About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
Phone
Facebook 
Yelp 
Google 
807 reviews
4.1/5 average rating
April S.
Saint Louis, MO
Shari S.
Las Vegas, NV
"Unreliable services, in that the technician will either come at 645 am in the morning or not at all. No courtesy call/text prior as requested and agreed upon. You-can be sure they ll bill you though and if you call about these issues - you'll only ever get voicemail and no call back.
Not happy with services at all!!!!"
a year ago
Bobbi P.
Elk Grove, CA
"Wow! Who knew your life could improve so much when someone else is picking up your dog's poop? Scott is the poop ninja... he's in and out before my dogs notice him in the backyard. I was surprised how affordable it is for such a great service, too."
a year ago
David M.
Downtown, San Antonio, TX
"Just came across Yelp today and saw this company I use to use. DONT USE THEIR SEVICES. just find someone else. ill try and save someone else the trouble. at first they started out decent i guess to save face for a new customer but ive had repeated no call and no shows. they have horrible business skills.. if you are trying to build or grow a business cus..." Read more
a year ago
Amanda M.
Saint Paul, MN
"Service was always mediocre (they usually missed at least a couple of piles) but, we decided it was good enough/better than having to do it all ourselves (ultimately the whole point of hiring a service like this, right?) Recently, they missed one week due to a sick tech (totally understandable), but then the next week, when we were really counting on the del..." Read more
a year ago
Aaron M.
Austin, TX
"On their first free visit the tech stayed less than 2 minutes for our decent sized yard, and we found a lot of poop after. We wrote it off as getting what you pay for for the first free visit. Second paid visit it happened again, exactly two minutes. (We have backyard cameras that can see exactly what they did and how long they stayed). We found so m..." Read more
a year ago
Micha H.
Austin, TX
"My first visit (Levi, was the technician)...Levi did an EXCELLENT job!! Thank you. I walked the yard after he left and couldn't find one poop! We just got a puppy so it was extra important to me that our yard is cleaned well..and it was! Yay POOP911 and Levi!!
Pup Mom, RiverPlace, Austin, S. Hickey"
a year ago
Joey S.
NV, NV
"I was charged AGAIN even after cancelling services and knowing that nothing was ever done because I live in Austin, Texas so there is no way they cleaned my yard when I don't even live there anymore."
2 years ago
Heather M.
Arrowhead Fountains Center, Peoria, AZ
"We love this service. Sally and her husband Andy are both so kind. They took great care of me when I rented a house for a week and needed a quick cleaning before checking out. My dog loved them and they were so personable and professional the entire time. Really got that family feeling and the quality to go with it. I really appreciated them coming to my res..." Read more
2 years ago
Sally R.
Centerton, AR
"Love this company. I rented a house for a week long vacation with two Great Danes .. then was packing to leave and realized - crap. Unfortunately, I didn't pack any shovels .. Poop911 I think responded quicker than an actual emergency call.. on a Saturday! Thank you Heather. A weekend and she said they are so busy but will squeeze us in .. for an "em..." Read more
2 years ago
Michael B.
Plymouth, MI
"They stole my money! I was charged the last three weeks but they didn't come to pick up the poo. They haven't returned any of my emails and phone calls.Before they stopped coming out, I talked with Bill to complain about the poor service I received because his gal was at my yard for only three minutes and missed doing half the yard. He rudely rep..." Read more
2 years ago
Joey S.
NV, NV
"I hardly ever noticed that my backyard was actually serviced and when I tried to cancel my subscription I was not only met with rude customer service and was charged for services that never took place nor were apart of my account."
2 years ago
Nikki B.
Woodland, CA
"The owner is Wonderful! His name is Scott and he is very quick with email and phone response! I am impressed with his customer service and company. Alonzo came out for 1st clean up. He text to tell me he was on his way and let me know how far away he was! So nice when you have dogs that need to be moved from the yard to the house! 2nd visit was just as prof..." Read more
2 years ago
Gina T.
