Valley Hi Toyota Reviews & Testimonials

4.7 (2,332)

Reviews: 2,332


5
85%
4
9%
3
2%
2
0%
1
4%

94% of customers would recommend Valley Hi Toyota

Mary C.

Mary C. star-alt star-alt star-alt star-alt star-alt

Laughlin, NV

"Cassandra es una buena vendedora con excelente customer services.le agradezco mucho su amabilidad y el tomarse el tiempo de informarme de todas las diferentes opciones y la diferencia entre ellas.además de informarme todo en inglés y luego el tomarse del tiempo de buscar a alguien que hablara español  para que mi esposo que no habla inglés  e..." Read more

2 years ago

jose laning

jose laning star-alt star-alt star-alt star-alt star-alt

"I’ve been to Toyota a hand full of time for my vehicle , traveling and keeping up with it , and every time I go , Cassandra bumanglag is always there to help ! She’s a very enthusiastic and polite person . She’s straight to the point and as professional as they come ! Thank you so much Cassandra for your Toyota service !!!"

2 years ago

Google review

DaRoya Isaiah

DaRoya Isaiah star-alt star-alt star-alt star-alt star-alt

"Cassandra is awesome she has excellent customer service skills very efficient friendly and understanding. She goes above and beyond with her job and it’s a pleasure to do business with her! She sold cars to so many of my family and friends we all just love her"

2 years ago

Google review

Jason P.

Jason P. star-alt star-alt star-alt star-alt star-alt

Victorville, CA

"Was in the market for a new 2022 Tundra. Received a text saying that one was coming in the following week...literally told them I would take it. Get a text the next week saying they sold it but had a lower model. No thanks...will take my $70k somewhere else"

2 years ago

Cassy L.

Cassy L. star-alt star-alt star-alt star-alt star-alt

Redlands, CA

"I brought my mother here to look at vehicles on a whim. We were acknowledged and greeted by Cassandra. She really gave my mom the confidence to source and consider what she really wanted. From going in to look at used vehicles to leaving with her very first brand new car Valley Hi exceeded all expectations and I couldn't be more happy or thankful for our exp..." Read more

2 years ago

Sharon B.

Sharon B. star-alt star-alt star-alt star-alt star-alt

Lake Village, AR

"My husband and I have received tremendous care by the staff of this dealership! Specifically, by Maggie Perez. Maggie went above and beyond to assist us when we suddenly were without a reliable vehicle. Maggie was genuine and caring.  She helped us understand the current car market and we felt no pressure to purchase something that didn't meet all of..." Read more

2 years ago

Wendy G.

Wendy G. star-alt star-alt star-alt star-alt star-alt

Torrance, CA

"Came in to Toyota to get my vehicle serviced and while I was waiting, I had some questions and Cassandra was very kind and friendly with assisting me! I will be coming back to her when I look for a new vehicle. For anyone looking to purchase, I would recommend her as she seemed very knowledgeable. Thank you again!"

2 years ago

Brittney H.

Brittney H. star-alt star-alt star-alt star-alt star-alt

Rancho Cucamonga, CA

"I have purchased two cars from Valley Hi. Cassandra was a big help in getting both cars! The process was so easy because of her! I got both cars that I wanted and even got approved for a car from the comfort of my home. I always recommend Valley hi Toyota because of Cassandra and the process being so smooth and enjoyable with every staff member at Valley Hi!..." Read more

2 years ago

Charlene J.

Charlene J. star-alt star-alt star-alt star-alt star-alt

Adelanto, CA

"I just got the 2022 Toyota Cross from Cassandra. She helped me with my trade in and got me in an out in two hours. The customer service was amazing and she made the rhe process extremely easy. Definitely will use her to purchase again."

2 years ago

Mynor M.

Mynor M. star-alt star-alt star-alt star-alt star-alt

CA, CA

"If I'm exaggerating show the offer. That's right you can't and won't. Price of car was $48k total after added gap, extended warranty, and one other nonsense item $59k. The fact that Todd comes on here and says I'm lying should show you guys what kind of sales people you are dealing with. If it's optional then sell me the car without all the useless ads ons...." Read more

2 years ago

Mynor M.

Mynor M. star-alt star-alt star-alt star-alt star-alt

CA, CA

"These guys are crooks. Went in to purchase a car today. Price was settled we confirmed car even with extra accessories we didn't even want. Then the manager comes in with a whopping nearly $9k more of gap insurance, extended warranty, and other junk. Car price went from about $51k to $59k with additional junk we didn't ask for. We told him we didn't want it...." Read more

2 years ago

Jason T.

Jason T. star-alt star-alt star-alt star-alt star-alt

Sylmar, Los Angeles, CA

"Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me..." Read more

2 years ago

Oscar H.

