What A Room Reviews & Testimonials

4.7 (869)

Reviews: 869


5
84%
4
8%
3
2%
2
1%
1
4%

92% of customers would recommend What A Room

Max

Max star-alt star-alt star-alt star-alt star-alt

"Really great experience visiting What A Room Furniture's showroom in San Jose. Duy helped us select a sectional with a chaise by walking us through the various options including firmness, cushion style, dimensions and fabric. We really felt taken care of and customized a lot of the options to the dimensions of our room. We were able to lengthen the chaise sl..." Read more

7 months ago

Google review

Elizabeth Sy

Elizabeth Sy star-alt star-alt star-alt star-alt star-alt

"After my couch from Article looked like trash after just one year, I started looking around for a better option. I had never heard of What A Room but all the stellar reviews on reddit convinced me to drive down to San Jose to check it out. I was not disappointed. What A Room uses a higher foam density to maintain its shape, so I expect that it will contin..." Read more

7 months ago

Google review

Thao

Thao star-alt star-alt star-alt star-alt star-alt

"From start to finish, we had a pleasant experience at What A Room . Duy and Dan have been extremely helpful in helping us customize our sectional . We have been to many large retailers but ultimately chose What A Room due to the excellent customer service, ease of customization and great selection of designs. Huge shoutout to Duy for always answering our qu..." Read more

7 months ago

Google review

Sophie Ho

Sophie Ho star-alt star-alt star-alt star-alt star-alt

"We’ve been searching for a new sectional but weren’t satisfied with any options from popular chains (and didn’t want to buy online without trying it out). When we went to What a Room, we had a great experience trying out all the sofa options, and loved that we could customize everything (from firmness to seat depth)! Duy was so helpful in showing us differen..." Read more

7 months ago

Google review

Cong Gao

Cong Gao star-alt star-alt star-alt star-alt star-alt

"We just bought a sofa from What A Room Furniture and had a fantastic experience! The quality of the furniture is excellent—sturdy, stylish, and super comfortable. The staff was friendly, knowledgeable, and patient, helping us find exactly what we were looking for without any pressure. We also loved the customization options available, which made it easy to g..." Read more

7 months ago

Google review

Anayo Awuzie

Anayo Awuzie star-alt star-alt star-alt star-alt star-alt

"We've been looking for a couch for months and learned about What A Room from great online reviews. The showroom was close by so we went and worked with Duy. Duy was super helpful and patient and didn't pressure us as we took our time looking and sitting on all of the couches. He took his time answering our many questions, all with good humor. When it was tim..." Read more

7 months ago

Google review

Austin Niklas Johnson

Austin Niklas Johnson star-alt star-alt star-alt star-alt star-alt

"Duy and the team were patient, detail-oriented, and made what would otherwise be a stressful experience fulfilling and fun. So glad we found them!"

7 months ago

Google review

Serena W

Serena W star-alt star-alt star-alt star-alt star-alt

"We had a pleasant and efficient experience in their showroom with Duy. The showroom is well laid out and we confirmed the couch we wanted after the first visit. He mailed out fabric samples because we live far from the showroom. Duy was communicative via email and text, and we are looking forward to receiving the couch soon."

7 months ago

Google review

Teeka K

Teeka K star-alt star-alt star-alt star-alt star-alt

"WhatARoom has always had exceptional quality and service - I'm especially thankful to Duy who is responsive and can make the sofa of your dreams happen! I'm so grateful that we're able to find the right piece for our home - with the right dimensions. I'm especially happy they focus on non toxic fill and fabric - which makes me feel much better about bringing..." Read more

7 months ago

Google review

Ashby Iype

Ashby Iype star-alt star-alt star-alt star-alt star-alt

"Great customer service by Dan. The furniture here has a modern look good with affordable prices. So glad to have found this store here."

8 months ago

Google review

Bhagyashree Arakeri

Bhagyashree Arakeri star-alt star-alt star-alt star-alt star-alt

"I purchased this sofa about a year ago and was initially quite happy with the comfort, especially the quality of the filling and the outer fabric. However, I recently removed the covers to wash them (as they are washable), and was surprised by what I found inside. There is no inner lining, the stitching is poorly done, and the inside looks unfinished. In ad..." Read more

8 months ago

Google review

Gabrielle Yan

Gabrielle Yan star-alt star-alt star-alt star-alt star-alt

"Bought a sofa here, super friendly staff, different options for material and size. Mine was not much customized, so it was delivered fast, within 4 weeks"

8 months ago

Google review

Hussein Hammoud

Hussein Hammoud star-alt star-alt star-alt star-alt star-alt

"Great experience at What A Room! Friendly staff, great selection, and quality furniture. Love that you can customize pieces. Delivery was smooth and on time. Highly recommend!"

