What A Room Reviews & Testimonials

4.7 (684)

Reviews: 684


5
85%
4
8%
3
2%
2
2%
1
4%

93% of customers would recommend What A Room

Jason M. star-alt star-alt star-alt star-alt star-alt

Pleasanton, CA

"I like the idea of this place. They have enough of a selection and if you want a couch you can pick a fabric and they will make it to your dimensions and style in about two weeks. Prices include delivery and the pieces we selected are made in California. We found what we wanted quickly and got it ordered. There was some drama with the after order service..." Read more

7 years ago

Tan D.

Tan D. star-alt star-alt star-alt star-alt star-alt

Union City, CA

"We recently put our condo on the market for sale and weren't planning on staging and just selling it as is. At the urge of our agent, he strongly advised us staging will help potential buyers envision the place as their own home. On a crunch because we only 3 days before our house was suppose to go on the market, I contacted whataroom to see if they do stagi..." Read more

7 years ago

Stacy F. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"One satisfied customer! We absolutely love our purchase from this store and can honestly say the team at What A Room are wonderful. We recently purchased a dining table and bar stools that match and they look lovely in our new home. Delivery and service was wonderful too. I would like to thank Daniel personally for his efforts in making sure we were happ..." Read more

8 years ago

Cici B.

Cici B. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Olivia, Dan, and every single one of their employees (including delivery drivers) were kind and professional. I cannot speak highly enough of this business or the quality furniture they make. Amazing customer service, they are truly the BEST!"

8 years ago

Ted Bradley

Ted Bradley star-alt star-alt star-alt star-alt star-alt

"Daniel and Olivia were fantastic. Right from the beginning after walking in and meeting Olivia we knew we wanted to buy from them. We had gone to a number of different furniture warehouse stores and even found a table and chair set that we liked, but we couldn't buy from them because we didn't trust the store based on bad reviews and the feeling we got from..." Read more

8 years ago

Google review

Steven K.

Steven K. star-alt star-alt star-alt star-alt star-alt

Brooklyn, NY

"Just moved into the area and I passed by this place and dropped in. I was surprised by the quality of the furniture and the extremely helpful staff. I'm not very good with current styles or trends but Daniel helped me through the entire process and was very patient with me. Ended up leaving with 3 pieces of furniture and I couldn't be happier.Highly..." Read more

8 years ago

Jay J. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Went in today based on a recommendation from my cousin. A very good experience. All of their furniture is customizable from size to fabric to firmness of the cushions. I have a room with specific requirements for a sectional and they were able to customize it easily. I opted for the extra depth for only 99 dollars so me and the kids could cuddle while wa..." Read more

8 years ago

Mimi T.

Mimi T. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Years later, new home, new furniture. Found myself back at What A Room! This time with my significant other to custom design our couch and furnish our bedroom. Now that they have a bigger showroom, theres so much more to see!

I definitely recommend coming here, bring your measurements and they'll be able to help you. I wouldn't go anywhere else!"

8 years ago

Mimi T.

Mimi T. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Years later, new home, new furniture. Found myself back at What A Room! This time with my significant other to custom design our couch and furnish our bedroom. Now that they have a bigger showroom, theres so much more to see! I definitely recommend coming here, bring your measurements and they'll be able to help you. I wouldn't go anywhere else!"

8 years ago

Travis A.

Travis A. star-alt star-alt star-alt star-alt star-alt

Los Angeles, CA

"Most custom furniture stores look and feel like stuffy warehouses. This store was bright, modern and well decorated. Dan gave us great customer service, helping us pick out every detail of the couch and giving very helpful insights into how to choose things like size and depth and color. The couch came in beautifully! We had a problem where one part of the s..." Read more

8 years ago

Oleksiy B.

Oleksiy B. star-alt star-alt star-alt star-alt star-alt

Santa Clara, CA

"Our experience started off great but ended somewhat bad. We visited this store to purchase a custom-made sectional and explicitly asked for a seat height of no less than 20-21in and bright/medium-colored legs. The lady in the store (btw, she was very helpful) suggested that we go with 5-inch sofa legs. Sure, we said, as long as the leg color is not dark. The..." Read more

8 years ago

Christine T.

