What A Room Reviews & Testimonials

4.7 (684)

Reviews: 684


5
85%
4
8%
3
2%
2
2%
1
4%

93% of customers would recommend What A Room

Chuck Bond

Chuck Bond star-alt star-alt star-alt star-alt star-alt

"Great sales experience in the showroom and throughout our customization process, resulting in a sofa we’re vey happy with. The only negative was a promised “call to schedule delivery about a week before the furniture is completed” never happened. We had less than 24 hours notice via text message informing us of the impending delivery. A call to the showroom..." Read more

5 months ago

Google review

s pulos

s pulos star-alt star-alt star-alt star-alt star-alt

"THANK YOU for a great sofa buying experience from start to finish! From the welcome from Duy and all the staff when we walked in to the delivery everything was very professional and you could tell they know and care about their products. Duy was very patient (the multiple times we came in) and listened to what we needed and could guide us to what would work-..." Read more

5 months ago

Google review

Lucy Haab

Lucy Haab star-alt star-alt star-alt star-alt star-alt

"OUTSTANDING CUSTOMER SERVICE FROM START TO FINISH! I'M VERY HAPPY WITH THE CUSTOM FURNITURE WHICH THEY HAVE MADE FOR ME AS I COULDN'T FIND WHAT I WANTED WHEN I SEARCHED EVERYWHERE FOR PIECES I NEEDED. I TOLD THEM EXACTLY WHAT I WANTED IN THE STYLE AND COLORS AND GOT THEM EXACTLYAS I WANTED THEM WITH GREAT PRICES AS WEL!"

5 months ago

Google review

Sikeli Cama

Sikeli Cama star-alt star-alt star-alt star-alt star-alt

"We had visited Ashley Home Store and Living Spaces in search of a sectional that would fit our space, but were unable to find the right couch. After visiting What a Room, we found that they could customize any of their furniture to our exact specifications. Duy helped us choose everything down to the material and dimensions. It was delivered on time as promi..." Read more

5 months ago

Google review

William Fu

William Fu star-alt star-alt star-alt star-alt star-alt

"One of the best decision I've made this year is buying a sofa from What A Room, they are extremely comfortable!"

6 months ago

Google review

Takahiko Saito

Takahiko Saito star-alt star-alt star-alt star-alt star-alt

"Great customer service. We went in with something in our mind, but ended up with ordering something very different after hours of consultation."

6 months ago

Google review

Abhik Roy

Abhik Roy star-alt star-alt star-alt star-alt star-alt

"A+ experience. Salesman was friendly and willing to be of service. No issues with delivery and install. Thank you!"

6 months ago

Google review

Sabrina L.

Sabrina L. star-alt star-alt star-alt star-alt star-alt

West San Jose, San Jose, CA

"The show room is well organized. Also the  salesperson is very helpful and try hard to find the best solution for the clients."

6 months ago

Ray Shafazand

Ray Shafazand star-alt star-alt star-alt star-alt star-alt

"Great selections, Fair pricing and awesome customer service."

6 months ago

Google review

Eric B

Eric B star-alt star-alt star-alt star-alt star-alt

"The process of choosing and designing our L-shaped sectional couch. We went with the Florida. The quality of the couch is very high and comfortable. The only reason for not 5 stars was the delivery process. The two delivery gentlemen were nice and one even washed his hands to not get the couch dirty. However during loading into the house, one of them pushe..." Read more

6 months ago

Google review

Wayne Kamiya

Wayne Kamiya star-alt star-alt star-alt star-alt star-alt

"We moved into a new house 3 months ago and decided to replace nearly all of our old furniture with new. We went to so many furniture stores, Macys, etc, but the moment we walked into What a Room's showroom, we knew we found the right place to buy our new furniture. We furnished our master bedroom, living room, and dining room with beautiful furniture we..." Read more

6 months ago

Google review

son monte

son monte star-alt star-alt star-alt star-alt star-alt

"The best furniture store. We are in loved with our couch. Thank you so much."