Oscar H. star-alt star-alt star-alt star-alt star-alt

Hesperia, CA

"Currently waiting over the 2 hours quoted went to ask for them to get me the Uber which they didn't do I'm just baffled instead of doing as a customer request they ignore."

2 years ago

Guem suk Kim

Guem suk Kim star-alt star-alt star-alt star-alt star-alt

"6번째 서비스를 받으러왔다. 모든 직원들은 매우 친절하였으며 이해 할려고 노력했다 특히 Erick 직원은 그림을 그려가며 설명 해주어서 너무나 감사했다."

2 years ago

Google review

Alexander M.

Alexander M. star-alt star-alt star-alt star-alt star-alt

Signal Hill, CA

"Came to get my service for my car today and did not make appointment came talk to see they can help me and this guy name  Alex in service was super nice and game me the best service told me don't worry we help you and will try to get your car done today , was at store call me said my car is ready anyways this guy was very amazing giving me a friendly service..." Read more

2 years ago

Hector P.

Hector P. star-alt star-alt star-alt star-alt star-alt

Victorville, CA

"Good afternoon, my name is Hector Perez II, and I live here in Victorville. I'm originally from Norwalk Ca, I've been living up here for about 15 years now. I'm employed with the City of Victorville (Water Department), been with them now for about 14 years. My first experience with Valley Hi Toyota was in 2014, when I purchased my 2014 Toyota Avalon. My expe..." Read more

2 years ago

David Cho

David Cho star-alt star-alt star-alt star-alt star-alt

"Excellent service express service team. Moises & Eric. Because he help to my dad car bring it sooner. He missed 1st appointment. He is in the Hospital more than months. I am working Honda dealership 26 years until now. And they show me the great example to help customers when who need extra assistance. Thank you again. 👍"

2 years ago

Google review

Terrence L.

Terrence L. star-alt star-alt star-alt star-alt star-alt

Las Vegas, NV

"They don't accept anyone!! I needed roadside assistance and they wouldn't help me at all!"

2 years ago

Rochelle C.

Rochelle C. star-alt star-alt star-alt star-alt star-alt

Riverside, CA

"My car transmission took a poop and I was left with a vehicle that doesn't run and couldn't afford to fix it. However Maggie helped me trade my old car in that I was still paying off to get a brand new car. I came in extremely nervous and sad but then left super happy and relieved. Maggie has been super helpful throughout this process and even drove 4 hours..." Read more

2 years ago

J Ortiz

J Ortiz star-alt star-alt star-alt star-alt star-alt

"Thank you again to Valley Hi Toyota and Bogard for helping us with the purchase of our car🙏 Great customer service from the whole team there💪"

2 years ago

Google review

Cesar S.

Cesar S. star-alt star-alt star-alt star-alt star-alt

Spring Valley, CA

"I'm writing this review on my dad's behalf and myself. This is my 3rd time coming to this dealer in the past two months (and driving away with new cars each time). I have had a great experience here. The whole new car situation is tough and just about every dealer has high mark ups. With every car purchased here the salesmen (Pierce M.) has been upfront abou..." Read more

2 years ago

Misty M.

Misty M. star-alt star-alt star-alt star-alt star-alt

Ontario, CA

"We came in at 430pm to look at vehicles. Our salesman was Alex and with things closing, a ton of sales that day and dinner knocking closely, the dealership did everything to make us feel comfortable. We didn't leave until almost midnight but Eddie came over and talked to us and passed the time away. What a family feeling when dealing with Valley Hi Toyota! I..." Read more

2 years ago

Lindsay J.

Lindsay J. star-alt star-alt star-alt star-alt star-alt

Big Bear Lake, CA

"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork.  Finally  found the car but the work has not been done so we start again. Plan to spend a day for a simple service."

3 years ago

Mercedes E.

Mercedes E. star-alt star-alt star-alt star-alt star-alt

Chino Hills, CA

"Came back for car number two and Cassandra did her thing AGAIN. This is the most welcoming and honest dealership and I'm sooo so blessed to have been able to come back and buy the RAV4 I needed for my family. I was greeted and shown around by cassandra who remembered me from my previous visit, awesome feeling when you are about to spend a big amount..." Read more

3 years ago

Denise G.

Denise G. star-alt star-alt star-alt star-alt star-alt

Hesperia, CA

"I took my TRD Pro Truck -2019 on Monday. I received the best service ever. I have been taking my truck since I purchased it in 2019 for service and When I went Monday I was taken back by the customer service provided by Israel in the parts department. Israel went above and beyond to meet my needs that I went for. Definitely recommend this location"

3 years ago