like best? The transcription feature, keywords, analytics and the way you can view your recordings — What do you dislike? That I can't edit transcript - sometimes I want to copy and paste the text so being able to fix it in-app would help — Recommen..." Read more
2 years ago
Felipe C
"An excellent tool. — What do you like best? I think that's really important to listen how was my performance in the calls. And with GONG a get to know what I need to improve and what was positive in my talk with the customers. It's an intuitive tool and since the first day, I didn't have difficulties using. — What do you dislike? I don..." Read more
2 years ago
Brian P
"Gong is a critical tool in my sales arsenal! — What do you like best? - Detailed Recordings- Analytics that break down my talk track- Transcriptions for easy referencing- Email reminders and notes on deliverables i committed to during my call- Easy peer feedback- Great UI- Talk Ratio data — What do you dislike? Nothing, it's all gravy...." Read more
2 years ago
User in Computer Software
"Fantastic. — What do you like best? Gong helps me be more effective in a faster way. The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights. — What do you dislike? Adding recognition of different languages and their translations to the product would allow for a wider and cross-coun..." Read more
2 years ago
Eddy A
"Great for training and client follow up. — What do you like best? I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked mult..." Read more
2 years ago
Sindel F
"Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks. — What do you like best? Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers. — What do you dislike? Sometimes the links can tak..." Read more
2 years ago
Consultant in Computer Software
"Great learning tool! — What do you like best? I like how you can edit and add comments whenever and wherever you may please. — What do you dislike? I dislike how the navigation can be a bit more confusing. — What problems is the product solving and how is that benefiting you? Gong is allowing me to learn more about the brea..." Read more
2 years ago
User in Computer Software
"Great automated call recording. — What do you like best? Automatically records Zoom calls, do not need to switch it on at the beginning of the call. Easy to find recordings again in Gong. — What do you dislike? When adding the Zoom invite just before the meeting starts, then the recording only starts a few minutes later, unfortunately...." Read more
2 years ago
User in Computer Software
"Great product. — What do you like best? Easily search and access for recordings of calls with clients. — What do you dislike? Would love to have more insights into conversations done in other language than English (Hebrew for example). — What problems is the product solving and how is that benefiting you? One place to store..." Read more
2 years ago
Will B
"Couldn't work without it! — What do you like best? Easy to view and update your pipeline. Provides helpful nudges like 'you might want to check in with x person' or 'you haven't discussed pricing here in 2 weeks' so you don't miss anything. — What do you dislike? I need to fill 40 characters here but there is honestly nothing not to li..." Read more
2 years ago
Laura W
"Review for Gong. — What do you like best? The best thing I like about Gong is being able to hear the call firsthand. This helps with training and improving my customer service skills. I have actually never used another system so I have no comparison. — What do you dislike? There isn't anything I dislike. It is very user-friendly. I wis..." Read more
2 years ago
Rebecca M.
Head of Marketing, Conveyor
"We use it across multiple teams in the company. It's really great for learnings. Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is g..." Read more
2 years ago
User in Information Technology and Services
"Amazing platform! — What do you like best? I love how easy it Gong is to use, as well as the insights it provides. It has been so valuable to access both the recorded video as well as the transcript when creating enablement materials. — What do you dislike? Nothing! It works so well and I honestly don't think there is anything missing...." Read more
2 years ago
User in Commercial Real Estate
"Easiest Call Tracking out there. — What do you like best? It is very easy for my self to swift through my calls and find the right one. I love how i can track how much my I speak so that I can work on splitting the talk to listen times. — What do you dislike? Sometimes it can be hard to find a colleague's call or use key works to find..." Read more
2 years ago
User in Computer Software
"Gong: A Must Have. — What do you like best? What I like about Gong the best is the analytics behind each call as the insights are great from a self-improvement standpoint for self-coaching. The other aspect I love is the ability to share calls externally with customers as this can truly help progress along a deal cycle. — What do you dislike..." Read more
2 years ago
User in Computer Software
"Customer Insights tool for Optimizeres. — What do you like best? I love how efficiently I can get through recordings while being able to find everything I need. The features were really well thought out and it's always a very positive experience. I'm always thinking "wow Gong was so thoughtful to build this feature". — What do you dislike?..." Read more
2 years ago
"Unbelievably helpful tool for onboarding, deal management, and training! — What do you like best? - Analytics and coaching recommendations - Transcription - Automating next steps - Reminders for following up - Sharing call recordings with colleagues and prospects — What do you dislike? - Would be very interesting to see insights about..." Read more
2 years ago