About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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807 reviews
4.1/5 average rating
Patricia C.
Chicago, IL
Ash K.
Salt Lake City, UT
"Ridiculous, unreliable service. Horrible company.
They scoop the lawn and you can go out there yourself 5 minutes after they leave and still find 20 piles they missed. That is only if they even bother to show up that week.
Lazy, unreliable staff, run by some college kid who has no business running her own business..."
10 years ago
Jessica M.
Lake Forest, IL
"HORRIBLE!!!! Don't waste your time or money!! I heard about them through a friend and since I have 2 dogs, thought what a great idea to have someone come and clean up the poop after this past winter thaw. The initial clean up, can't say I was totally happy as they didn't get all the poop. When I called and left a vm to let them know that, I got an email resp..." Read more
10 years ago
Cameron K.
Chicago, IL
"The only good thing I can say is that at least they didn't charge me (for this last visit). I had used them a couple years ago and found that they did a poor job - lots of poop left in the yard every week. But I have a toddler now and we had a terrible winter, so I thought I'd give it another shot. Paid about $60 for a "spring clean-up" and then $17..." Read more
10 years ago
Mark D.
Rolling Meadows, IL
"I requested service as a new customer on their website on a Saturday. I was given a service date for the following Wednesday. On Monday I began trying to reach them by phone because I wanted to know I could talk to someone personally. Only got voicemail for 3 days. Left 2 and neither were returned. By 5:00pm on the date of supposed service no one had shown u..." Read more
10 years ago
Aaron V.
Austin, TX
"UPDATE:Writing an update since I have had to cancel my service after my initial review.I cancelled my service two months ago due to a billing issue, but two months later, they are STILL charging my credit card the monthly service fee. I have contacted the company multiple times, and they will not stop charging me. I have had to cancel my cred..." Read more
10 years ago
Kari M.
Genoa, IL
"I've had the service since spring time. Everything seemed to be going ok...always some missed piles. Recently though I have been getting scammed! For at least the past 2 weeks I have been charged without the work being done. I am still waiting to be contacted. I have left messages and called at least a dozen times. Find someone else before you get scam..." Read more
10 years ago
Susan B.
Las Vegas, NV
"I signed up online and thought amazing. First service was great! Second visit really you left four piles and my dogs had not been out that after your service. Finally reached someone and they stated tech would be back out. Nothing, no additional calls - no response to email and guess what THEY CHARGED ME FOR THE VISIT and even double charged me. NEVER A..." Read more
10 years ago
Danielle P.
Las Vegas, NV
"Can't believe the terrible customer service!!! First few months were fine but then all of a sudden we noticed nobody showing up to clean the poop. Our credit card expired, which we called to update the same month, but because they didn't update it in their system they just stopped showing up! Seriously?? Maybe give your customer a call!Very happy with ou..." Read more
11 years ago
Michyle B.
Aurora, CO
"These guys do a wonderful job and are so easy to get a hold of if you need to make schedule changes. My dog is happy, my yard is happy, I am happy. I have them come by every other week but they have plans available that fit any schedule. I highly recommend hiring them!"
11 years ago
Emily R.
Cypress, TX
"The worst customer service ever. They never even got to service my yard. Communication was through email and Landa only blamed me and made excuses for their service. All my info was entered online and they didn't keep their word for when they would come out. I sent a follow up email for them to confirm again even after they didn't show and the email back..." Read more
11 years ago
Jennifer C.
Temecula, CA
"Great service and value. I have two dogs and let's face it, this is the job that no one wants to do. They come by weekly and take care of the dirty business. It's reasonably priced and regular. I love it!"
11 years ago
Rebbecca S.
Grand Island, NE
"Horrible! If you're looking for dog waste removal service find someone else. While their prices are reasonable, their customer service is beyond horrible. While I only have a small yard, I can pick it up myself, I just don't want to put it in my trash bins as it stinks them up. Phew! I signed up online on either Monday or Tuesday. I talked to a female..." Read more
11 years ago
Gayla H.
