What A Room Reviews & Testimonials

4.7 (825)

Reviews: 825


5
84%
4
8%
3
2%
2
2%
1
4%

92% of customers would recommend What A Room

Katya Kechkina

Katya Kechkina star-alt star-alt star-alt star-alt star-alt

"We had been to many other furniture stores and we couldn't even compare it to the quality and level of service that we got from What a Room. You can customize everything you need: color, size, firmness - you name it. The level of comfort is fantastic and our family is very happy with our new sofa. If we need to buy any furniture again, we wouldn't think twic..." Read more

14 hours ago

Google review

Renee Folk

Renee Folk star-alt star-alt star-alt star-alt star-alt

"We have a very tiny space & What A Room Did an excellent job! We couldn’t have done it without them!! If you’re on the fence, jump down & get your job done with What A Room. We love it & so does our puppy."

3 days ago

Google review

Kat Alyst

Kat Alyst star-alt star-alt star-alt star-alt star-alt

"I recently had the pleasure of shopping at What A Room Furniture and I was very impressed with the quality of their mattresses and sofas. The mattress was incredibly comfortable as I got the extra firm option, and it's been a game-changer for my sleep. As someone with chronic back pain, finding the right mattress is crucial. We also bought a sofa, which we w..." Read more

14 days ago

Google review

T Wolf

T Wolf star-alt star-alt star-alt star-alt star-alt

"Superior experience. Fabric looks just like sample. Great quality sofa. Good service and even reached out over some measurements to ensure what I really wanted. Arrived on time and made in the US. Will make another purchase from them again."

a month ago

Google review

Alexis Stuckey

Alexis Stuckey star-alt star-alt star-alt star-alt star-alt

"We searched for six months for a new couch and found WhatARoom pretty early on. We were hesitant to commit because of the price. As a last ditch effort, we drove 8 hours each way from Vegas to check out the showroom and it paid off! We had done the virtual renderings but received additional help with measurements and fabric choices. The couch's production wa..." Read more

2 months ago

Google review

Lipsa

Lipsa star-alt star-alt star-alt star-alt star-alt

"I love the custom-made sofa from WhatARoom! I got the Florida sectional with waterpoint salt fabric. Duy was super helpful through the process and was very patient with all my questions. Delivery was smooth as well. I totally recommend the store."

2 months ago

Google review

Caroline Tien-Spalding

Caroline Tien-Spalding star-alt star-alt star-alt star-alt star-alt

"Great experience with Duy. The stores allows you to mix and match styles on the show floor, and to select fabric. Placed an order mid November and got the couch ahead of schedule 4 weeks later. The installers did a great job and the final product is exactly as hoped."

3 months ago

Google review

Jaime Veloria

Jaime Veloria star-alt star-alt star-alt star-alt star-alt

"We couldn’t be happier with our new sofa – it’s stylish, cozy, and exactly what we envisioned. What A Room exceeded our expectations in every way!"

4 months ago

Google review

Catherine Hunter

Catherine Hunter star-alt star-alt star-alt star-alt star-alt

"We love our new sectional and the ability to customize every little detail! Dan was so helpful, knowledgeable, and professional throughout the entire process. Would recommend What A Room to anyone in search of their dream sofa/couch."

4 months ago

Google review

Whitney Smith

Whitney Smith star-alt star-alt star-alt star-alt star-alt

"I was delighted to discover a place where you can custom create your own high quality sofa quickly (4-6 weeks), and at a great price. The customer service was wonderful and they listened patiently to all my specifications and questions. Upon delivery, there was a sizing issue with my cushions (not being to spec) but they were able to fix it and redeliver the..." Read more

5 months ago

Google review

Nate Hurwitz

Nate Hurwitz star-alt star-alt star-alt star-alt star-alt

"We just received our custom sectional from What A Room and the quality is outstanding! We are beyond thrilled with how everything turned out. The process started by Steven from What A Room creating various renders of what different options would look like in our room. From there, we ordered free swatches which arrived within a few days. We ordered a custom L..." Read more

