About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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807 reviews
4.1/5 average rating
Destynee W.
Summit, IL
Joseph B.
Olde Towne, Portsmouth, VA
"Initially this service wad good. After several months there were multiple no shows and I was still charged on my credit card. In the last 6 months thr no shows increased. When I finally reached my service guy Kyle, I asked when he was coming and why je never showed up. He replied that it was no of my business and hung up on me. Won't ever use this service ag..." Read more
3 years ago
Customer S.
Pittsburgh, PA
"Left multiple messages but never got a return call. Guess they have no sense of 911 like their name states or any sense of calling customers back. Found Clean Green and they did a great job though.
Apparently if you leave them a poor review they then want to contact you. No thanks. It shouldn't take a review to get a response."
3 years ago
David K.
Cedar Park, TX
"Should definitely have checked out these yelp reviews. Tried to set up weekly visits via their website. Submitted a request to have someone call before given my credit card info as I had scheduling questions. Finally reached someone and thought I was booked. Updated credit card and was good to go. Day comes and goes and NO ONE shows. Tried to text and ask. N..." Read more
3 years ago
jennifer k.
Cedar Park, TX
"Horrible customer service. Set up weekly service and the first week they no showed. Tried to call but got no response. The guy...Rocco..who is supposedly in charge? These guys to find another job. What a scam."
3 years ago
Jeanie M.
Mooresville, NC
"Pros: Great start time and always on time. Cons: Missed too many dropping. Charges start up first cleanup which was a little high. Pay extra for dropping removal."
3 years ago
Katie E.
Broken Arrow, OK
"When you have two massive fur babies, they tend to have massive dumps too. If you don't pick up on a regular basis, it can be a crappy job. Plus, it tears up my grass. I recently set up service with these folks to come clean up the massive turd mines that littered my backyard. I didn't even have to be home, and that was a perk. I had to be out and run some e..." Read more
3 years ago
Hera L.
Hicksville, Hicksville, NY
"ValueI used this service for about a month. The first week they cancelled my day twice which I was okay with because they communicated to me about it. They also informed me that they weren't running their hose off services because it was too cold. However they continued to charge me for it week after week. I tried calling the phone number that was given..." Read more
3 years ago
Kelly A.
Round Rock, TX
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though.I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a..." Read more
3 years ago
Emily F.
Lancaster, NY
"After a month of services they stopped showing up. it has been two weeks since they have come to my property and I have been charged THREE times! They do not respond to my emails and I have to dispute every charge with the bank!"
3 years ago
Anthony F.
New Kensington, PA
"Be very careful with this company. More directly with the people who own and manage the local franchise.We have been a Customer of Poop911for 5 years and have had a constant battle getting any type of adequate Customer Service from them. We have since cancelled the service and will go back to cleaning the yard ourselves, since there are no other pro..." Read more
3 years ago
David Y.
Sayville, NY
"I would stay away from this company. They didn't show up for weeks at a time, billed for services they didn't perform and lied about not being able to perform scooping because the dogs were in the yard. I have security cameras and nobody showed up. Also the 800 customer service number on their website routes into a black hole. Nobody answers and can't contac..." Read more
3 years ago
Kristine M.
Spanish Fork, UT
"I was super excited when I found this company and saw that they do a free first time clean up. I guess I get what I pay for because they never showed up. It's now almost 3 weeks after I first signed up, and even after I called and left a message I still have yet to hear from anyone. I haven't seen any charges on my account, so I wouldn't say it's a scam, but..." Read more
3 years ago
Kelli H.
Austin, TX
"After of a year of service... I cancelled my twice weekly service today. These guys just really don't care. They don't respond to emails, don't return calls (you can never get an actual person on the phone it always goes to a corporate voicemail). Yesterday was final straw... the tech literally left a bag full of poop in the middle of my driveway. Called and..." Read more
3 years ago
Grace K.
Colorado Springs, CO
"Have had to call for service every week despite having a scheduled day. No communication when a service is missed or to reschedule"
3 years ago
Kourt T.
Bedford, TX
"Me and my wife work in grocery retail and since the pandemic have been working an insane amount of hours and are just too tired to do it. This team was AWESOME! It had been a while since we had done it. They were fast and clean! Got all of it! Scheduled to have them come back once a week moving forward. For sure would recommend"
3 years ago
Jennifer C.
Manchester, CT
"This is a great service to have !!! Now we don't have to do the dirty work of having a dog!! They are a family owned business out of Wilmington!! They are wonderful people to know !! The best part is you can give their service as a gift for others as well!! They are punctual and clean!!"
3 years ago
Deb D.
Denver, CO
"Unfortunately I am writing a bad review for both Poop911 and DoodyCalls. Poop911: Had an appointment set up and stayed home all day waiting, no one arrived. I called the following day only to get a bunch of excuses that the person "called in sick". Waited a week then called and made an arrangement with Doodiecalls: I told the Rep that the wea..." Read more
3 years ago
Romina R.
New York, NY
"ZERO STARS. STAY AWAY. This is the absolute worst service and company with horrible customer service. On multiple occasions, they flat out lied to me and told me they came to service my home but never came. I was standing outside in my backyard counting 20 poops and they told me they came today fighting with me but that was literally impossible given the fac..." Read more
3 years ago
Christy S.
Cedar Park, TX
"I'm guessing this company has new ownership. I used them years ago with my other dog, now we have a new puppy and I signed up for service again. They never showed up for service. never returned a call or email."
3 years ago
Catherine C.
Pittsburgh, PA
"I have been using poop 911 for a while now since we have a toddler and two dogs, our lives are a little crazy. I read previous reviews and have not experienced this. We are home when Walt comes, usually very early in the morning; but honestly I don't ever really pay attention to what he is doing because it's usually when I'm getting a toddler ready for schoo..." Read more
3 years ago
LuAnn F.
Leander, TX
"I read a review here from a lady that has been happy with Poop911's service for 4 years. I am STUNNED they have even been around for 4 years. lol Let me start on a good note. WHEN they show up, it a decent service. Truly. Problem is them SHOWING UP. We have a pool and enjoying entertaining. I never know if they were going to come clean or not. I woul..." Read more
3 years ago
Leslie A.
Central Austin, Austin, TX
"We've been using this company for a year, if not more than a year. We have two large dogs, and a medium size dog, so their services are vital to us. We have called over 10 times and left over 10 voicemails to update our address since Oct. 3rd when we moved. We've been hung up on twice. We found out they are going and servicing our previous address 5 times al..." Read more
3 years ago
Erica P.
Royal Oak, MI
"Horrible customer service. They do not answer their phone or email. They do not clean up my yard when they are scheduled to and have skipped weeks altogether, but still charge me! I had a guy come today and leave a post-it note on my side door, indicating that he completed the service, but he didn't even step foot into my backyard to clean it up. HOR..." Read more
3 years ago
Apiffany G.
Charlotte, NC
"We recently caved and decided to hire a company to clean our yard. We have five pups and it's hard to always make time to clean it up with our schedules. I was so impressed with our initial service last week and we have scheduled for biweekly services. Scheduling was easy and the online portal is accessible and user friendly!"
4 years ago
"So I found this company online and was excited to get an appointment by the end of the week. There were scheduled initially for March 12th with recurring service every Friday. So the first appointment no one showed up. So I called and left a message, no one return my call and I just waited to see what would happen. Then two weeks later someone texted my phon..." Read more
3 years ago