9 months ago

Google review

Alexander Tran

Alexander Tran star-alt star-alt star-alt star-alt star-alt

"If you're looking for a custom couch then look no further because What a room Furniture is your final stop. I came in and was helped Duy. He was very knowledgeable and made sure that the custom sofa that I wanted to build was perfect. He showed us around without rushing us and made sure that we were satisfied with the final decision. If you're in the market..." Read more

9 months ago

Google review

Randee McQueen

Randee McQueen star-alt star-alt star-alt star-alt star-alt

"I love the couch I bought. They walked me through what amount of firmness. Depth height etc."

9 months ago

Google review

Piyali Basak

Piyali Basak star-alt star-alt star-alt star-alt star-alt

"One of the best companies I have ever worked with in all aspects - quality, timeliness, customer service, respinsiveness everything. Dan was beyond helpful. The couch is not bulky yet very sturdy and perfect. Highly highly highly recommend. Just trust their advisors and they will do the best for your room."

9 months ago

Google review

Summer Xia

Summer Xia star-alt star-alt star-alt star-alt star-alt

"okay. reasonable sofa, debatable service. My sofa came in Feb had chips on the legs, and I'm still waiting for the service to fix."

10 months ago

Google review

Devra Wang

Devra Wang star-alt star-alt star-alt star-alt star-alt

"We love our custom sized sofa from What A Room! It's beautiful and comfortable, and the "cat resistant" material has worked so far and our cats aren't tearing it to pieces! The price was about the same as getting a non-custom sofa, and yet we get a perfect fits for the unusually sized corner in our house! We will definitely be repeat customers if we need mor..." Read more

a year ago

Google review

juicy wang

juicy wang star-alt star-alt star-alt star-alt star-alt

"good stuff ."

a year ago

Google review

Katya Kechkina

Katya Kechkina star-alt star-alt star-alt star-alt star-alt

"We had been to many other furniture stores and we couldn't even compare it to the quality and level of service that we got from What a Room. You can customize everything you need: color, size, firmness - you name it. The level of comfort is fantastic and our family is very happy with our new sofa. If we need to buy any furniture again, we wouldn't think twic..." Read more

a year ago

Google review

Renee Folk

Renee Folk star-alt star-alt star-alt star-alt star-alt

"We have a very tiny space & What A Room Did an excellent job! We couldn’t have done it without them!! If you’re on the fence, jump down & get your job done with What A Room. We love it & so does our puppy."

a year ago

Google review

Kat Alyst

Kat Alyst star-alt star-alt star-alt star-alt star-alt

"I recently had the pleasure of shopping at What A Room Furniture and I was very impressed with the quality of their mattresses and sofas. The mattress was incredibly comfortable as I got the extra firm option, and it's been a game-changer for my sleep. As someone with chronic back pain, finding the right mattress is crucial. We also bought a sofa, which we w..." Read more

a year ago

Google review

T Wolf

T Wolf star-alt star-alt star-alt star-alt star-alt

"Superior experience. Fabric looks just like sample. Great quality sofa. Good service and even reached out over some measurements to ensure what I really wanted. Arrived on time and made in the US. Will make another purchase from them again."

a year ago

Google review

Alexis Stuckey

Alexis Stuckey star-alt star-alt star-alt star-alt star-alt

"We searched for six months for a new couch and found WhatARoom pretty early on. We were hesitant to commit because of the price. As a last ditch effort, we drove 8 hours each way from Vegas to check out the showroom and it paid off! We had done the virtual renderings but received additional help with measurements and fabric choices. The couch's production wa..." Read more

a year ago

Google review

Lipsa

Lipsa star-alt star-alt star-alt star-alt star-alt

"I love the custom-made sofa from WhatARoom! I got the Florida sectional with waterpoint salt fabric. Duy was super helpful through the process and was very patient with all my questions. Delivery was smooth as well. I totally recommend the store."

a year ago

Google review