Christine T. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Daniel and Olivia are the best!!! I'm renovating my entire house and Olivia took the time to help me customize a sectional, couch, ottoman and gave me great suggestions for a casual dining set. So many great options to choose from, and great customer service, I'll be returning to purchase additional pieces for my home. What A Room! just earned a lifelong cus..." Read more

8 years ago

Shannon C. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Horrible service. In fact, no service at all. One person was working the whole store and she completely ignored everyone who came in. I waited for and hour to be helped before giving up and leaving."

8 years ago

Charlene T.

Charlene T. star-alt star-alt star-alt star-alt star-alt

Garden Grove, CA

"First and foremost, let's have it known that I RARELY give out reviews. Actually, this will be my second one out of my entire six years of being a Yelper. As you can tell by the number of stars I gave this review, I only offer reviews to establishments of quality products and outstanding customer service. What A Room! met both requirements exceedingly! I hea..." Read more

8 years ago

Charlene T.

Charlene T. star-alt star-alt star-alt star-alt star-alt

Garden Grove, CA

"First and foremost, let's have it known that I RARELY give out reviews. Actually, this will be my second one out of my entire six years of being a Yelper. As you can tell by the number of stars I gave this review, I only offer reviews to establishments of quality products and outstanding customer service. What A Room! met both requirements exceedingly! I hea..." Read more

8 years ago

Derek C.

Derek C. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"What a great furniture buying experience! First class service from Dan and Ken on my living room sectional and bedroom set. They helped me pick out exactly what I was looking for and had it delivered and put together right away. All the sectionals and couches are customizable! That is a great concept that they have. I will be back to buy furniture again."

8 years ago

Andrew H. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Pretty sure I need to call the police at this point. On August 2nd, my wife paid almost $2k for a couch, and was told that it would be delivered the wknd of 8/13-8/14. When we called on 8/13 to ask what time it would be delivered, they told us it had been delayed and would not be delivered on time. No problem, totally understand, but a phone call would have..." Read more

8 years ago

Bret S.

Bret S. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"I am a pretty discerning consumer and it takes a lot to impress me to 5-star level. This place knocked my socks off. I stumbled into What A Room! not really knowing that they do custom furniture.  I thought it was just a typical furniture shop and that I might find a few off-the-rack sofas from one of the big brands.  I am so glad I was wrong. ..." Read more

8 years ago

Bret S.

Bret S. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"I am a pretty discerning consumer and it takes a lot to impress me to 5-star level. This place knocked my socks off. I stumbled into What A Room! not really knowing that they do custom furniture. I thought it was just a typical furniture shop and that I might find a few off-the-rack sofas from one of the big brands. I am so glad I was wrong. After the..." Read more

8 years ago

Jenny D. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"We were moving and needed a new mattress ASAP. With many different types of mattresses out there, Dan helped us find a mattress that met our needs. Pricing is great and the service is wonderful!"

8 years ago

Vivek Katarya

Vivek Katarya star-alt star-alt star-alt star-alt star-alt

"What a lovely place selling furniture to suit one's pocket. The presentation was great, and the staff was very helpful. A majority of the item we were looking for were not on the display and it took a fair amount of time for the staff to find us the prices of those. Apart from that, it was pretty good experience, albeit not the cheapest option in the South B..." Read more

8 years ago

Google review

Mr D. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I recently purchased a sofa from this shop. It came as promised & got a good deal too! Delivery & installation was hassle-free. Would totally recommend this!"

8 years ago

Amie C. star-alt star-alt star-alt star-alt star-alt

Bay Ridge, Brooklyn, NY

"This place is great! After looking at many places (i.e. West Elm, Living Spaces, Macy's, Crate, etc.), I was happy to have met Daniel at what a room. I walked in and told him the style of dining table I want and budget. He was able to immediately show me options and found the perfect table. I had family visiting and needed the delivery within a few days and..." Read more

8 years ago

Rob B. star-alt star-alt star-alt star-alt star-alt

Cupertino, CA

"Ken and company were outstanding - taking time on a busy holiday weekend to really listen to what we wanted, and ensuring the custom sectional would fit in our space. Using a tape measure and his sample couches, Ken showed us what it would look like and described how it would fit in our room. He was incredibly patient and helpful as we and our energetic to..." Read more

8 years ago

Ishika B. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"The staff is rude. I bought a sofa from them but they did not give us the pillows. After calling and visiting them many time they made pillows which were huge for my sofa. They themselves agreed that the size is not appropriate. After calling and visiting them again many times I still haven't received my pillows. Also, they don't care about the customer. I w..." Read more

8 years ago