Capterra 
G2 
Ben C
Melissa C
"Great software for call recordings. — What do you like best? I like that the recordings are there within a short amount of time after the call. It also highlights who is on the call and speaking. — What do you dislike? There is nothing I dislike on this product. — What problems are you solving with the product? What benefits hav..." Read more
2 years ago
Ukot U
"Great Tool Overall! — What do you like best? The ability to review calls asynchronously; the reminders pre- and post- calls; the coaching from the software as well the capability for team leads to provide their comments on calls for further rep coaching — What do you dislike? Not much I dislike about Gong. It's a valuable product. ..." Read more
2 years ago
Lois G
"Able to gage how effectively new hires are progressing. — What do you like best? Gong has been instrumental in being able to monitor effectively how my new hires in training are progressing and get acclimated in their talk tracks and comfortability level with products and services. Quickly identifies gaps and where I should most effectively spend..." Read more
2 years ago
User in Insurance
"The best sales knowledge tool. — What do you like best? Gong sends a daily email letting me know my upcoming calls so I'm on top of my game. — What do you dislike? I don't dislike anything - Gong has truly thought of everything — What problems are you solving with the product? What benefits have you realized? I have a terr..." Read more
2 years ago
Mark S
"I find Gong very useful. — What do you like best? To be able to listen in on calls that I did not attend and scroll thru to specific parts of the conversation. — What do you dislike? I can't think of anything so far, it does everything I need. — What problems are you solving with the product? What benefits have you realized?..." Read more
2 years ago
User in Computer Software
"Very efficient. — What do you like best? Saves me time, serves as a note taker and reminder for all things follow up — What do you dislike? finding older calls can be a bit challenging — What problems are you solving with the product? What benefits have you realized? saves me time. I can be more focused on the call, as opp..." Read more
2 years ago
User in Staffing and Recruiting
"Great Training Tool. — What do you like best? I really like how easy Gong has made my onboarding at my new job. It's great to have access to recordings of my team members calls and my own calls to continue to grow my skillset! — What do you dislike? Nothing yet. If anything, the only thing I can think of is the "announcement" at the st..." Read more
2 years ago
Naina T
"Favorite tool for my job. — What do you like best? Gong is very easy to use and has a nice interface. I mainly use it to send calls to my clients and to review my notes and action items internally. — What do you dislike? Sometimes the script of the recording is a little buggy, and does not capture accurate dialogue. — Recommendat..." Read more
2 years ago
User in Information Technology and Services
"This is the best coaching tool for remote sales teams. — What do you like best? Having a library of calls to quickly onboard new talent into the business and timely sales call coaching — What do you dislike? I have not run into anything yet that I do not like — What problems are you solving with the product? What benefits have y..." Read more
2 years ago
User in Information Technology and Services
"Great tool for re-evaluating performance and sales training. — What do you like best? I just started a new sales position, and I love being able to go and "sit in" on other sales rep's previous calls, learn more about what our clients need, and great responses to questions I wouldn't of been able glean on my own volition. — What do you disli..." Read more
2 years ago
User in Marketing and Advertising
"LOVE IT!!! — What do you like best? Being able to identify key words and pinpoint where they are said on the calls! — What do you dislike? Sometimes the fast forward and rewind feature glitch. — Recommendations to others considering the product: GO FOR IT!!! — What problems are you solving with the product? What bene..." Read more
2 years ago
Industry Analyst / Tech Writer in Marketing and Advertising
"Amazing tool. — What do you like best? It has so many beautiful features like tagging adding to the library. Helps in kind of database creation for all the meeting happening. — What do you dislike? QASA form is missing, it would be helpful if that is included as it would reduce the double work done by QA — What problems are you s..." Read more
2 years ago
User in Computer Software
"Complete Game Changer. — What do you like best? Talk track metrics, ease of onboarding and deal cycle/timeline review (previous prospect history and current cycle insights). I truly do not know how I onboarded in any sales role previously without Gong. It is still essential to my day-to-day as an Enterprise sales rep and saves an incredible amount..." Read more
2 years ago
User in Computer Software
"Great insights! — What do you like best? I like the visibility that Gong gives me into calls that peers are having with current customers along with prospects. — What do you dislike? I have only been using Gong with my team for a few weeks and have not come across any feature gaps yet. — What problems are you solving with the pro..." Read more
2 years ago
Rebeca S
"Best notes ever are the notes I don't even have to worry about taking. — What do you like best? The search bar feature so I can find key points of my conversation fast and easily without having to spend time reviewing the whole conversation or listening to full dialogues. — What do you dislike? The only downside there's for me is that..." Read more
2 years ago
Vincent C
"Excellent platform! — What do you like best? I love how easy it is to manage. The insights are fantastic and I love how it can provide valuable insights not only for sales, but also for marketing and product development. — What do you dislike? The deals tab is great but it has not been extremely useful so far. Also, it would be great t..." Read more
2 years ago
Brandon H
"I have been likeing this program it helps me be able to review my own calls and collaborate better. — What do you like best? The ability to listen to my own calls that were graded whenever I want — What do you dislike? Noy much the previous program I had no involvement in so hard to compare — Recommendations to others considering..." Read more
2 years ago
Scott K. W
"Unexpected delight. — What do you like best? -Ability to record meetings and track who has spoken at what time -Ability to share recordings across my organization -Ability to review different parts of the video - Usability — What do you dislike? -It was a great experience. I guess the only thing would be to make Gong more incorporated..." Read more
2 years ago
Catherine T
"Helps our outbound sales team with trustworthy data. — What do you like best? Being able to have our calls/meetings/transcripts uploaded and organized by the deal/company. We use Gong integrated with Salesloft, Gmail and Zoom. — What do you dislike? The only problem we had was that sometimes the calls were not uploaded automatically to..." Read more
2 years ago
Gabriela E
"No need for notes anymore!! — What do you like best? I can really listen to customers and not worry about getting all the call details written down. It's really easy to finish a call, go into Gong and then review the call by referring to the audio or the transcribed script. It's a piece of cake to refer back to customers' feedback now. — Wha..." Read more
2 years ago
User in Information Technology and Services
"Gong Review. — What do you like best? I like the ability to go back and review my calls so I know both what goes on in the call, which serves as great notes but also I can review myself. — What do you dislike? Sometimes it is a bit hard to read the chart which shows emails and calls on the blot chart. — Recommendations to others..." Read more
2 years ago
User in Marketing and Advertising
"Can't work with out it. — What do you like best? When you rin back to back meetings listening is more importnant then note taking however the details can get lost in the conversation. I love Gong as it lets be in the moment with a customer or team member and allows me to go back for the details. — What do you dislike? I wish adding the..." Read more
2 years ago
Zach M
"Amazing Tool! — What do you like best? Love the ability to record calls but also being able to have coaching along the way as well. — What do you dislike? If there is anything to dislike it would be some of the organization of calls, but maybe that is due to certain orgs. — What problems are you solving with the product? What be..." Read more
2 years ago
User in Computer Software
"Very easy to use and truly helps with getting better. — What do you like best? UI very well done better than what we were using before. — What do you dislike? Nothing. The app does what it is supposed to do. — What problems are you solving with the product? What benefits have you realized? Breaking down my calls and having..." Read more
2 years ago
"I recommend Gong every chance I get. — What do you like best? As an Individual contributor, gong allows me to be present in conversations rather than distracting myself from the conversation by taking detailed notes. I can always go back to the gong recording and find key conversation pieces using keywords or the transcript. As a sales leader, gon..." Read more
2 years ago