Moore, OK
"Started using Poop 911 in Feb. 2013. Don't remember how I found out about this company and Jon Wood ( the owner), but am so glad I did! This is one of the best companies I've ever had dealings with. Prices are very reasonable, great customer service, they go above and beyond to make sure your a satisfied customer. Happy, happy, happy! They are prompt, e..." Read more
11 years ago
C. W.
El Dorado Hills, CA
"I have used this service for several months, and each month I am less satisfied with the waste pickup. I just cancelled my account because I am extremely unhappy with the missed piles each week. I have been paying weekly for 3 dogs, and yet still have tons left over each week. Customer Service is a joke, and I do NOT recommend this service to anyone"
11 years ago
Natalie B.
Capitola, CA
"What a joke. I scheduled a visit online and they never came. What made it worse is that I had emailed them twice during the week to ask a question and confirm they were coming. I wasted a valuable vacation day waiting for them all day. I would have become a regular customer if they were half way decent -- instead I am so aggravated by their poor, actuall..." Read more
11 years ago
Jessica M.
Tulsa, OK
"I used Poop 911 for the 1st time last week and they did a GREAT job! We will continue using them weekly for our crappy needs :)
Thanks!!!!"
11 years ago
Bree S.
Castle Rock, CO
"These guys are great for poop! I have a north facing backyard which means it is snow covered for most of the winter which means there is a whole lot of poop back there when spring hits! I just couldn't face the job this year and found these guys on Yelp. Scheduling and payment was easy online. I even had to reschedule due to a large snowstorm. The owner..." Read more
11 years ago
Brunetti T.
Las Vegas, NV
"We used these guys two years ago and they were awesome so we signed back up when we moved back to town this year and I was really disappointed.Our kids play in our yard everyday so it didn't take us to long to figure out that only half the poop in the yard was getting picked up.I think this time we only used them for like a month before calli..." Read more
11 years ago
Jared G.
Tulsa, OK
"They do a great job for me! I got on google to try and find a quality scooper so I could do this daunting task myself...fortunately, I came across poop911.com and was intrigued by their services. I got in tou..." Read more
11 years ago
DJ J.
Houston, TX
"I also have had a bad experience with this business in Houston. At first the service was pretty good, although as time went on I started to discover more and more missed "product" in my yard. My biggest issue is with their billing service which would bill even for the weeks, they did not come out. Once I cancelled, I was billed three additional ti..." Read more
11 years ago
Melody L.
WA, WA
"Great service! I never have to worry about cleaning up my back yard. No hassle and very affordable!"
12 years ago
Tierney A.
Las Vegas, NV
"I have a pitbull and a chihuahua, so needless to say, we have a TON of poop to clean up every week. When I heard of Poop 911, I had hoped that our scooping days were over. Well, we LOVE Poop 911!! They are so easy to get started with, always reliable to show up, and do a fantastic job. They are very fairly priced and worth every penny. Thanks..." Read more
12 years ago
Ilsun P.
Austin, TX
"Uh, these guys are the shit. That is all. If you've got poop in your yard, they will clean the crap out of it. I've been through several poop pickup places (see my review for dog duty) and these guys are the best. They know who you are and what your yard configuration is when you call. They pick up all the doody and don't skip weeks or jerk you around like..." Read more
12 years ago
Jamie M.
Round Rock, TX
"My husband and I signed up for Poop 911's dog waste removal services a few days ago. Their employee came out today and left our backyard in worse shape than before he got here. He DID NOT clean up more than half of the poop in the backyard and, more importantly, he left large piles of dog poop all over my back patio and down the walk way on the side of my ho..." Read more
12 years ago
"This service is HORRIBLE. First of all, I tried to schedule my first cleanup with them, which would be cleaning up for all of winter. I was in the middle of filling out the online order form, agreeing to $59.95 for a spring cleanup of all winter poop. But I was interrupted by a family emergency before I could finish filling out the order. When I we..." Read more
10 years ago