Seattle, WA
"When I lived in Renton, I had great service from Poop 911. Not so much since moving to the Kent/Covington area. I called the company to tell them about the fact that the person was here for five minutes, which included some time spent in his car. I know exactly how long he was here because we have the Ring security cameras that record motion. We have a t..." Read more
2 years ago
Angela C.
SoMa, San Francisco, CA
"IF I COULD GIVE ZERO STARS, I WOULD!!!!!!Today I was scheduled for my first service.Poop911 is a NO SHOW and is not taking my calls. I call the main line, was told the main office will be contacting me. When asked where the main office is at, the woman could not tell me. I also asked about changing credit card numbers, which I could not delete..." Read more
2 years ago
Daniel M.
Mesa, AZ
"Signed up for their services on their website. No one showed up the day of the scheduled service nor has anyone returned our emails. What concerns me now is they have our credit card on file for services they're not performing. We will absolutely in no way recommend this company."
2 years ago
Nikki L.
La Jolla Crossroads, San Diego, CA
"I went to Poop 911 because another provider didn't communicate well. Poop 911 is responsive and very communicative. They do a great clean up and take away the waste. My dogs have never been happier!"
2 years ago
Kai D.
San Francisco, CA
"Scary and Shady ... If you cancel your service expect a nice scary threatening call I called over and over - voicemail is full. Sent repeated emails, never a response. But when I cancel my service via email because I watched the man just put the sticker on the door without even trying to clean the poop. Only then I get a scary aggressive phone ca..." Read more
2 years ago
Mai N.
Sacramento, CA
"I used Poop911 for over a year for my small backyard and 50 lb goldendoodle. Lily was always prompt every Monday with the exception of when she started coming earlier and I had to remember to unlock my gate the night before for her. This was a great service for me while I was working two jobs, pregnant, then later, taking care of my newborn. The few times I..." Read more
2 years ago
Yuri B.
Miami, FL
"I was a customer with this company for over 3 years. I paid my bill via auto deduction. I never had an issue until Summer 2021. I knew the employee he had was leaving the company. However I didn't think much of it due to my great experience I have had using them I noticed in June this year that some weeks no one would come. And then one day a lady knocked o..." Read more
2 years ago
Jacqui M.
Tucson, AZ
"Do not have anything to do with the business. They came out were here less than five minutes picked up rocks that made my trash can too heavy but the kicker...the bag broke and dumped poop all in my pool which circulated into my spa and he snuck out the door. We were unable to reach the office, the email is full. I have spoken to 10 different people who ha..." Read more
2 years ago
Donald B.
Stanwood, WA
"Steve is the best. We have been using the service for years. We have two large breed dogs and a yard that requires a tractor to mow. He is great with the dogs and is really cool to chat with. Never had an issue and I'm all the way in Stanwood. The service has matured as his business grew. Communication with us is great. So in essence I don't have any issues...." Read more
2 years ago
Linda B.
Sparks, NV
"The scooper's do not show up sometimes and it's very inconvenient.
Usually when they show up the job is well done."
2 years ago
Shelley B.
United Neighborhood of Springdale, Tulsa, OK
"Booked a visit online, the day before my appointment I received a text message from Claudia to verify my 1st appointment, no one showed up, but I was "charged" at the time of the service, on the service receipt I got via email, it says my yard was serviced from 7:05am until 8:10am. I looked at my security cameras and at 7:05 someone pulled up into my..." Read more
2 years ago
Belinda Z.
Quintana Roo, Mexico
"I have had POOP911 cleaning my yard since Jan 2020! I loved the service... so, why 2 stars?!?!A new franchise owner took over the Tucson location I n March of 2021. He did great for a while, then became flaky, then totally disappeared. I reached out to corporate, they we responsive at first, then evasive, then silent...5 stars for the first 2..." Read more
2 years ago
"This has become a service we can't live without. Dependable, efficient, great communication. Appreciate the text to let us know the ETA each time. Highly recommend to multi dog households."
a year ago