What A Room Reviews & Testimonials

4.7 (684)

Reviews: 684


5
85%
4
8%
3
2%
2
2%
1
4%

93% of customers would recommend What A Room

Irvin Chau

Irvin Chau star-alt star-alt star-alt star-alt star-alt

"Found this place on yelp. Pretty welcoming enviroment. A great aspect is that there are a lot of floor models so that you may be able to touch and feel a lot of the furniture. Great place for children and a great model store. One thing that stands out is how quick and great their customer service was. Noone felt sales-y and they were not pushing product on..." Read more

6 years ago

Google review

David Chau

David Chau star-alt star-alt star-alt star-alt star-alt

"Great customer service and great selection! Plenty of parking and the sales people do not hound you to make a sale."

6 years ago

Google review

Christopher Lam

Christopher Lam star-alt star-alt star-alt star-alt star-alt

"Very glad I stumbled into What A Room! when I was on the hunt for new furniture for both my new house and my parents' house. Dan and Steve were incredibly impactful in helping us narrow our options based on the hundreds of photos we showed them of everything we needed. With items that they knew they didn't have in stock, they let us know other stores to ge..." Read more

6 years ago

Google review

Harish Iyer

Harish Iyer star-alt star-alt star-alt star-alt star-alt

"Good place for customization of sofa and quality of product is good. Customer service could be better though but the product sells so I guess there is only so much one should expect"

6 years ago

Google review

Reanal E.

Reanal E. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"I just moved back from SF and was in search for a new couch. As I didn't know where to start my friend recommended this place. They were very helpful and friendly. I ended up buying a couch and the delivery process was easier than I thought I'd be. I highly recommend checking this place out."

6 years ago

Matthew N.

Matthew N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"After remodeling the house, my parents gave me the job to look for furniture for the living room. Apparently I have some good fashion senses so I agreed to research what would be the best compliment to the living room. I've searched far and wide, went into many well known brand name stores (Pottery Barn and Crate & Barrel) and nothing just really stood o..." Read more

7 years ago

Ricky Tran

Ricky Tran star-alt star-alt star-alt star-alt star-alt

"As a Real Estate Investor, I purchase many homes that needs furnitures. What A Room has provided me great services when it comes to designing and customizing different types of furnitures that fit different projects. I like the fact that if you like a certain style of couch that doesn't come in a size that fits your needs, they'll be able to adjust that for..." Read more

7 years ago

Google review

Kevin Pham

Kevin Pham star-alt star-alt star-alt star-alt star-alt

"I came in looking for a sofa and ended up coming out with a really nice customized one. The store looks really modern and the layout is very welcoming. The process was super easy and futuristic (never knew you could customize a couch!). The quality is great and the recommendations made by the salesmen were spot on. I got my delivery in two weeks and drivers..." Read more

7 years ago

Google review

Laura A. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"From the moment I walked in I was greeted by a super friendly women. I was surprised to see how beautiful the furniture quality was at this place! My entire experience was a 10+ with this business from the purchase to the delivery. I purchased the most beautiful sectional and it is everything I wanted! I am so grateful to this place. They delivered exactly w..." Read more

7 years ago

John S. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"was shopping around for a sectional couch and came across this store. the store manager dan was very helpful and showed me several options. i ended buying a customized sectional which fits great in my house. i usually never write reviews but dan's above and beyond customer service with attention to what i wanted prompted me to acknowledge this is a great pla..." Read more

7 years ago

Nida Tran

Nida Tran star-alt star-alt star-alt star-alt star-alt

"I would like to personally thank Dan at What A Room for helping me furnish my new place. I recently had to encounter the unfortunate circumstance of buying all new furniture to fit a much smaller place, whereas my current furniture were too big and a bit out of date in color tones. I did quite a bit of research in what I was looking for before going to Dan...." Read more

7 years ago

Google review

nilesh shinde

nilesh shinde star-alt star-alt star-alt star-alt star-alt

"Expensive and not very friendly"

7 years ago

Google review

Nida K.