6 months ago

Google review

andy truong

andy truong star-alt star-alt star-alt star-alt star-alt

"This place has outstanding customer service. I was looking to redesign my home and decided to try out What A Room. Steven Lam was the person that helped me through the whole process. Not only did he provided amazing insights, he made the ordering process as simple as possible. Aside from that, I could not be happier with the result of the changes and the fur..." Read more

6 months ago

Google review

Rong Z.

Rong Z. star-alt star-alt star-alt star-alt star-alt

West San Jose, San Jose, CA

"My wife and I came to the store too late to enjoy the TG discounts in late November, but Daniel gave them to us anyway (thank you!). He came to our house to measure the sizes of our family room and the dining area, and quickly designed the furniture layout for us (all free of charge). We were very impressed by the quality of his design, which really brought..." Read more

6 months ago

Leslie W.

Leslie W. star-alt star-alt star-alt star-alt star-alt

Redwood City, CA

"Went to their store for Black Friday/Thanksgiving weekend after finding them online. We considered several high end custom sectional sofas online sites and were feeling anxious about buying without being able to sit on the product.Steven was incredibly helpful and patient with our design needs on achieving the look we wanted balanced with comfort-- i..." Read more

6 months ago

Lida Z.

Lida Z. star-alt star-alt star-alt star-alt star-alt

San Francisco Bay Area, CA

"Me encanto la tienda y el servicio es muy bueno y los precios guaho se las recomiendo"

7 months ago

Hannah Wang

Hannah Wang star-alt star-alt star-alt star-alt star-alt

"We are fortunate to have two What a room pieces that have held up beautifully! Our sectional has been a consistent conversation piece in our living room! I really appreciate and have been impressed with their post purchase customer service! They have been reasonable and very responsive. I love supporting local small business who are committed to quality! T..." Read more

7 months ago

Google review

M M.

M M. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Bought a sofa and two chairs. The guys are awesome! Seriously I gave them a run for their money and they kept up with nothing but laughter and smiles. I would highly recommend them!!"

7 months ago

Michelle S.

Michelle S. star-alt star-alt star-alt star-alt star-alt

Los Gatos, CA

"I just completed a home remodel which included the purchase of some new furniture.  After traveling all over the South Bay I stumbled upon What a Room and what a relief that was.  The service staff was super helpful, patient and capable.  They helped me with modern design ideas, made ordering simple and the prices were FAR better than other places in the are..." Read more

8 months ago

Michelle S.

Michelle S. star-alt star-alt star-alt star-alt star-alt

Los Gatos, CA

"I just completed a home remodel which included the purchase of some new furniture. After traveling all over the South Bay I stumbled upon What a Room and what a relief that was. The service staff was super helpful, patient and capable. They helped me with modern design ideas, made ordering simple and the prices were FAR better than other places in the are..." Read more

8 months ago

Thomas L.

Thomas L. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"I bought a bed from here a couple of weeks ago. I'm very happy with my purchase. The store has affordable prices and the items are good quality. Customer service was professional. The store rep answered all my questions and was very helpful."

8 months ago

Thomas L.

Thomas L. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"I bought a bed from here a couple of weeks ago. I'm very happy with my purchase. The store has affordable prices and the items are good quality. Customer service was professional. The store rep answered all my questions and was very helpful."

8 months ago

John F.

John F. star-alt star-alt star-alt star-alt star-alt

Fremont, CA

"Bought a table from here and everything went smoothly. The service was pleasant and helpful."

9 months ago

Karen P.

Karen P. star-alt star-alt star-alt star-alt star-alt

CA, CA

"Great store for a custom couch. Very helpful in helping me with all the choices. You are able to choose size of sofa, material, color, firmness of cushions,"

9 months ago

John F.

John F. star-alt star-alt star-alt star-alt star-alt

Fremont, CA

"Bought a table from here and everything went smoothly. The service was pleasant and helpful."

9 months ago