5 months ago

Google review

Christine Tate

Christine Tate star-alt star-alt star-alt star-alt star-alt

"We had a great experience purchasing our custom couch ant WhatARoom earlier this year. The whole process went exactly as we expected, communications were clear, and we had great interactions with both the sales staff and delivery people. We even contacted the company again several months after delivery to organize a repair on the couch (completely unrelated..." Read more

6 months ago

Google review

Trent Gordon

Trent Gordon star-alt star-alt star-alt star-alt star-alt

"We shopped around a ton for a sofa at many of the high end chains. What a room delivered a nicer custom couch of better quality at a better price. Great customer service."

6 months ago

Google review

Lohith Bellad

Lohith Bellad star-alt star-alt star-alt star-alt star-alt

"Very good quality custom made couches."

6 months ago

Google review

Neelesh Bansod

Neelesh Bansod star-alt star-alt star-alt star-alt star-alt

"Great selection and customer service in store, timely delivery."

6 months ago

Google review

Duane Riddle

Duane Riddle star-alt star-alt star-alt star-alt star-alt

"Just received a new sectional from What A Room. It looks great, appears well made and it's comfortable. The white glove delivery service here in Indianapolis was excellent. I was having trouble finding a sectional to suit my dimension requirements. What A Room solved my problem with their customization ability. We're very pleased."

6 months ago

Google review

Sanzy Kanzy

Sanzy Kanzy star-alt star-alt star-alt star-alt star-alt

"Update: Customer service rep gordon reached out to me and helped me fix the defected area. Thank you Gordon. Original review: I bought a sofa which came defected. Kaylina their customer service rep told me she filed a claim and stopped replying to my email. Do not buy anything from them, you’re only a customer until they get your money. Spend your money els..." Read more

7 months ago

Google review

Norman Tieu

Norman Tieu star-alt star-alt star-alt star-alt star-alt

"I placed my order with Duy and he was very good at helping my wife and I customize our sectional for a very reasonable price. He wasn't pushy and was very patient in helping us look for furniture that fit our style through a number of catalogs. The delivery took about 5 weeks from order date to delivery."

7 months ago

Google review

neha shah

neha shah star-alt star-alt star-alt star-alt star-alt

"We got our couch from here recently. I wanted to customize it to fit a specific way in our space. When you go to the showroom there's no pressure. The staff gives you an idea of how the store is setup to help choose features you want. They are super helpful and not pushy. I had some issues with the delivery and they were great about resolving it. Lots of opt..." Read more

7 months ago

Google review

Daniel B. star-alt star-alt star-alt star-alt star-alt

New Orleans, LA

"They will make a couch anyway you want and make sure that it's done right and they understand your situation and requirements"

7 months ago

Daniel B. star-alt star-alt star-alt star-alt star-alt

New Orleans, LA

"They will make a couch anyway you want and make sure that it's done right and they understand your situation and requirements"

7 months ago

Huseyn Aydemirov

Huseyn Aydemirov star-alt star-alt star-alt star-alt star-alt

"Godd"

7 months ago

Google review

Lisa Wood

Lisa Wood star-alt star-alt star-alt star-alt star-alt

"We had a fabulous experience with buying a sofa at What A Room. The options for customization were amazing and the sales staff was easy to work with. The quality of the sofa is much higher than at other furniture places. We are very happy with our purchase."

8 months ago

Google review

Mike Dedmon

Mike Dedmon star-alt star-alt star-alt star-alt star-alt

"Both the in store staff and delivery staff were awesome. I had a custom order, Duy helped out and was very responsive both over email and text. The delivery team removed our old couch along with an extra table we had trouble getting rid of."

8 months ago

Google review

Juaquin S.

Juaquin S. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Worst service."

8 months ago