Nida K. star-alt star-alt star-alt star-alt star-alt

Milpitas, CA

"I would like to personally thank Dan at What A Room for helping me furnish my new place. I recently had to encounter the unfortunate circumstance of buying all new furniture to fit a much smaller place, whereas my current furniture were too big and a bit out of date in color tones. I did quite a bit of research in what I was looking for before going to Dan...." Read more

7 years ago

Ann Nguyen

Ann Nguyen star-alt star-alt star-alt star-alt star-alt

"I've never shopped for furniture before so I was overwhelmed with all the different aspects you can customize on a couch. Dan helped me through the entire process and made it a lot easier than expected. I showed him pictures of the couches I liked at West Elm and we were able to create a couch that looked just like the one I saw but at a much affordable pric..." Read more

7 years ago

Google review

Sophia K.

Sophia K. star-alt star-alt star-alt star-alt star-alt

North San Jose, San Jose, CA

"I recently bought a new house and I was in search for nice new furniture. I came across this place and stopped by just to check out their stuff. First thing I was amazed by was the customer service. They where very intensive to my needs. They never pressured me to buy anything unlike the other Vietnamese family owned. I came across a really n..." Read more

7 years ago

Billy O. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"I was looking for a bedroom set and rug combo and was able to find a really nice set looking through their catalog with Daniel's help. The new place I've moved into is all hardwood and I needed a new set that matches and fits well in my bedroom. I'm glad I came here and am very happy with my purchase!"

7 years ago

Kristen D.

Kristen D. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I want to update my review because the owner went above and beyond this week to ensure we received our throw pillows. (Receiving the throw pillows in a timely manner was our only issue since ordering our custom couch) Knowing we were dissatisfied with the customer service, the owner personally drove the throw pillows to our house Monday evening. The new thr..." Read more

7 years ago

Irvin C.

Irvin C. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Finally a place for CUSTOM COUCHES!STORY TIME:Had some shopping to do. My family and I was looking for some more modern looking couches. I found this place on YELP! Definitely was not disappointed. We had a very weird angle in one of our living room and in need of a custom couch as soon as possible. We ended up with this very nice modern 2050..." Read more

7 years ago

Danny R.

Danny R. star-alt star-alt star-alt star-alt star-alt

Gilroy, CA

"Avoid this place at ALL costs. I've had my furniture for a little over 6 months and the quality just flat out sucks. I've literally have had tons of people tell me my sectional is the most uncomfortable sectional they have ever sat on. Not to mention the locks that is supposed to keep the sectional together have come undone now 4X. BTW I Paid..." Read more

7 years ago

Pete W.

Pete W. star-alt star-alt star-alt star-alt star-alt

Santa Cruz, CA

"A gem in San Jose in terms of quality, selection, customer service, and reasonable pricing. Recently purchased a sofa and a coffee table and the delivery time was on schedule. No issues. I feel they have different styles for everyone. I recommend come and take a look at the store."

7 years ago

JiaRong L.

JiaRong L. star-alt star-alt star-alt star-alt star-alt

Redwood City, CA

"Though some of my furniture was delayed, Daniel the owner was able to reach out and offer some compensation. I also believe he is trying his best to help solve on the dining tables replacement. Give a 3 now. If he can fulfill all my needs and deliver the dining table ASAP. I will give him a better score"

7 years ago

Esther S.

Esther S. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"Came here on a suggestion from a friend and left with our very own custom made couch. Not only is service great in giving thoughtful suggestions, they have all kinds of choices that can be made to order just how you want. Their price point is the same as any good quality furniture store so why not find something that fits your needs exactly? We love how we c..." Read more

7 years ago

Mariel F.

Mariel F. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"My husband and I had our previous couch for 6 years. It was our first couch together and really held a lot of memories for us. But when we bought our first home, I knew I wanted to get a sectional that was bigger than our previous set but I wanted it to have cushions that withstood the test of time as well. I loved the look of West Elm and Crate and Barrel c..." Read more

7 years ago

Mariel F.

Mariel F. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"My husband and I had our previous couch for 6 years. It was our first couch together and really held a lot of memories for us. But when we bought our first home, I knew I wanted to get a sectional that was bigger than our previous set but I wanted it to have cushions that withstood the test of time as well. I loved the look of West Elm and Crate and Barrel c..." Read more

7 years ago

M M.

M M. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Summary-Jan 2017: Purchased custom leather couch-Six months later four seat cushion literally fell apart (see pictures).  Drove cushions back to store to get replaced (30 mins).  No problem- things happen.-Drove back to store to pickup replacement a couple of weeks later (30 mins).-Two weeks later new cushions fell apart (see pict..." Read more

7 years ago