About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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1,213 reviews
4.1/5 average rating
Jill S.
San Diego, CA
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
3 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
3 years ago
Dawn C.
Boise, ID
"They do a great job! They are always quiet and quick, they never both my dogs which is miracle and they were very accommodating when we had to change dates because our lawn card company requested it."
3 years ago
Dawn C.
Boise, ID
"They do a great job! They are always quiet and quick, they never both my dogs which is miracle and they were very accommodating when we had to change dates because our lawn card company requested it."
3 years ago
Destynee W.
Summit, IL
"So I found this company online and was excited to get an appointment by the end of the week. There were scheduled initially for March 12th with recurring service every Friday. So the first appointment no one showed up. So I called and left a message, no one return my call and I just waited to see what would happen. Then two weeks later someone texted my phon..." Read more
3 years ago
Destynee W.
Summit, IL
"So I found this company online and was excited to get an appointment by the end of the week. There were scheduled initially for March 12th with recurring service every Friday. So the first appointment no one showed up. So I called and left a message, no one return my call and I just waited to see what would happen. Then two weeks later someone texted my phon..." Read more
3 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
3 years ago
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
3 years ago
David K.
Cedar Park, TX
"Should definitely have checked out these yelp reviews. Tried to set up weekly visits via their website. Submitted a request to have someone call before given my credit card info as I had scheduling questions. Finally reached someone and thought I was booked. Updated credit card and was good to go. Day comes and goes and NO ONE shows. Tried to text and ask. N..." Read more
3 years ago
jennifer k.
Cedar Park, TX
"Horrible customer service. Set up weekly service and the first week they no showed. Tried to call but got no response. The guy...Rocco..who is supposedly in charge? These guys to find another job. What a scam."
3 years ago
Customer S.
Pittsburgh, PA
"Left multiple messages but never got a return call. Guess they have no sense of 911 like their name states or any sense of calling customers back. Found Clean Green and they did a great job though.
Apparently if you leave them a poor review they then want to contact you. No thanks. It shouldn't take a review to get a response."
3 years ago
David K.
Cedar Park, TX
"Should definitely have checked out these yelp reviews. Tried to set up weekly visits via their website. Submitted a request to have someone call before given my credit card info as I had scheduling questions. Finally reached someone and thought I was booked. Updated credit card and was good to go. Day comes and goes and NO ONE shows. Tried to text and ask. N..." Read more
3 years ago
jennifer k.
Cedar Park, TX
"Horrible customer service. Set up weekly service and the first week they no showed. Tried to call but got no response. The guy...Rocco..who is supposedly in charge? These guys to find another job. What a scam."
3 years ago
Jeanie M.
Mooresville, NC
"Pros: Great start time and always on time. Cons: Missed too many dropping. Charges start up first cleanup which was a little high. Pay extra for dropping removal."
3 years ago
Jeanie M.
Mooresville, NC
"Pros: Great start time and always on time. Cons: Missed too many dropping. Charges start up first cleanup which was a little high. Pay extra for dropping removal."
3 years ago
Katie E.
Broken Arrow, OK
"When you have two massive fur babies, they tend to have massive dumps too. If you don't pick up on a regular basis, it can be a crappy job. Plus, it tears up my grass. I recently set up service with these folks to come clean up the massive turd mines that littered my backyard. I didn't even have to be home, and that was a perk. I had to be out and run some e..." Read more
3 years ago
Katie E.
Broken Arrow, OK
"When you have two massive fur babies, they tend to have massive dumps too. If you don't pick up on a regular basis, it can be a crappy job. Plus, it tears up my grass. I recently set up service with these folks to come clean up the massive turd mines that littered my backyard. I didn't even have to be home, and that was a perk. I had to be out and run some e..." Read more
3 years ago
Hera L.
Hicksville, Hicksville, NY
"ValueI used this service for about a month. The first week they cancelled my day twice which I was okay with because they communicated to me about it. They also informed me that they weren't running their hose off services because it was too cold. However they continued to charge me for it week after week. I tried calling the phone number that was given..." Read more
3 years ago
Hera L.
Hicksville, Hicksville, NY
"Value I used this service for about a month. The first week they cancelled my day twice which I was okay with because they communicated to me about it. They also informed me that they weren't running their hose off services because it was too cold. However they continued to charge me for it week after week. I tried calling the phone number that was given abo..." Read more
3 years ago
Kelly A.
Round Rock, TX
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though. I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a const..." Read more
3 years ago
Kelly A.
Round Rock, TX
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though.I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a..." Read more
3 years ago
Emily F.
Lancaster, NY
"After a month of services they stopped showing up. it has been two weeks since they have come to my property and I have been charged THREE times! They do not respond to my emails and I have to dispute every charge with the bank!"
3 years ago
Anthony F.
New Kensington, PA
"Be very careful with this company. More directly with the people who own and manage the local franchise.We have been a Customer of Poop911for 5 years and have had a constant battle getting any type of adequate Customer Service from them. We have since cancelled the service and will go back to cleaning the yard ourselves, since there are no other pro..." Read more
3 years ago
David Y.
Sayville, NY
"I would stay away from this company. They didn't show up for weeks at a time, billed for services they didn't perform and lied about not being able to perform scooping because the dogs were in the yard. I have security cameras and nobody showed up. Also the 800 customer service number on their website routes into a black hole. Nobody answers and can't contac..." Read more
3 years ago
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do not sign..." Read more
3 years ago